Banking during the coronavirus crisis

Banking during the coronavirus crisis In areas where the coronavirus is in the spreading stage, we provide service in branch only by appointment to ensure the safest possible banking experience for everyone. Cashier services will remain available as usual across Finland. Disposable face masks are available to our customers in branch. We recommend booking an online meeting and handling your banking over the phone or in Netbank and mobile bank.

Handle your banking safely

The best way for you to handle your banking is through Nordea Customer Service, which offers the full range of branch services. Call 0200 70 000 (local rates apply), Mon–Fri 8.00–18.00.

If you are in an area where the coronavirus is spreading, we recommend that you visit our branch only in urgent cases. We may also need to limit the number of customers allowed to enter a branch at once to ensure everyone will be able to maintain a safe distance. Disposable face masks are available to our customers in branch.

We are complying with official restrictions and recommendations, aiming to protect our customers and employees from the coronavirus in every way.

Find the opening hours of your nearest branch and the services available there by searching our locations. Opens new window(in Finnish)

Do you belong to an at-risk group or need special assistance with your banking?

If you need assistance with using banking services, please call Nordea Customer Service, tel. 0200 70 000. One of our advisers will help you and refer you to a branch if needed.

Read our brochure to find out how you can do your daily banking in easy and secure ways. The brochure is available in Finnish and Swedish:

If you have older relatives or other family members in need of special support, read our tips on how to assist others with their banking.

Convenient banking through our phone and online services

Nordea offers its customers the longest opening hours in the banking sector.

You can easily do most of your banking by calling our full-service branch, Nordea Customer Service, tel. 0200 70 000 (local rates apply). Our Customer Service will help you find the best way to do your banking.

We often recommend online meetings, which are particularly convenient if you are planning to buy a home or want to discuss your loans or savings. During or after an online meeting, you can sign agreements through our digital signing service.

Read more about online meetings

Mobile bank and Netbank – always where you are

You can easily handle most of your banking by phone or on your computer or tablet – anytime, anywhere.

Which services can I handle in branch?

Urgent estate-related matters and those requiring only brief handling (paying bills, ordering balance statements and delivering documents for the establishment of the distributees of the estate)
Cash withdrawals and deposits
Safety deposit box
Submitting a rental security deposit
Document deliveries (for example, in relation to housing trades)
Opening of e-services

Find the opening hours of your nearest branch and the services available there by searching our locations. Opens new window(in Finnish)

Our cashier services are usually busy at the beginning of each month because pensions and Kela subsidies are paid at this time. For this reason, we recommend avoiding visits to our branches offering cashier services during the first days of the month.

Where can I withdraw cash?

Cash can be withdrawn from our branches offering cashier services as well as at Otto. ATMs, R-kioskis and the checkouts at K stores and Tokmanni stores. In addition, you can order cash by post to your preferred Posti service point.

Find the opening hours of your nearest branch and the services available there by searching our locations.Opens new window(in Finnish)

How to withdraw cash at R-Kioskis and the checkouts at K stores and Tokmanni stores

How to order cash by post to your preferred Posti service point

Online meetings