Services in branch

You can attend to many of your banking matters easily in our phone and remote services.

We have the most extensive service hours in the market. We serve our customers in branch in more than 60 locations as well as through our extensive Customer Service opening hours and online meetings. You can easily do most of your banking through mobile bank or Netbank or by calling Nordea Customer Service, tel. 0200 70 000 (local rates apply). Our Customer Service is happy to find the best way for you to do your banking. Most of our branches will serve customers by appointment only. You can book an appointment prior to your visit by calling our Customer Service.

Our cashier services are usually busy at the beginning of each month because pensions and Kela subsidies are paid at this time. For this reason, we recommend avoiding visits to our branches offering cashier services during the first days of the month.

Frequently asked questions about services in branch

Which services do you offer in branch?  

  • Urgent estate-related matters and those requiring only brief handling (paying bills, ordering balance statements and delivering documents for the establishment of the distributees of the estate)
  • Safety deposit box
  • Submitting a rental security deposit
  • Document deliveries (for example, in relation to housing trades)
  • Opening of e-services

How can I book an appointment?

Please call our Customer Service, tel. 0200 70 000 (local rates apply), and check with our adviser what is the best way to handle your banking. The adviser will book you a meeting in branch if needed. Online meetings are a convenient way of handling matters regarding housing trades or saving, for example.

Read more about online meetings

Did you know that you can handle most of your banking needs through mobile bank or Netbank or by calling our Customer Service? You can find instructions for using our services on our website. You can also ask for more detailed instructions through our chat. 

Our digital signing service allows you to sign agreements online, and we can have negotiations with you either in an online meeting or on the phone. If you need help with your banking, don’t hesitate to call our Customer Service to ask one of our advisers on how to proceed.

Where can I withdraw cash?

Cash can be withdrawn normally from our branches offering cashier services as well as at Otto. ATMs, R-kioskis and the checkouts at K stores and Tokmanni stores. In addition, you can order cash by post to your preferred Posti service point. 

How to withdraw cash at R-Kioskis and the checkouts at K stores and Tokmanni stores 

How to order cash by post to your preferred Posti service point

Do you belong to an at-risk group or need special assistance with your banking?

If you need assistance with using banking services, please call Nordea Customer Service, tel. 0200 70 000. One of our advisers will help you and refer you to a branch if needed.

Read our brochure to find out how you can do your daily banking in easy and secure ways. The brochure is available in Finnish and Swedish:

Hoida pankkiasiat helposti ja turvallisesti (pdf, 557 KB)Opens new window

Enkla och trygga banktjänster (pdf, 575 KB)Opens new window

If you have older relatives or other family members in need of special support, read our tips on how to assist others with their banking.