Become a Nordea customer online

Frequently asked questions

Does it cost anything to open an account with Nordea?

The current account and PerkAccount are part of Nordea’s daily banking services package, which also includes online banking credentials and 1 or 2 cards.

If you activate the Nordea Mobile app, you will get the service package for a discounted price.

See the prices of our service packages

See the fees for our accounts if you opt for an account only:

Current account fees

PerkAccount fees

What identity documents do I need if I want to become a Nordea customer?

If you use our online service to become a customer, you must have a valid Finnish passport or ID card.

If you can’t fill in the online application, you can visit one of our branches to sign up as a customer. Book an appointment in branch in advance and remember to bring a valid Finnish passport or ID card with you to the appointment.

Read more about identity documents accepted by Nordea

Are you a foreign national? If you live in Finland, you can become a customer with Nordea.

Read our instructions for foreign customers

Why does Nordea need my information?

Nordea has a statutory obligation to know its customers. When we know our customers, we can ensure that your banking is secure and reduce the risk of fraud. In the ‘Become a customer online’ service, we ask questions about various matters because we want to know you and your life situation.

Read more about why banks need to know their customers

I was unable to fill in the online application form. What should I do?

If you are unable to use our online service to become a customer or encounter a technical problem, you can visit one of our branches. Book a meeting in branch by calling our Customer Service.

Where can I find the agreements for my services with Nordea?

Once you have become our customer, we will send your service agreements to your Nordea Mobile or Netbank or to Nordea Omaposti.

I ordered a card when I became a Nordea customer. When will I receive the card?

We will send the Nordea Debit card to you within 1 to 2 weeks from the card order. We will deliver your card primarily to your home address in Finland.

You can use the card to make mobile payments as soon as it appears in the Nordea Mobile app, where you can add the card directly to Apple Pay or Google Pay. You can also activate the card in other mobile payment apps.

Read more about mobile payments

In Nordea Mobile and Netbank, you can also check your card’s PIN and change the card’s settings.

Read more about the secure use of cards