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The bank must always be able to verify the customer's identity from an undamaged identity document accepted by the bank. Nordea accepts the following documents for verifying a customer's identity:
One of the following documents issued by a Finnish authority:
- passport (not Alien's passport)
- ID card (issued after 1 March 1999)
- seaman's passport
Travelling document issued by a foreign authority and accepted by Finland:
- passport (not Alien's passport)
- an ID card issued in the European Economic Area (EEA), also San Marino and Switzerland, if it:
- has a photo
- is valid for a certain period
- has a chip, a hologram or other security features
The following European countries do not have an official ID card, so only their passports are accepted as an ID document: Ireland, Norway and Denmark.
E-identification
To obtain an e-identification you must have a Finnish personal identity number, as the e-identification technology is a platform developed by banks that allows customers to be identified with strong identification in accordance with the Finnish act on e-identification and works only with Finnish personal identity codes. As of January 2019, a driving licence is no longer valid as a means of identification when the bank grants the customer the right to use e-identification. For the time being, e-identification cannot be issued to persons with identity documents issued by authorities outside the EEA, San Marino or Switzerland.