Digital support for you

Are you looking for tips and guidance on how to use our digital banking services? We provide a broad range of advice and support through various channels. 

Want to visit our Digital Helpdesk?

At our Digital Helpdesks, you can ask for assistance with using Nordea Mobile and Netbank and your online access codes, digital identification and different payment methods.

Digital Helpdesks in the Greater Helsinki area:

  • Kamppi (Annanaukio 1). Open Monday-Friday from 10:00 to 16:30.
  • Tikkurila (Väritehtaankatu 8, 3.krs). Open Tuesday-Thursday from 13:00 to 16:30.

You can also turn to our partners for digital support

A number of organisations and associations offer free-of-charge guidance on the use of computers, tablets and mobile phones across Finland. You can also find plenty of instructions and support material on the websites of our partners. 

SeniorSurf provides remote support for learning to use a digital device or service or solving a digital problem, and encourages and advises older people with buying new digital devices or using digital services. The remote support service is free of charge and provided over the telephone or a remote connection using the necessary software. The support service is available every day between 8.00 and 20.00.

Read more about Senior SurfOpens new window

Our other cooperation partners include 

Enter ryOpens new window, Valli ryOpens new window, Savonetti ryOpens new window, Mukanetti ry,Opens new windowJoen severi ryOpens new window and Turun kansalliset seniorit ryOpens new window.

What do you need for digital banking?

You need a smartphone, tablet or computer. These devices allow you to handle your banking in Nordea Mobile or Netbank easily and securely, in the comfort of your home.

In order to use these banking services, you will need a user ID and a means of identification. The means of identification we provide are the Nordea ID app and the Nordea ID device.

If you don’t have a smartphone or tablet on which you could install the Nordea ID app, you can have a separate Nordea ID device. Never show your access codes to anyone else. 

Nordea access codes

Nordea access codes consist of a user ID and a means of identification. When you have these, you can access Nordea Mobile and Netbank, verify your identity when you call our Customer Service and sign agreements digitally. 

If you want to use your access codes to log in to other online services, you will also need to opt for e-identification, which is a form of strong electronic authentication. 

You can activate the e-identification service by verifying your identity in branch.

Read more about access codes

Read more about e-identification

Nordea Netbank

Nordea Netbank enables you to do all your banking conveniently from wherever you are as long as you have an internet connection. 

To use Netbank, you need an online banking agreement with us, Nordea access codes, a means of identification and an internet connection.

Read more about Nordea Netbank

Nordea Netbank

Nordea ID device and code calculator

  • The Nordea ID device is a means of identification for those of our customers who don’t have a smart device on which they could install the Nordea ID app. The Nordea ID device is black.
  • Our white code calculator will be retired on 15 September 2025. After 30 March 2025, it has not been possible to log in to Nordea Mobile using the white code calculator. If you have a smartphone or tablet, we recommend that you start using the Nordea ID app. If you don’t own a smart device, you can use the Nordea ID device.
  • If you have a visual impairment, you can choose a talking code calculator. However, please note that we are updating our selection and will replace the talking code calculator with a new Nordea ID Talk Device in autumn 2025. You can call us to order a Nordea ID Talk Device in advance, when it is available.
  • You can use these devices to log in to Nordea Netbank, confirm online purchases and access public online services.

Read more about these devices

Nordea ID and Code calculator

Digital glossary

Our digital glossary contains explanations of the most commonly used terms in digital banking.

Did you find what you were looking for?