Digital support for you
Are you looking for tips and guidance on how to use our digital banking services? We provide a broad range of advice and support through various channels.
Are you looking for tips and guidance on how to use our digital banking services? We provide a broad range of advice and support through various channels.
At our Digital Helpdesks, you can ask for assistance with using Nordea Mobile and Netbank and your online access codes, digital identification and different payment methods.
Digital Helpdesks in the Greater Helsinki area:
We offer a telephone service in Finnish dedicated to older customers and customers who need extra support.
To access this line, call 0200 3000Opens new window (local rates apply), Mon–Fri 8.00–20.00, and dial 0
Nordea ID app
Secure banking brochure
A number of organisations and associations offer free-of-charge guidance on the use of computers, tablets and mobile phones across Finland. You can also find plenty of instructions and support material on the websites of our partners.
SeniorSurf provides remote support for learning to use a digital device or service or solving a digital problem, and encourages and advises older people with buying new digital devices or using digital services. The remote support service is free of charge and provided over the telephone or a remote connection using the necessary software. The support service is available every day between 8.00 and 20.00.
Read more about Senior SurfOpens new window
Our other cooperation partners include
Enter ryOpens new window, Valli ryOpens new window, Savonetti ryOpens new window, Mukanetti ry,Opens new windowJoen severi ryOpens new window and Turun kansalliset seniorit ryOpens new window.
In the past, you had to pay your bills, transfer cash from your account and do your other banking at a branch in person. Today, you can tend to your banking matters at home in peace and quiet and at your preferred pace without any third party seeing your account information, passwords or other important details.
In fact, many of the services you need every day have become web-based, so you should ensure that you have the required digital skills. Using digital services is safe, as only you know the required codes.
Nordea access codes consist of a user ID and a means of identification. When you have these, you can access Nordea Mobile and Netbank, verify your identity when you call our Customer Service and sign agreements digitally.
If you want to use your access codes to log in to other online services, you will also need to opt for e-identification, which is a form of strong electronic authentication.
You can activate the e-identification service by verifying your identity in branch.
Read more about e-identification
Nordea Mobile is our mobile banking app you can download to your smartphone or tablet.
To use the app, you will also need a means of identification.
Nordea Netbank enables you to do all your banking conveniently from wherever you are as long as you have an internet connection.
To use Netbank, you need an online banking agreement with us, Nordea access codes, a means of identification and an internet connection.
Read more about Nordea Netbank
With the Nordea ID app, you can log in to and confirm actions in Nordea Mobile and Netbank and verify your identity when you call our Customer Service.
To log in to other online services, you will need to opt for e-identification, which is a form of strong electronic authentication.
Read more about e-identification