Digital support for banking services

E-identification — strong electronic identification

E-identification is a service that enables you to access online services that require strong electronic identification. These can be public online services provided by Kela and the Tax Administration, for example, and other third-party services. 

To do this, you need to book an appointment in branch where we will verify your identity in person from a valid passport or ID card. Call us to book a meeting in your nearest branch.

Read more about activating e-identification for a minor

What is a login identifier?

The login identifier is a 4-digit sequence that allows you to verify that the login request you get in your Nordea ID app is genuine. 

Our personal customers will see the login identifier when they use their Nordea ID app to access Nordea Netbank. Our corporate customers will see the login identifier when they log in to Nordea Business or Corporate Netbank. The login identifier is gradually being added to other services provided by third parties. 

You don’t need to enter the login identifier anywhere. You simply need to check that you see the same 4-character identifier on your Nordea ID app as the one shown on the login page of the online banking service or third-party service you are logging in to. 

If the login identifiers don’t match, don’t confirm the login request in your Nordea ID app. 

User ID

A series of digits (6–8 digits)  that you must enter first when logging in to Nordea Netbank or Nordea Mobile or when calling Nordea Customer Service. You will also need your user ID when activating the Nordea ID app for the first time. 

You receive a user ID when you conclude a Netbank agreement with us. The user ID is personal and should not be revealed to anybody else. 

Nordea ID device

The Nordea ID device is a means of identification for those of our customers who don’t have a mobile device on which they could install the Nordea ID app. To use the Nordea ID device, you need Nordea access codes. 

You can also choose a talking code calculator that has been designed for our visually impaired customers.

Read more abut Nordea ID device

Nordea ID app

An app used for authentication which can be downloaded from an app store to a smartphone or tablet. 

Nordea ID activation code

A 10-digit number sequence that you need for activating the Nordea ID app for the first time.

PIN

A personal identification number (PIN) is a numeric code (4–8 numbers) which you have shosen yourself. You must enter your personal identification number into the Nordea ID app or the code calculator when logging in to Nordea Mobile, Netbank or third-party services (for example Kela, OmaKanta)

 A PIN is personal and should not be revealed to anybody else!

QR code

A QR code is a type of barcode with coded information. The data in a QR code is read using the camera of a mobile device. 

The Nordea ID app enables login with a QR code. The QR code includes all the information necessary for verifying your identity. A one-time QR code allows you to log in to Netbank and third-party services without entering your user ID.

Authentication

Verifying your identity when logging in to Nordea Mobile or Netbank, calling Nordea Customer Service or logging in to the services of third parties, such as Kela or My Kanta (Omakanta). 

You need a personal user ID and a PIN for authentication.

Code calculator

Our code calculator is a device for identification for those of our customers who don’t have a mobile device on which they could install the Nordea ID app. 

When you have the code calculator, you can log in to our online and mobile banking services, confirm online payments and access public online services, such as Kela’s e-services and MyTax. 

We stopped accepting orders for new code calculators on 14 September 2023. If you need a new device, you’ll be provided with the Nordea ID device.

Read more about code calculator