You can easily block or disable your card in our digital channels or by calling our card blocking service. When you report your card lost or stolen, it’s important that you keep an eye on the transactions in your bank or credit account.
If you notice any transactions that you don’t recognise, raise a dispute with us immediately. Please note that you can only dispute transactions that have been debited to your card.
See below for further instructions on how to block your card.
The easiest way to block your card is to do it in Nordea Mobile or Netbank. You can block the use of your card temporarily or permanently.
If you think your card will turn up later, you can temporarily disable your card. If you suspect your card is being misused, block your card permanently. You will automatically receive a new card in 1–2 weeks.
We are available to help with blocking your card 24/7. Call the card blocking service on 020 333Opens new window (or on +358 20 333Opens new window from abroad). Local rates apply*.
*Local network charge/mobile call charge
When you call the card blocking service, you will be asked for your name and personal identity number. You will also be asked some questions about losing your card. If the cardholder is unable to make the call themselves, their friend or family member or an authority may also call the card blocking service on the cardholder’s behalf.
You will never be asked for your online banking credentials, your full card number or your card PIN – not even for the purpose of blocking your card.
If you use a smart device, such as your phone, to make payments and your device gets lost or stolen, no one else will be able to see your card details. It’s not possible to pay with a phone or other smart device without using facial or fingerprint recognition or a PIN to verify your identity.
However, you can block the digital version of your card by calling Nordea Customer Service or the card blocking service. After this you can continue to use your physical card normally.
How to call us with your identity verified
The card blocking service is available 24/7 on +358 20 333Opens new window (local rates apply).
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