Skip menuLog in to Nordea NetbankLog in to Nordea Business

Give us feedback

Your feedback helps us improve our services and products. You can use our feedback form, for example, to give feedback on a service, tell us about something you have noticed on our website or in our digital services or send us a suggestion for improvement. The feedback form is secured with the SSL technology, i.e. the connection to the bank is secure.

If your matter concerns daily banking services, please contact Nordea Customer Service.

If you are a corporate customer and would like a response, please also provide your company’s Business ID.

9 digits

As a data controller, Nordea Bank Abp processes your contact information to deliver the products and services that are agreed between the parties and for other purposes, such as to help you with your request or comply with laws and other regulations. For detailed information on Nordea Bank’s processing of personal data, please review Nordea’s privacy policy or contact Customer Service via the contact information on our Nordea.com webpage. The privacy policy contains information about your rights in connection with the processing of your personal data, such as the access to information, rectification, data portability, etc.​

Find out how we use your personal data

Tell us what you think about our services

Based on your feedback, we can improve our services, develop our products and convey your thanks and suggestions for improvements to the right place.

Read more about feedback

Make a complaint

You can make a complaint if you are unhappy with Nordea’s service, actions or the way your matter has been handled. We will consider your complaint carefully and respond as soon as possible, and no later than within 14 days.

Go to complaint form

Dispute resolution

If you are not satisfied with the response to your complaint, you can ask Nordea’s Customer Ombuds to review the matter. You can also contact an independent dispute resolution body.

Read more about dispute resolution

Need help?

Personal customers