Give us feedback or make a complaint

Tell us about your experience or send us a suggestion for improvement. Your feedback helps us improve our services and products. If your matter concerns daily banking services, please contact our Customer Service.

Go to feedback form

You can make a complaint if you are unhappy with Nordea’s service, actions or the way your matter has been handled. We will consider your complaint carefully and respond as soon as possible, and no later than within 14 days.

Go to complaint form

If you are not satisfied with the response to your complaint, you can ask Nordea’s Customer Ombuds to review the matter. You can also contact an independent dispute resolution body.

Read more about dispute resolution

You can report any suspected fraudulent or unethical behaviour in Nordea.

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