This is how we process your feedback
Our Customer Service will process your feedback or forward it to the relevant unit for further action. If you are unsatisfied with Nordea’s solution to your feedback, you can contact Nordea’s Customer Ombudsman. External parties are available to you, please see “Appeal bodies” for more information.
Our Customer Service team will reply to you as quickly as possible, within a maximum of 3 days. However, feedback requiring further investigation may take up to 14 days to process.