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Make a complaint

You can make a complaint if you are unhappy with Nordea’s service, actions or the way your matter has been handled.

We will carefully process your complaint and respond as soon as possible, and no later than within 14 days. The form is secured with the SSL technology, which means that the connection to the bank is secure.

In your complaint, state as clearly as possible:

  • what happened
  • what you are unhappy with
  • how you would like the matter to be resolved
  • why you think the matter should be resolved differently.

Check the information before submitting your complaint

Before submitting your complaint, please check that the information you have provided, including descriptions of events, dates, sources and any references to them, is correct and that the complaint reflects your own view of the matter.

A clear description focusing on the relevant facts will help us process your complaint.
If you are a corporate customer, please also provide your company’s Business ID.

We will respond to you via Nordea Mobile or Netbank, Omaposti or by phone.

If your matter concerns daily banking services, please contact Nordea Customer Service.

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As a data controller, Nordea Bank Abp processes your contact information to deliver the products and services that are agreed between the parties and for other purposes, such as to help you with your request or comply with laws and other regulations. For detailed information on Nordea Bank’s processing of personal data, please review Nordea’s privacy policy or contact Customer Service via the contact information on our Nordea.com webpage. The privacy policy contains information about your rights in connection with the processing of your personal data, such as the access to information, rectification, data portability, etc.​

Find out how we use your personal data

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Give us feedback

Tell us about your experience or send us a suggestion for improvement. Your feedback helps us improve our services and products. If your matter concerns daily banking services, please contact our Customer Service.

Go to feedback form

Dispute resolution

If you are not satisfied with the response to your complaint, you can ask Nordea’s Customer Ombuds to review the matter. You can also contact an independent dispute resolution body.

Read more about dispute resolution

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