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  • Here you can find help for personal customers.

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      Frequently asked questions

      Don’t queue in vain

      You can easily tend to many of your banking matters in mobile bank and Netbank, for example, whenever it suits you best.

      Read more about our self-service channels

      Digital advice for everybody

      We will not organise digital advising sessions for the time being due to coronavirus.

      Read more about digital advice

      Security

      Netbank and access codes allow Nordea to offer secure banking services and to protect your information according to the laws and legislation concerning information security.

      Read more

      Contact information

      Customer service 0200 70 000

      Service hours on banking days 8.00 - 18.00. The price for the call is your local network charge/mobile call charge. Identify with your access codes to speed up the service and handle your banking securely.

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      Chat

      In Netbank and mobile bank, you can log in and chat about your personal banking matters, too, without any separate identification required. For general banking matters, you can also use the chat at nordea.fi.

      Read more

      Online meeting

      Online meetings are a flexible means to do your banking anywhere – at your home, office or summer cottage. You will need a computer or iPhone, iPad or Android device, an Internet connection, a telephone and Nordea's access codes.

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      Give us feedback

      Based on your feedback, we can improve our services, develop our products and convey your thanks and suggestions for improvements to the right place.

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      Contact us  

      Call 0200 70000