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Feedback form

This form is for giving feedback only. If you want to do your everyday banking, please contact our Customer Service. The feedback form is secured with the SSL technology, i.e. the connection to the bank is secure.

If you are a corporate customer and want a written response from us, please write your business ID.

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As a data controller, Nordea Bank Abp processes your contact information to deliver the products and services that are agreed between the parties and for other purposes, such as to help you with your request or comply with laws and other regulations. For detailed information on Nordea Bank’s processing of personal data, please review Nordea’s privacy policy or contact Customer Service via the contact information on our Nordea.com webpage. The privacy policy contains information about your rights in connection with the processing of your personal data, such as the access to information, rectification, data portability, etc.​

Find out how we use your personal data

Tell us what you think about our services

Based on your feedback, we can improve our services, develop our products and convey your thanks and suggestions for improvements to the right place.

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Make a complaint

This form is for making a complaint. Your feedback is processed by our Customer Service immediately or forwarded for resolving. We will reply to you as soon as possible but no later than within 14 days.

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Third parties

If you are not satisfied with the way we have handled your complaint, you can contact Nordea's customer ombudsman or relevant third parties.

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