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Frequently asked questions
- Which banking matters require booking an appointment?
You can handle most of your banking easily in Nordea Netbank and Nordea Mobile. However, if you need help, you can contact us by phone, via chat and on social media without an appointment. If your matter relates to a home loan or investment negotiation, one of our advisers will book an appointment for an online meeting for you if needed.
- How do I close my Disposal account?
To close your account, please contact us via chat or call us on 0200 70 000 (local rates apply). You can identify yourself in the chat also with other banks’ online banking codes.
- How do I renew my card?
You can order a new card if your current card is damaged or if you wish to apply changes to it, by adding the Plussa feature or a picture of your choice to the card, for example. You can order a new card in the old Netbank under Cards > Card editing and renewal. The card will be delivered within two weeks from the order date to your home address located in Finland that you have provided to Nordea.
If your card is about to expire, it will be renewed automatically and you will receive a new card by post at least two weeks before your old card expires.
- My card isn’t working, what should I do?
There may be various reasons why your card isn’t working. Read more on our page If your card is not working where we have compiled the most typical situations in which your card might not be working and instructions on how to fix it.
- How do I cancel my card?
If you want to cancel your card, please contact Nordea Customer Service via chat or by phone. We recommend that all our customers have two cards. This way you are covered if one of them is damaged or lost.
- I can’t log in to Netbank. What should I do?
Open the Nordea ID app and make sure that it is available. If the Nordea ID app displays the error message “Several simultaneous identification/confirmation attempts”, close and reopen the Nordea ID app, then enter your PIN. The error should be resolved. Also check that you are using the latest version of the Nordea ID app. Then empty the cache of your browser and clear your browsing history. Try to restart your device. Wait for a moment and try to log in again. We will inform our customers of any planned service breaks in advance in Nordea Mobile and Nordea Netbank, on our website and on social media.
- How do I activate the code app?
The easiest way to find the instructions for activating the code app in various situations is by going to the Nordea Codes app page. The instructions vary depending on whether you are installing the code app for the first time ever or whether you are switching to a new device, in which case you have to activate the app again. It is easier to activate the app on a new device if you already have it installed and activated on another device. But if you don’t, no need to worry – you can reactivate the app with a new activation code.
See the instructions on the Nordea Codes app page.Opens new window
- What should I do if my Nordea ID app doesn’t work?
If the Nordea ID app displays an error message saying “The Nordea ID app has stopped” or “This service is not available, please try again later”, please do the following:
- Update the app to the latest version in your app store.
- Then turn off your device and restart it.
You can now open the Nordea ID app again and use it for identification again.
If the Nordea ID app displays the error message “Several simultaneous identification/confirmation attempts”, close and reopen the app, then enter your PIN. The error should be resolved.
- How do I open a Disposal account?
The easiest way to open a Disposal account and order a card linked to it is to do it in NetbankOpens new window. To open an account, click on the link at the bottom of the page.
If you need to open an account for your underage child, please use our online service.
- How do I check or add a phone number for verifications?
You can check or add your phone number in Nordea Mobile or the new Nordea Netbank. In Nordea Mobile, select “Profile” and edit your contact information. In Nordea Netbank, click on your name in the top right corner, select “Profile” and edit your contact information. We will have your phone number in our customer records once you have confirmed it with your Nordea ID app.
If you are unable to log in to Nordea Netbank or Nordea Mobile but want to verify your phone number, call Nordea Customer Service, tel 0200 70 000 (local rates apply), Mon–Fri 8.00–18.00.
