Card usage
- I have forgotten my PIN. Where can I find it?
You can check your PIN easily and free of charge from either mobile bank or Netbank. In mobile bank, you can check your PIN by selecting the card and tapping PIN code -> Show PIN. In Netbank, you can check your PIN under Overview or Finances -> Cards -> select card -> View PIN -> Show PIN.
- What does the 30-day interest-free payment period mean in credit cards?
The interest-free payment period is in practice a free loan for at least 30 days.
Example: buying a vacuum cleaner
The due date of the credit card bill is the 15th of each month and the billing period is from 25 March to 26 April. We recommend that you choose the date on which you receive regular income as the due date to make it easy for you to pay the bill when you have money available.
1 April You buy a vacuum cleaner.
15 April Due date of the credit card bill, on which you pay the bill for the previous billing period (March).
26 April Billing period changes. Any purchases made after this date will be billed in June.
15 May Due date for purchases made in April, including the vacuum cleaner in this case.
If you had bought the vacuum cleaner on 26 April, you would still pay it on 15 May. If you had bought the vacuum cleaner on 27 April, the due date would be 15 June instead. You can optimise the billing period of your credit card bill and make it as long as possible. You can have an interest-free payment period of as long as 45 days if you buy the vacuum cleaner on 27 April.
- How can I make changes to the security limits, usage area and online usage of my card?
Your card’s security settings can be changed in the old Netbank under Everyday finances -> Cards -> Security limits/Usage area and Internet.
In the new Netbank, you can change the security settings by going to Finances -> Cards. Select the card whose settings you wish to change and edit the settings under ‘Card details’.
- Frequently asked questions about payment and credit cards