SEPA direct debit

SEPA Direct Debit Debtor Service

Nordea’s SEPA Direct Debit Service can be used for euro-denominated payments throughout the Single Euro Payments Area (SEPA).

The SEPA Direct Debit Debtor Service consists of two services: the SEPA Core Direct Debit Debtor Service and the SEPA B2B Direct Debit Debtor Service. The services can be used for euro-denominated payments throughout the Single Euro Payments Area (SEPA).

The SEPA Core Direct Debit Debtor Service is designed for both corporate and personal customers. The SEPA B2B Direct Debit Debtor Service is available for corporate customers only.

As a debtor you need to sign a service agreement with Nordea. You can do this in Netbank (Payments/SEPA Direct Debit/Open agreement) or by calling us on 0200 70 000. For now, opening the agreement is only possible in Netbank and not in Nordea Mobile.

Your benefits:

An easy way to make recurring SEPA and currency payments in time and with the correct details.
With one euro account you can order and pay for services from both domestic and foreign companies.
Both the debtor and the recipient must comply with the same rules in all transactions.
Possibility to have payments refunded.

Cancellation and refund

You can cancel a SEPA direct debit request before the due date in Netbank or by contacting Nordea Customer Service. You must cancel the request no later than by 12.00 on the banking day preceding the due date.

You can request a refund of a payment up to eight (8) weeks from the debit date in Netbank or by contacting Nordea Customer Service. However, requesting a refund of a SEPA direct debit request does not release you from the payment obligation towards the creditor and you should contact the creditor about the payment directly.

Unauthorised debits from your account

If you suspect that a SEPA direct debit has been unjustifiably made (for example, a double payment, no mandate, incorrect amount), you have the right to request a refund within thirteen (13) months from the debit date. Please contact your cash management adviser at Nordea for further information.

Mandate

When a creditor offers you SEPA direct debit as a means of payment, you will receive a mandate to fill in. The signed mandate should be returned to the creditor.

The mandatory information required in a mandate has been specified on the European level by the European Payment CouncilOpens new window By signing the mandate, you authorise the creditor to debit your payment account. The debit account you have specified in the mandate needs to be the same account you connect to Nordea's service agreement and you need to be authorised to use the account.

The creditor cannot verify whether the account number given in the mandate is correct or whether the party that has given the mandate has the right to use the account. You must agree on any changes to the mandate directly with your creditor.

The creditor is responsible for ensuring that the mandate is up to date. If you want to revoke the mandate or change the means of payment, you must contact the creditor directly and agree on the changes.