Blocking your card temporarily or permanently

If you lose your card, you should always block it in Nordea Mobile or Netbank. 

• In Nordea Mobile: Select your card, then “Security”. Block the card temporarily by turning the “Allow usage” switch off. 
• In Nordea Netbank: Select your card by going to “Finances”, then “Cards”, and select “Set temporary block”. 
• If you later find your card, you can easily unblock the card in Nordea Mobile or Netbank.

If your card is permanently lost or stolen or you’re worried that your card details have fallen into the wrong hands, you should block your card permanently. 

• In Nordea Mobile: Select your card, then “Security”. Tap “Block the card”. 
• In Nordea Netbank: Select your card by going to “Finances”, then “Cards”, and select “Block the card”. 
• We will send you a new card to replace the permanently blocked one.

You can block your card temporarily or permanently by calling the card blocking service, which is open 24 hours a day. If you can’t make the call yourself, your friend or family member or an authority may also call the card blocking service on your behalf.

• Call the card blocking service in Finland on 020 333 or from abroad on +358 20 333 (local rates apply).
• The card blocking service will ask you for your name and personal identity number as well as some questions regarding the loss of the card. You will never be asked for your online banking credentials, your full card number or your card PIN.
• If you block your card temporarily, you can later unblock the card in Nordea Mobile or Netbank.
• If you block your card permanently, we will send you a new card to replace it. 

If your phone or other smart device is lost or stolen, others won’t be able to access your card details for mobile payment on it.

• Your cards which you have activated for mobile payment are probably not at risk, because others can’t pay with your phone or smart device without unlocking it with facial recognition, your fingerprint or your PIN.
• However, you should block the digital versions of your cards by calling Nordea Customer Service or the card blocking service.
• You can continue to use your physical cards normally. Once you acquire a new smart device, you can activate the cards again in the mobile payment app of your choice on your new device.

How to call us with your identity verified

Learn more about the card blocking service

Read more about mobile payments

If you no longer want to keep your card, you can close it permanently in Nordea Mobile or Netbank.  

• Check before closing your card that you don’t have any pending charges on your card.  
• You should also make sure that you have another payment card available so you’re not left without any cards. We won’t send a new card to replace the closed one. 
• You can close your card under its security settings by selecting “Close card”. 
• If you send us a request to close your card, you will no longer be able to use it. 
• We will close your cards a few days after you have sent the request. 
• If the closed card is a credit card, you will receive a monthly invoice for it normally until you repay the entire outstanding credit. 

Considering switching cards?  

If you want to swap your current credit card for a new card of a different type, you should first apply for the new card. You should close your current card only after you have received the new one.