Support for older customers

Digital banking has no age limit, and we want to support all our customers in using Nordea’s digital services. We understand that using digital services is not possible for everyone, in which case family members can offer valuable support with managing their loved one’s finances. On this page, you can also find support and solutions for situations where digital banking is not an option.

Our old Netbank is retiring soon – make sure to log in to the new Nordea Netbank next time

The new Nordea Netbank features a new design but has many functions you know. Log in to Nordea Netbank using the Nordea ID app or code calculator. Until the old Netbank is discontinued, you can only log in to the old Netbank using a code card or password.

Log in to Nordea NetbankOpens new window

Read more about the changes in Netbank

Support from family members

If you require extra support to do your banking, your family members can be of great help. But what are the options if you need someone else to assist you with your banking?

In some cases, the best solution is to give a family member or someone else you trust access to your bank account so that they can manage the account and, for example, pay your bills for you. To give another person access to your account, you need to visit a Nordea branch in person or you can call our Customer Service, tel 0200 70 000, if you both have online banking codes that you can use to verify your identity.

It’s always a good idea to prepare for the future by appointing someone else to act on your behalf with a power of attorney. This way, you can decide who will manage your affairs and how when you can no longer manage them yourself. The power of attorney won’t become effective until the Finnish Digital and Population Data Services Agency has confirmed it due to an illness or for some other reason. Read more about how to prepare a power of attorney. 

Below you can find other age-friendly ways of banking that are well-suited to older customers or those in need of special assistance. Read our tips on how to pay for purchases and bills and bank from home.

Many ways to pay

A debit card is a secure and handy way to pay for everyday purchases. You can use the card’s security features to set daily limits for cash withdrawals and payments according to the needs of your close relative, for example. It is good to keep in mind that all cards are for personal use only and the PIN should never be shared with others. 

Contactless payments are an easy way to pay for purchases by simply holding your card close to the payment terminal. This way you don’t have to insert the card into the terminal’s slot or enter the PIN. Contactless payments make shopping easier and ensure that your PIN doesn’t fall into the hands of a third party. The maximum limit for contactless card payments is 50 euros. The contactless payment feature is automatically included in all new and renewed Mastercards and Visa cards issued by Nordea. 

Cash is used less and less these days, although being able to easily access cash is still a service especially older people are accustomed to. Nordea customers can withdraw cash from branches and ATMs as well as K stores, Tokmanni stores and R-kioskis in connection with card purchases. 

It’s also possible to order cash to your preferred Posti service point. By using this service, you can get cash safely also in areas where there are no branches nearby or the local branch doesn’t offer cash services. 

Read more about ordering cash by post. Opens new window

Paying your bills 

In addition to visiting a local branch or using a payment ATM or Netbank to pay bills, Nordea’s payment service is also a good way for many older customers to make sure their bills are paid on time. You can drop off bills to a Posti mailbox in a payment service envelope. They will be delivered to the bank to be paid on the due date. If your close relative needs help with ordering payment service envelopes, you can place an order on their behalf via our chat or by calling our Customer Service, tel. 0200 70 000 (local rates apply).

If your close relative is using Netbank, they can choose to receive bills as electronic invoices (e-invoices) which they can confirm directly in their Netbank. In Nordea’s mobile banking app, it’s also possible to use the camera on your smartphone to read the bar codes on bills. This way you don’t have to worry about typing errors, as you won’t have to enter the payment details in the app yourself. 

Read more about our payment service and e-invoices.

Our telephone service and advisers are on hand to help with almost all banking matters

We provide advice and help in all banking matters by phone. If you identify yourself when calling us (with your code app or code calculator), you can do almost all your banking over the phone without having to visit a branch.

We recommend that all customers regardless of their age get online banking codes. They come in handy in our telephone service, even if you don’t use them for online banking. Encouragement and support from family are often important. You can always call our Customer Service number together, for example. If you’re familiar with our mobile banking app, you can use it to call our Customer Service. In this case, your identity will be verified automatically and you don’t have to do anything. If you have activated fingerprint recognition in the app, you can skip entering your online banking codes altogether.

We know that some customers may find it challenging to key in their online banking codes. For customers who are unable to identify themselves with online banking codes, we of course provide general advice in our telephone service. 

Read more about calling our Customer Service

Digital guidance available

A number of organisations and associations offer support for and free-of-charge guidance on the use of computers, tablets and mobile phones across Finland. You can also find plenty of instructions and support material on the websites of our partners.

Our cooperation partners include Enter ryOpens new window, Valli ryOpens new window, Savonetti ryOpens new window, Mukanetti ry,Opens new windowJoen severi ryOpens new window and Turun kansalliset seniorit ryOpens new window.