Support and FAQs

Service hours on banking days 8.00 - 18.00. The price for the call is your local network charge/mobile call charge. Identify with your access codes to speed up the service and handle your banking securely.

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Online meetings are a flexible means to do your banking anywhere – at your home, office or summer cottage. You will need a computer or iPhone, iPad or Android device, an Internet connection, a telephone and Nordea's access codes.

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Local network charge/mobile call charge. You can also report the loss at the nearest Nordea branch during its business hours or to customer service 0200 70000 24/7.

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Nordea receives information on changes of address in Finland and abroad directly from the Finnish Population Register Centre, so you do not need to make a separate notification to us.

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Based on your feedback, we can improve our services, develop our products and convey your thanks and suggestions for improvements to the right place.

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We sent letters about amendments to the account terms and conditions to our personal customers in November 2018.

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Here you can find answers to most frequently asked questions about online and mobile services.

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Here you can find answers to most frequently asked questions about Nordea Customer Service.

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Here you can find answers to most frequently asked questions about contactless payment.

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Here you can find answers to most frequently asked questions about cards and payments.

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Here you can find answers to most frequently asked questions about online meeting.

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Here you can find answers to most frequently asked questions about everyday finances.

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Here you can find answers to most frequently asked questions about loans and credit.

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Here you can find answers to most frequently asked questions about the Siirto.

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Here you can find answers to most frequently asked questions about Nordea Code App.

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Here you can find answers to most frequently asked questions about Code calculator.

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Here you can find answers to most frequently asked questions about Nordea Pay.

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Here you can find answers to most frequently asked questions about savings and investments.

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Here you can find answers to most frequently asked questions about insurances.

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There is a lot to deal with when you lose someone close. That is why we at Nordea want to do everything we can to make handling the deceased person’s banking matters as smooth and flexible as possible.

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We serve our personal and corporate customers at Nordea Bank branch offices, customer service points and netbank.

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Nordea Mortgage Bank Plc is a wholly-owned Finnish subsidiary of Nordea Bank Abp. We manage the housing finance entity of Nordea’s Finnish operations.

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