Your rights to personal data

Would you like to submit a request to access your personal data?

You can submit a request to access your personal data to us. We will provide you with your core personal data via Omaposti within a month of receiving your request.  

Please note that we may not be able to provide all the requested data due to your rights being restricted by legislation, protection of other persons’ privacy and consideration for the Nordea Group’s business concept and business practices. 

You can order your common personal data with the personal data request form below. This data contains information that is regularly requested by our customers. You can also order other personal data by describing what other data you want to receive.

Follow these steps

1. If you have Nordea access codes, fill in our personal data request form in Nordea Netbank.
2. If you are not using Nordea Netbank, fill in this personal data request form and save it on your computer. Log in to Nordea Omaposti and submit the request form to us attached to a message.

If you also want us to send you your personal data related to a company you are involved in, include the company’s name and business ID in the form.

Read about the content of common personal data

Would you like to request data portability?

You have a right to receive personal data that you have provided to us in a machine-readable format. This right applies to personal data processed only by automated means and on the lawful basis consent or of fulfilling a contract.

Your account transactions is already available to you in Nordea Netbank in a machine-readable format (CSV (Excel)) at any time.

Where secure and technically feasible the data can also be transmitted to another data controller by us.

Follow these steps

1. Log into Nordea Omaposti with your preferred means of authentication.
2. Describe the personal data you prefer to receive in a machine-readable format in the New message field and submit your request. 

We will provide you with your response via Nordea Omaposti within 1 month of receiving your request.

Would you like to object to processing based on legitimate interest?

You have the right to object to the processing of your personal data, including direct marketing and profiling based on this processing.

Would you like to withdraw consent?

When the processing activity is based on your consent, you have the right to withdraw your consent at any time.

You can manage your consents in Nordea Netbank or Mobile at any time.

Would you like to object us using your anonymised card transaction data to create statistics?

To be able to develop new products and services, we have a legitimate interest to anonymise financial and demographic data to create statistics. The statistics can be shared with public and private companies. If you have a Nordea card, you can object to us anonymising your card transaction and demographic information without affecting your Nordea services.

Follow these steps 

1. Log into Nordea Omaposti with your preferred means of authentication. 
2. Describe what personal data you want to object to the processing for in the New message (message) field and submit your request. 

Note for card transaction data objections: Please list all card numbers you want excluded from analysis. For combination cards list both credit and debit card numbers. Once submitted, Nordea will exclude your specified cards from future analyses.

If you also want to object to the processing of personal data in relation to the companies you are involved in, include company name and identity number in your request.

We will provide you with your response via Nordea Omaposti within 1 month of receiving your request.

Data on your accounts and cards

Examples of these data include:

• Your account transactions and balance statements
  
• Your credit card transactions
  
• Your account and card details
  

If you would like to have printed copies of your account transactions and balance statements, you can download them as PDF files for printing. In Nordea Netbank, it’s also possible to download them as CSV files.

How do I see these data in Nordea Mobile?

You can choose to add all your accounts and cards to the Overview tab. Select an account or a card to see further details.

You can view your contact details and the documents we have sent to you on the Profile tab.

How do I see these data in Nordea Netbank?

The Overview tab gives you an overview of your accounts and cards. Select an account or a card to see further details.

In the Finances menu, you can also view the details of a specific account under “Accounts & transactions” and the details of a specific card under “Cards”.

To view your contact details and the documents we have sent to you, open the menu under your name and select Profile.

Data on your loans

Examples of these data include:  

• An overview of your loans  
  
• Details of your loans and consumer loans  
  
• Your repayment schedules 
  

How do I see these data in Nordea Mobile?  

You can see your loan details under “Loans” on the Overview tab. Select a loan to see further details. 

How do I see these data in Nordea Netbank?  

Open the Finances menu and select “Loans” to check your loan details. Select a loan to see further details. 

Data on your investments

Examples of these data include:  

• Your savings accounts  
  
• Your investment accounts and funds  
  
• Your savings agreements  
  
• Your savings and investment plans 
  
• Your trading services  
  

How do I see these data in Nordea Mobile?  

You can view these data under “Savings and investments” on the Overview tab. Select a service to see further details.  

How do I see these data in Nordea Netbank?  

You can find comprehensive data on these services under the Savings and investments tab. Select a service to see further details. 

Data on your insurance

Examples of these data include:  

• An overview of your policies 
  
• Your insurance savings 
  
• Your personal insurance  
  

How do I see these data in Nordea Mobile?  

You can see an overview of your personal insurance policies under “Personal insurance” on the Overview tab.  

You can see your unit-linked insurance products under “Savings and investments” on the Overview tab. Select an investment policy to see further details.

How do I see these data in Nordea Netbank?  

To access Nordea’s insurance service, click on the Insurance link under “Other services” on the Overview page. The service is not available in English.  

You can see your unit-linked insurance products under Säästöt ja sijoitukset. Select an investment policy to see further details. 

Your consents

We can provide you with personal advice and services as well as targeted offers in our digital channels if you consent to us collecting data on you.

There are different types of consents you can give. You can view and manage your consents at any time in Nordea Mobile and Netbank. If you update your consent preferences, the changes will usually take effect on the next banking day.

How do I find my consents in Nordea Netbank?

To view and manage your consents in Nordea Netbank, click on your name in the top right corner and select Consentsin the drop-down menu.

How do I find my consents in Nordea Mobile?

To view and manage your consents in Nordea Mobile, scroll down to the Other section on the Profile tab and select Consents.