Nordea Customer Service

This page contains help and instructions for your banking. Chat is the quickest way to find answers to your questions. Welcome to Nordea Customer Service.

Find the quickest way to get service – choose the subject

Home loan

Home loan

New home loan

You can apply for a home loan on a home loan application form in Nordea Mobile or Nordea Netbank or at nordea.fi. You can send your application online, and we will contact you for a loan negotiation. 

Changes to your existing home loan 

The quickest and cheapest channel for making any changes to your home loan is Nordea Mobile or Nordea Netbank.

You have found the home you want to buy

If you already have a loan commitment from Nordea and have found the home you want to buy, please send your contact information on this form to us and we will contact you and make an appointment for negotiating your loan and the home transaction. 

New customer
Accounts and payments
Identification
Loans and credit
Cards
Savings and investments
Estate and estate inventory
Do I need to make an appointment?

Nordea Mobile – your mobile banking app

Use the Nordea Mobile app to do your banking. You can use Nordea Mobile on your smartphone or tablet, and logging in to the service using your access codes is secure.

Read more about Nordea Mobile

Nordea Netbank

You will only need an Internet connection for banking conveniently in one place. Log in to the service using your access codes.

Log in to Nordea Netbank

Social media Avautuu uuteen ikkunaan

We will help you in your banking in social media as well You can find us on Facebook (Nordea Suomi) and on Twitter (Nordea_Aspa). Opening hours of the customer service: Facebook and Twitter Mon–Fri 8.00 to 20.00 and Sat from 10.00 to 16.00 (service in Finnish).

Contact us on Facebook Avautuu uuteen ikkunaan

Customer service by telephone

The quickest way of calling us is to use the phone call button on the “Contact” tab in Nordea Mobile. On weekends, we serve you in your daily banking matters in Finnish. On weekdays also in any matters related to loans, savings and investments,  Opening hours of Nordea Customer Service in Finnish: Mon–Fri 8.00–20.00, Sat–Sun 9.00–17.00. Please identify yourself at the beginning of the call using your access codes.  

Nordea Customer Service, tel 0200 3000 (service in Finnish) (local rates apply)

Chat is the fastest channel for our Finnish-speaking customers Avautuu uuteen ikkunaan

Chat is the fastest channel for doing your banking (in Finnish). You can do your personal banking via chat in Nordea Mobile or Netbank. You will also get an answer to general questions via chat at nordea.fi,  and in the chat service during the opening hours of Nordea Customer Service, you are referred to an adviser if needed.

Ask questions in chat Avautuu uuteen ikkunaan

Omaposti for messages with attachments Avautuu uuteen ikkunaan

You can use Omaposti for messages with attachments and for signing documents. You can access Omaposti in your Netbank or mobile bank under “Contact”. Customers who do not have Nordea’s access codes can access the service through nordea.fi. We will answer your message within three banking days.

Log in to Omaposti Avautuu uuteen ikkunaan

Nordea Finance Avautuu uuteen ikkunaan

Nordea Finance Finland serves you in matters related to car finance, Joustorahoitus, e-Credit, Tuohi Mastercard, Stockmann Mastercard and Finnair Plus Mastercard.

See contact information Avautuu uuteen ikkunaan

Nordea Life Assurance and Nordea Insurance Avautuu uuteen ikkunaan

We serve you in matters related to insurances (service in Finnish). Opening hours: Mon–Thu 8.30–16.30 and Fri 10.00–16.30, tel. 0200 22320 (local rates apply). You can also manage matters related to your personal insurance and unit-linked insurance online.

Log in to the insurance service Avautuu uuteen ikkunaan

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