Your rights to personal data

Data protection regulation gives you rights to your personal data, among others the right to access the personal data we are keeping about you. You have also the right to receive the personal data we are keeping about you in a machine-readable format. Furthermore, you have a right to request correction or erasure of your personal data, and a right to request restriction or objection of processing your personal data.

Nordea begins to study the impact of the COVID-19 crisis on private consumption in Finland based on card transaction statistics

Tracking the volume of transactions made with Nordea’s cards will offer useful information about the effects of the COVID-19 pandemic on consumer demand in different regions and categories, such as restaurants, hotels and grocery stores. All transaction data is processed anonymously. With these statistics, we hope to help various operators in society understand the economic consequences of the crisis.

In our research into card transactions, we only use anonymous statistics on the transaction volumes and amounts in different stores  – any information about the cardholder, such as their name, address, age or gender, is not included. We do not track any individual cards or cardholders, and the card or the cardholder cannot be identified from the statistics in any circumstances. Nordea will not use the results of its research for commercial purposes. Instead, we will share the results for free in selected channels. Nordea has a legitimate interest to compile statistics on the use of its card products to investigate the effects of the COVID-19 crisis on the economy.

The benefits of such research are significant, and the research does not compromise the privacy of cardholders. However, if you wish to have your card transactions excluded from the statistical study, please fill in the attached form and send it to Nordea via the Omaposti service at nordea.fi/omaposti. Once you have logged in to Omaposti, open a new message and select “GDPR” as the topic.  You can add the filled in form to the message by clicking “Add attachment”. To log in to Omaposti, you need Nordea’s access codes or the online banking codes of another Finnish bank.

Form for objecting to the processing of personal data (pdf, 639 KB)Opens new window

Newsroom press releaseOpens new window (only in Finnish)

Request access to personal data

You have a right to access the personal data we are keeping about you. In many cases this information is already present to you in the online services we offer you. Your right to access may, however, be restricted by legislation, protection of other persons’ privacy and consideration for the Nordea Group’s business concept and business practices.

Please follow the instruction below, when you want to request access to your common personal data.

  1. Fill-out the form “Request for personal data” (pdf, 563 KB)Opens new window and save it on your computer.
  2. Log in to your Netbank with your personal access codes and choose ‘Contact us’ and then ‘Messages’. If you are not using Netbank, you can access your messages via nordea.fi/omaposti. To log in to Omaposti, you need Nordea’s access codes or the online banking codes of another Finnish bank.
  3. Attach the form you filled-out in step 1 into a new message in Omaposti. Please choose “GDPR” as the receiver and “Request for personal data” as the subject.
  4. Your personal data will be sent to you to Omaposti within one month from the date we received your request.

If you are employed by Nordea or if you have been employed read more about the process for requesting access to your employment related personal data on Nordea´s intranet or on Nordea.com/careers.

Request data portability

You have a right to request data portability. This right applies to personal data processed only by automated means and on the basis consent or of fulfilling a contract. You will receive personal data that you have provided to us in a machine-readable format. Where secure and technically feasible the data can also be transmitted to another data controller by us.

Please follow the instruction below, when you want to request common personal data in a machine-readable format.

  1. Fill-out the form “Right to data portability” (pdf, 561 KB)Opens new window and save it on your computer.
  2. Log in to your Netbank with your personal access codes and choose ‘Contact us’ and then ‘Messages’. If you are not using Netbank, you can access your messages via nordea.fi/omaposti. To log in to Omaposti, you need Nordea’s access codes or the online banking codes of another Finnish bank.
  3. Attach the form you filled-out in step 1 into a new message in Omaposti. Please choose “GDPR” as the receiver and “Right to data portability” as the subject.
  4. Your personal data will be sent to you to Omaposti within one month from the date we received your request.

More information

We describe in our Privacy Policy how we use, collect and share personal data. You can find more information about additional personal data that Nordea collects in our Privacy Policy’s first chapter. The sixth chapter in our Privacy Policy describes more thoroughly the individual’s rights. If you have any questions, please contact Nordea Customer Service.

If you are or have been a customer in Nordea in another country, and you want to have access to your personal data in Nordea, please visit the corresponding home pages or contact our Nordea Customer Service in the respective country.

Please get familiar with our Privacy Policy

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