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Top 5 most frequently asked questions
- The Nordea Mobile app looks different. What has changed?
We’re continuously updating our mobile banking app to ensure you’ll enjoy the best services directly on your smartphone for years to come. The changes will be rolled out step by step. These are the latest updates in the app:
- The Profile section – previously on its own tab – was moved to the top right corner of the home screen (the Overview tab), behind the profile icon. You can still easily find your documents and contact details there, as well as manage app settings, notifications and consents. For example, if you want to look at your account statements, you can either go to your account’s settings or open the documents under the Profile section.
- We introduced a new Invest tab, giving you quick access to your savings and investments. The new tab lets you manage your investments using familiar tools, track their performance and discover new investment opportunities. Getting started with investing will also be easier than ever.
Read more about Nordea Mobile updates
Logging out of Nordea Mobile
Did you know that the Nordea Mobile app will log you out automatically in 5 minutes after you stop using the app?
- Before logging you out, the app will ask whether you want to continue using it. If you answer yes, the app won’t log you out.
- The Invest tab uses an extended timeout, meaning that you won’t be logged out automatically until 30 minutes after you stop using the tab.
- You can also log yourself out of Nordea Mobile from the Profile section.
- What is a payment limit and how do I change it?
A payment limit is a new feature in Nordea Mobile and Netbank that lets you set a daily limit for payments from your accounts. It’s designed to make payments more secure and give you greater control over your money. We introduced a payment limit for all our customers on March 2, 2026.
Here's how to change your payment limit:
In Nordea Mobile:
- Log in to Nordea Mobile.
- On the Overview tab, select Payments and e-invoices and then Payment limit.
- Here you can see your payment limit and how much you have spent for the day.
- If you change your payment limit, remember to confirm the change with your Nordea ID app.
- The payment limit feature is available from app version 4.32 onwards.
In Nordea Netbank:
- Log in to Nordea Netbank.
- Select Payments and then Payment limit.
- Here you can see your payment limit and how much you have spent for the day.
- If you change your payment limit, remember to confirm the change with your Nordea ID app or device.
- What does the new Loyalty Programme mean for me?
We will update our Loyalty Programme effective from 1 May 2026. At Nordea, all customers have access to a comprehensive set of basic benefits. The more you bank with us, the more you will benefit.
Key changes to our Loyalty Programme:
- We will keep our existing customer group Premium Customers, but also introduce a new customer group called Value Customers. As our Value Customer, you’ll get more benefits and lower prices. As our Premium Customer, you’ll enjoy our very best benefits and the most competitive prices.
- Young customers will get to keep their benefits for longer. Going forward, young adults will be eligible for benefits from ages 18 to 27. Previously, our young customer benefits applied up to age 25.
- We will expand cashback rewards in our card range. With the cashback feature, you get money back when you use the credit facility of your Nordea Gold or Nordea Platinum to pay for your purchases. This feature is already available with Nordea Platinum, and it will be introduced for Nordea Gold on 1 May 2026.
You can see your customer group and the benefits you’re entitled to in the letter we sent you. It’s available digitally in the Messages section in Nordea Mobile and Netbank (under the Help tab). If you don’t bank online, you have received the letter on paper by post. These updates do not affect children under 18 and estates, so they have not received a letter.
Your customer group depends on how much you bank with us. The information in the letter about your new customer group is based on data in our systems on 30 November 2025.
- My payment was rejected. What should I do?
A rejected payment will disappear automatically after 14 to 28 days.
Common reasons for a rejected payment
- There isn’t enough money in your account.
- The payment wasn’t approved or confirmed in time.
- The recipient’s account number is incorrect or doesn’t exist.
- The recipient’s account has a restriction preventing them from receiving the money.
- The receiving bank doesn’t support instant payments.
- There was a technical delay at the receiving bank.
You may also be able to delete it yourself by following these steps:
In Nordea Mobile:
- Select Payments and e-invoices on the Overview tab. Then select Rejected.
- Open the rejected payment.
- Delete the payment.
In Nordea Netbank:
- Go to the Overview page.
- Select Rejected under Payment status.
- Click on the three dots at the end of the payment row and select Delete payment.
Sometimes a rejected payment can’t be deleted. In that case, you simply need to wait for it to disappear automatically after the set period (14–28 days). If your payment was rejected for security reasons, please contact us.
Confirming a rejected payment
If you want to confirm a payment that has already been rejected, you need to edit the payment and confirm it again. If editing the payment isn’t possible, you can copy the payment details and make a new payment with the same details.
- How do I pay my bills safely in Nordea Netbank?
For Nordea Netbank, you need an internet connection, a Nordea username, and either the Nordea ID app on your smartphone, a Nordea ID device, or a talking code calculator. All meet the latest security requirements.
- Open your internet browser and go to www.nordea.fi. Select Log in from the Menu bar. You can also access netbank by typing in your browser's address bar: nordea.fi/netbank
Select the method of logging in. You can use the Nordea ID app, Nordea ID device, or talking code calculator for authentication.
- Once logged in to the Netbank, select Payments from the menu and then New payment.
- Specify the account you wish to pay from. Proceed to fill out the payment details.
- Select Confirm. You will then be taken to the authentication page. Once the authentication has been completed, your payment will be created. For authentication, use the same device you used to log in.
Done!
You can also check out the following instructions:
