Your rights to personal data

Data protection regulation gives you rights to your personal data, among others the right to access the personal data we are keeping about you. You have also the right to receive the personal data we are keeping about you in a machine-readable format. Furthermore, you have a right to request correction or erasure of your personal data, and a right to request restriction or objection of processing your personal data.

Request access to personal data

You have a right to access the personal data we are keeping about you. In many cases this information is already present to you in the online services we offer you. Your right to access may, however, be restricted by legislation, protection of other persons’ privacy and consideration for the Nordea Group’s business concept and business practices.

Please follow the instruction below, when you want to request access to your common personal data.

  1. Fill-out the form “Request for personal data” (pdf, 563 KB)Opens new window and save it on your computer.
  2. Log in to your Netbank with your personal access codes and choose ‘Contact us’ and then ‘Messages’. If you are not using Netbank, you can access your messages via nordea.fi/omaposti. To log in to Omaposti, you need Nordea’s access codes or the online banking codes of another Finnish bank.
  3. Attach the form you filled-out in step 1 into a new message in Omaposti. Please choose “GDPR” as the receiver and “Request for personal data” as the subject.
  4. Your personal data will be sent to you to Omaposti within one month from the date we received your request.

If you are employed by Nordea or if you have been employed read more about the process for requesting access to your employment related personal data on Nordea´s intranet or on Nordea.com/careersOpens new window.

Request data portability

You have a right to request data portability. This right applies to personal data processed only by automated means and on the basis consent or of fulfilling a contract. You will receive personal data that you have provided to us in a machine-readable format. Where secure and technically feasible the data can also be transmitted to another data controller by us.

Please follow the instruction below, when you want to request common personal data in a machine-readable format.

  1. Fill-out the form “Right to data portability” (pdf, 561 KB)Opens new window and save it on your computer.
  2. Log in to your Netbank with your personal access codes and choose ‘Contact us’ and then ‘Messages’. If you are not using Netbank, you can access your messages via nordea.fi/omaposti. To log in to Omaposti, you need Nordea’s access codes or the online banking codes of another Finnish bank.
  3. Attach the form you filled-out in step 1 into a new message in Omaposti. Please choose “GDPR” as the receiver and “Right to data portability” as the subject.
  4. Your personal data will be sent to you to Omaposti within one month from the date we received your request.

More information

We describe in our Privacy Policy how we use, collect and share personal data. You can find more information about additional personal data that Nordea collects in our Privacy Policy’s first chapter. The sixth chapter in our Privacy Policy describes more thoroughly the individual’s rights. If you have any questions, please contact Nordea Customer Service.

If you are or have been a customer in Nordea in another country, and you want to have access to your personal data in Nordea, please visit the corresponding home pages or contact our Nordea Customer Service in the respective country.

Please get familiar with our Privacy PolicyOpens new window

To develop new products and services, we anonymise card data to create statistics and analyse developments in private consumption patterns. These statistics cannot be linked to individuals or you personally. 

Read more about card transaction statistics

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