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Digital support for you
Are you looking for tips and guidance on how to use our digital banking services? We provide a broad range of advice and support through various channels.
Digital support for banking services
These pages are particularly useful if you’re not yet accustomed to using our digital services or are not sure how to start using them. We will help you get started and show you how you can bank easily and securely. Use the buttons below to download our guide for banking from home or to read more about the support we provide for our older customers.
Want to visit a branch?
We will organise digital advice sessions at our branches across Finland in September, October and November. See the sessions organised in your area and join them to learn more about how to bank digitally. Please note that you will need to register for some of the sessions. We are here for you!
Want to call us? - Customer service for older people
We offer a telephone service in Finnish dedicated to older customers and customers who need extra support.
To access this line, call 0200 3000Opens new window (local rates apply), Mon–Fri 8.00–20.00, and dial 0
Want to read our guides?
Nordea Mobile – video and user guide- Watch a video about our mobile banking app Nordea Mobile
- Read our Nordea Mobile guide (pdf, 5 MB)Opens new window
- Watch a video about our online bank Nordea Netbank
- Read our Nordea Netbank guide (pdf, 1 MB)Opens new window
Nordea ID app
You can also turn to our partners for digital support
A number of organisations and associations offer free-of-charge guidance on the use of computers, tablets and mobile phones across Finland. You can also find plenty of instructions and support material on the websites of our partners.
SeniorSurf provides remote support for learning to use a digital device or service or solving a digital problem, and encourages and advises older people with buying new digital devices or using digital services. The remote support service is free of charge and provided over the telephone or a remote connection using the necessary software. The support service is available every day between 8.00 and 20.00.
Read more about Senior SurfOpens new window
Our other cooperation partners include
Enter ryOpens new window, Valli ryOpens new window, Savonetti ryOpens new window, Mukanetti ry,Opens new windowJoen severi ryOpens new window and Turun kansalliset seniorit ryOpens new window.
Nordea Tablet will make your daily life easier
If you are a Nordea customer aged 60 or more and do not yet have a smart device, we offer you the possibility to buy a Nordea Tablet for your personal use.
You can order the tablet by calling Nordea Customer Service at 0200 70 000 (local rates apply). Our adviser will then send you a text message for picking up the tablet from a DNA Store. The banking apps you choose to have will be pre-installed on your tablet at the DNA Store. In exceptional circumstances, someone else may pick up the tablet from a DNA Store on your behalf.
Banking from home
In the past, you had to pay your bills, transfer cash from your account and do your other banking at a branch in person. Today, you can tend to your banking matters at home in peace and quiet and at your preferred pace without any third party seeing your account information, passwords or other important details.
In fact, many of the services you need every day have become web-based, so you should ensure that you have the required digital skills. Using digital services is safe, as only you know the required codes.
- You can also use your banking codes for logging in to other digital services, such as My Kanta Pages, Kela’s eServices, MyTax and the online services offered by the Finnish police.
- With Nordea Mobile and Nordea Netbank, you can do your daily banking whenever it suits you best.
- As a mobile bank user, you will get the lowest price on our daily banking services.
Nordea access codes
Nordea access codes consist of a user ID and a means of identification. When you have these, you can access Nordea Mobile and Netbank, verify your identity when you call our Customer Service and sign agreements digitally.
If you want to use your access codes to log in to other online services, you will also need to opt for e-identification, which is a form of strong electronic authentication.
You can activate the e-identification service by verifying your identity in branch.
Read more about e-identification
We recommend
Nordea Mobile
Nordea Mobile is our mobile banking app you can download to your smartphone or tablet.
To use the app, you will also need a means of identification.
Nordea Netbank
Nordea Netbank enables you to do all your banking conveniently from wherever you are as long as you have an internet connection.
To use Netbank, you need an online banking agreement with us, Nordea access codes, a means of identification and an internet connection.
Read more about Nordea Netbank
We recommend
Nordea ID app
With the Nordea ID app, you can log in to and confirm actions in Nordea Mobile and Netbank and verify your identity when you call our Customer Service.
To log in to other online services, you will need to opt for e-identification, which is a form of strong electronic authentication.
Read more about e-identification
Nordea ID device and Code calculator
The Nordea ID device (black) is a means of identification for those of our customers who don’t have a smartphone or tablet on which they could install the Nordea ID app.
If you’re using the code calculator (white), you don’t need to do anything. You can continue to use it as before.
You can also choose a talking code calculator that has been specially designed for our visually impaired customers.
Using these devices requires a Netbank agreement, as it comes with Nordea access codes.
Digital terminology
E-identification
E-identification - strong electronic identification
E-identification is a service that enables you to access online services that require strong electronic identification. These can be public online services provided by Kela and the Tax Administration, for example, and other third-party services.
To do this, you need to book an appointment in branch where we will verify your identity in person from a valid passport or ID card. Call us to book a meeting in your nearest branch.
Login identifier
User ID
Nordea ID device
Nordea ID app
Nordea ID activation code
PIN
QR code
Authentication
Code calculator
Personal customers
Need help?