Do you need digihelp?
These pages are particularly useful to you when you are not yet accustomed to using or not sure how to start using them. We help you get started with digital banking services and show you how you can bank easily and securely.
Verifying your identity when logging in to Nordea Mobile or Netbank, calling Nordea Customer Service or logging in to the services of third parties, such as Kela or My Kanta (Omakanta). You need a personal user ID and a PIN for authentication.
A series of digits that you must enter first when logging in to Nordea Netbank or Nordea Mobile or when calling Nordea Customer Service. You will also need your user ID when activating the Nordea ID app for the first time. You receive a user ID when you conclude a Netbank agreement with us. The user ID is personal and should not be revealed to anybody else.
PIN used for authentication
A personal identification number (PIN) is a numeric code that you must enter into the Nordea ID app or the code calculator when logging in to Nordea Mobile, Netbank or third-party services. A PIN is personal and should not be revealed to anybody else.
Nordea ID app
An app used for authentication which can be downloaded from an app store to a smartphone or tablet.
Nordea ID activation code
A 10-digit number sequence that you need for activating the Nordea ID app for the first time.
A code that enhances security when you log in. The login identifier allows you to verify that you are logging in to the right place. You don’t need to enter this code. You only to need to verify that the login identifiers on the login page and in the Nordea ID app match.
A two-dimensional barcode shown on the login page. QR codes can be read quickly by mobile devices, such as smartphones and tablets. Elsewhere, a QR code may also be used for other purposes than logging in, for example as a link to a certain website.
A device used for authentication which can be ordered from Nordea Customer Service.
An app for secure banking which can be downloaded from an app store to a smartphone or tablet.
A service provided by Nordea on the internet where you can do your banking securely. You log in to Nordea Netbank at the address www.nordea.fi.
Nordea Customer Service
A full-service branch which you can contact by calling 0200 70 000 (local rates apply, service in English). Our advisers can help you with your banking and solve your needs over the phone if you verify your identity at the beginning of the call. The call is charged at normal mobile call or local call rates – Nordea does not charge any extra fees for your call.