Tell us what you think about our services

As our valued customer, we want to provide excellent service to you and that is why your feedback is important to us. Based on your feedback, we can improve our services, develop our products and convey your thanks and suggestions for improvements to the right place.

This is how we process your feedback

Our Customer Service will process your feedback or forward it to the relevant unit for further action. If you are unsatisfied with Nordea’s solution to your feedback, you can contact Nordea’s Customer Ombudsman. External parties are available to you, please see “Appeal bodies” for more information.

Our Customer Service team will reply to you as quickly as possible, within a maximum of 3 days. However, feedback requiring further investigation may take up to 14 days to process.

Feedback channels

Feedback form

This form is for giving feedback. If you want to handle daily banking matters or book a meeting, please contact our Customer Service.

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Customer Ombudsman

If you are not satisfied with our response, you can contact Nordea's customer ombudsman.

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Contact a body independent of the bank

Customers are not always satisfied with the solutions offered by Nordea. In such a case, they can pursue the matter with an advisory body independent of the bank or with the authorities.

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Whistleblowing

Our whistleblowing procedure is intended solely for reporting suspected misconduct or irregularities, such as fraudulent, inappropriate, dishonest, illegal or negligent activity or behaviour.

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