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Frequently asked
Do you have questions about banking? Try the links below and see if you can find an answer to your question.
Nordea Customer Service
On this page, you will find tips for convenient banking in various situations. You can handle your banking digitally with a few taps or clicks, and our advisers will help you through our chat, on social media or on the phone without an appointment when you need personal advice.
Nordea Customer Service
On this page, you will find tips for convenient banking in various situations. You can handle your banking digitally with a few taps or clicks, and our advisers will help you through our chat, on social media or on the phone without an appointment when you need personal advice.
Latest news
- We will start sending our newsletter by email from 22 November
- Take your financial literacy to the next level with our financial skills course
- Our old Netbank and code cards were discontinued on the 15th of November 2023
- Beware of phishing messages
- Do you know the benefits of being a first-time home buyer
Easy banking tips
Select the subject for which you need help from this menu to find the best solution.
Daily banking
Nordea Mobile and Netbank
Nordea Mobile
Use the Nordea Mobile app to do your banking. Download Nordea Mobile to your smartphone or tablet from your device’s app store and log into the app securely with your access codes.
Netbank
You can use Netbank to handle all your banking conveniently – all you need is a device connected to the internet. To log in to Netbank, you will need either the Nordea ID app, Nordea ID device or Code calculator.
Do I need to make an appointment?
Appointment with Nordea
We recommend that you use Nordea Netbank or Nordea Mobile for your banking. Our advisers will help you without an appointment over the phone, on social media and in our chat. When handling your banking over the phone, you can book an appointment for more complex banking matters, such as negotiating a loan and planning or managing your savings.
Home loan negotiation
You can apply for a home loan on a home loan application form in Nordea Mobile or Nordea Netbank or at nordea.fi. You can send your application online, and we will contact you to book an appointment for a loan negotiation.
Investment advice
You can book a meeting to get investment advice in Nordea Mobile or in Netbank. Our investment advisers will discuss matters concerning saving and investment with you, and we will prepare an investment plan that best suits your needs.
Cancelling an appointment
The easiest way of cancelling an appointment made is to do it in Nordea Netbank or Nordea Mobile. If you don’t have Nordea's access codes, you can cancel your appointment through Nordea Customer Service.
Cards
Cards
Blocking and activating a card
The easiest way to block your card is to do it in Nordea Mobile. Select the card on the Overview tab, go to “PIN and Security” and select “Block the card”.
A card can be blocked in two different ways in Nordea Mobile:
- You can block it temporarily and unblock it yourself when you want to,
- or you can block it permanently, in which case you will automatically be sent a new card.
You can block your card permanently also by calling the card blocking service at any time of the day.
Check your payment card’s PIN
You can check your card’s PIN easily and free of charge in Nordea Mobile. You can do this by selecting the card in Nordea Mobile and tapping PIN and Security -> View PIN.
In the Netbank, you can check your PIN under Overview or Finances -> Cards -> select the card you want -> View PIN -> Show PIN.
New card
You can apply for a new debit card or credit card in Netbank. You can also apply for a new Nordea Gold card in Nordea Mobile. Your expiring card will be renewed automatically and you will receive a new card by post at least two weeks before your old card expires.
Changing your card settings
In Nordea Mobile and Netbank, you can change the geographical restrictions and daily payment limits on your card and allow online payments. In Nordea Mobile, you can also change the instalment percentage, instalment-free months and/or the invoice due date of your credit card. You can find the instructions for making these changes here.
If your card is not working
Read the instructions and tips for situations in which your card doesn't work at a payment terminal or an ATM or when making an online payment.
Accounts and payments
Accounts and services
Opening an account
As a Nordea customer. you can open an account in your Netbank on the Finances tab under Accounts & transactions. You can open an account for your underage child in the “Open services online for a child” service.
Termination of an account
If you want to close your PerkAccount or FlexiDeposit account, you can do this in Nordea Netbank. There’s a link you can use to close the account in your account detailsOpens new window.
If you want to close other accounts, please contact us via chat or call us on 0200 70 000Opens new window (local rates apply).
Authorisations for account use
If you want to change the authorisations for your account use, please contact Nordea Customer Service. We recommend that you contact our Customer Service together with the person to be authorised for the account use.
Account statement
E-statements are available in Nordea Netbank for the past six years.
Paying bills
You can pay your bills the easiest and free of charge in Nordea Mobile and Nordea Netbank. You can also pay bills as a payment service. You then send the bills by post for the bank to pay in a payment service envelope available at the bank.
E-invoice
You can order a new e-invoice and make changes to your e-invoices in Nordea Mobile or Nordea Netbank.
Estate and estate inventory
Estate and estate inventory
Estate’s banking
On this page you can read about an estate’s banking and find instructions for paying the bills of an estate. You can manage an estate’s banking with Nordea from the comfort of your home using our digital channels.
Submitting the estate’s documents
The estate inventory deed and its appendices can be easily submitted to Nordea at nordea.fi/omaposti Select “Estate matters” as the topic of your message and make sure that you have included all the required attachments. The parties to the estate are established in about two weeks from the delivery of the estate inventory deed. The notification of the completion of this will be sent as an SMS or in a message to Omaposti.
Authentication
Authentication
Download the Nordea ID app on another device
We recommend downloading the Nordea ID app to several smartphones or tablets to ensure that you will be able to log in to services even if your main device is lost or broken. You can find more detailed instructions on the authentication pages.
New online banking codes and e-identification
Become a personal customer with Nordea online, and you will receive online banking codes for using Nordea’s services. However, before you can use your online banking codes as a means of electronic identification for services provided by third parties such as My Kanta Pages and MyTax, you must first have your identity authenticated in person at a Nordea branch. If necessary, you can book an in-branch appointment through our Customer Service.
Online banking codes for a child
In the “Open services online for a child” service, you can open accounts and order online banking codes for your child.Nordea ID app
See how to download the Nordea ID app to your mobile device.
Code calculator
If you don't use any mobile devices you can use code calculator as an alternative means of indentification. Order one in Netbank or by contacting our Customer Service.
Loans and credit
Loans and credit
Unsecured consumer credit (FlexiCredit)
You can get FlexiCredit from 2,000 euros up to 50,000 euros without a separate opening fee. You can apply for FlexiCredit in Nordea Mobile or Nordea Netbank.
Read more about the unsecured FlexiCredit and calculate its cost
Secured consumer credit
Secured consumer credit is a bank loan for purchases of more than 15,000 euros. You can take out secured consumer credit if you have an asset to provide as collateral. You can apply for a loan in Netbank.
Read more about secured consumer credit.
Changes to FlexiCredit
You can easily edit your FlexiCredit repayment, instalment-free months and due date in Nordea Mobile. To apply for a raise to your FlexiCredit, simply press the “Raise credit” button in Nordea Mobile or Netbank.
Student loan
Home loan
Home loan
New home loan
You can apply for a home loan using the home loan application form in Nordea Mobile or Nordea Netbank or at nordea.fi. You can send your application online, and we will contact you to book an appointment for a loan negotiation.
Changes to your existing home loan
The quickest and cheapest channel for making any changes to your home loan is Nordea Mobile or Nordea Netbank.
You have found the home you want to buy
If you already have a loan commitment from Nordea and have found the home you want to buy, please send your contact information on this form and we will contact you and book an appointment for negotiating your home loan and the closing of the transaction.
Digital closing
A digital closing is a safe and easy alternative to a traditional closing for both apartments and houses. On this page you can find more information on the digital closing process and a list of things you should take into consideration when closing a home deal digitally.
New customer
New customer
Personal customer
Become Nordea’s personal customer online.
Premium Customer
Nordea Premium Banking is the wealth management service for you and your family. Read about Nordea Premium Banking.
Corporate customer
Become Nordea’s corporate customer online.
Banking for children
With the “Open services online for a child” service, you can open a Disposal Account and a PerkAccount and order online banking codes and a Nordea Debit card for your child.
Savings and investments
Savings and investments
How to start savings and get investment advice
Book an online appointment with one of our investment experts. It’s completely free of charge and you’ll get a plan for long-term saving and growing your wealth, created together with us and tailored to your particular circumstances. Book an appointment in Nordea Netbank. Book an appointment in Nordea Netbank.
Starting your monthly savings
You can also choose the way of saving that best suits you and start monthly saving in Nordea Mobile or Nordea Netbank. Read more about alternatives for saving here.
Trading in funds, shares and exchange-traded products
You can manage all your savings and investments in our trading services.
- Read more and open trading services in Nordea Netbank.
- You can open an equity savings account in Nordea Investor.
You can buy and sell fund units and shares in Nordea Mobile and Netbank under ‘Savings and InvestmentsOpens new window’. You can check your investments on the ‘Savings and investments’ tab. You can buy and sell shares or fund units by searching for the security in question.
Market comments & information
Go to nordea.fi/markkinatilanne to find information about the market trends and advice on what you as a saver or an investor should do. For the time being, we only offer this information in Finnish.
Corporate actions
Click here to find information about upcoming corporate actions. You can also see a list of the upcoming general meetings and dividends.
If you’re looking for information about Nordea as an investment, visit the investor pages on nordea.comOpens new window.
Nordea Customer Service is here to help without an appointment:
Social media
- Facebook (Nordea Suomi) and Twitter (Nordea_Aspa)
- Mon–Fri 8.00–20.00, Sat 10.00–16.00
Call us through Nordea Mobile*
- If you call us from the Help tab in Nordea Mobile, your identity will already be verified.
- We are open Mon–Fri 8.00–18.00.
Special opening hours of our Customer Service
Below are the special opening hours of our Customer Service in 2023 in banking and insurance matters.
* Normal mobile call or local call rates. Nordea will not charge a service fee for your call.
Frequently asked questions about banking
- Where can I find more information on secure banking?
With new technology come new ways of banking. But at the same time, different types of scams become increasingly sophisticated. To keep you safe, we are constantly working to improve our security solutions and services.
- How do I handle my banking digitally with Nordea?
You can handle your banking anywhere using the Nordea Mobile app or our Netbank. You can log into both securely with your online access codes. In the menu at the top of this page, you will find tips for convenient banking in various situations.
- When do I need to do my banking in branch?
If you need to handle your banking in branch, you must first book an appointment over the phone. You can withdraw cash from our branches that provide cashier services as well as from Otto ATMs, R-kioskis and the checkouts at Tokmanni and K stores, or by ordering your cash by post to your nearest Posti location.
Check whether you need to visit a branch to handle your matter.
- How do I send documents to Nordea?
You can send messages with attachments through Omaposti. You can sign documents using the online banking codes of other banks, as well as Nordea’s. You can access Omaposti in your Netbank or mobile bank under “Contact”. We will answer your message within three banking days. In matters concerning estates, the response time is longer.
- How do I send messages to Nordea?
You can get an answer to many of your questions without having to send us a message and wait for a reply.
Go to Netbank, and under the Help menu, click ‘Write to us’ to be able to chat with our chatbot Nova. Ask Nova about what you need to know and it will either offer you a solution right away or redirect you to the right channel.
You can also find the message and chat history and the ‘Send document’ function on the Help page in Nordea Mobile and Netbank.
- Where can I get support?
You will find instructions for using our digital services on these pages:
Personal customers
Need help?