Do you need digihelp?

These pages are particularly useful to you when you are not yet accustomed to using or not sure how to start using them. We help you get started with digital banking services and show you how you can bank easily and securely.

Banking from home

In the past, you had to pay your bills, transfer cash from your account and do your other banking at a branch in person. Today, you can tend to your banking matters at home in peace and quiet and at your preferred pace without any third party seeing your account information, passwords or other important details.

In fact, many of the services you need every day have become web-based, so you should ensure that you have the required digital skills. Using digital services is safe, as only you know the required codes.

  • You can also use your banking codes for logging in to other digital services, such as My Kanta Pages, Kela’s eServices, MyTax and the online services offered by the Finnish police.
  • With Nordea Mobile and Nordea Netbank, you can do your daily banking whenever it suits you best.
  • As a mobile bank user, you will get the lowest price on our daily banking services.

Read more about the prices of the Mobile Plus packages

Nordea Tablet will make your daily life easier

You can order the tablet by calling Nordea Customer Service at 0200 70 000 (local rates apply). Our adviser will then send you a text message for picking up the tablet from a DNA Store. The banking apps you choose to have will be pre-installed on your tablet at the DNA Store. In exceptional circumstances, someone else may pick up the tablet from a DNA Store on your behalf.

Man with tablet in sofa small overlay

Tip

Did you know that you can enlarge the size of any web page on your computer in order to improve readability?

  • You can do this by pressing and holding the Ctrl button and pressing the + button.
  • If you want to reduce the page size, press and hold the Ctrl button and press the - button.
  • To restore the normal size of the page, press and hold the Ctrl button and press the 0 button.

Features such as enlarged text, big icons and display brightness have been programmed on mobile devices in order to make their use easier. You can activate these features in the settings of your device.

Digital terminology

User ID
A series of digits which is entered first when logging in to Nordea Netbank or Nordea Mobile or when calling Nordea Customer Service. The user ID is personal and should not be handed over to anybody else.

PIN code/Code
A numeric code you enter as requested when logging in to Nordea Netbank or Nordea Mobile and also when withdrawing cash at an ATM or making a payment with your bank card at a payment terminal. The numeric code is personal and should not be handed over to anybody else.

Authentication
Authentication refers to proving your identity while banking in Nordea Mobile or Nordea Netbank or when calling Nordea Customer Service.

Code calculator
A device used for authentication which can be ordered from Nordea Customer Service.

What is Nordea Codes app?
An app used for authentication which can be downloaded from an app store to a smartphone or tablet.

Nordea Mobile
An app for secure banking on a phone or tablet which can be downloaded from an app store to a smartphone or tablet.

Nordea Netbank
A service provided by Nordea on the Internet where you can do your banking securely. You log in to Nordea Netbank at the address www.nordea.fi.

Nordea Customer Service
A full-service branch which you can contact by calling 0200 70 000 (service in English). You will be provided with advice for your banking and our advisers will also manage your banking over the phone once you have authenticated yourself at the beginning of the call. The normal mobile call or local call price is charged but Nordea does not charge any extra fee for your call.

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