Frequently asked questions

We have put together this page to provide you with support, advice and guidance. Our chat service is often the quickest way to find an answer to your question.

Frequently asked questions

Frequently asked questions

Cards

Forgotten PIN code, lost card, credit card invoices and other topics related to cards.

Frequently asked questions about debit and credit cards

Accounts and payments

Opening an account, account statement, e-invoice and other topics related to accounts and payments.

Frequently asked questions about accounts and payments

Loans and consumer credit

Applying for and making changes to a loan, instalment-free period and other topics related to loans and consumer credit.

Frequently asked questions about loans and consumer credit

Savings and investments

Starting saving, investment advice and other topics related to savings and investments.

Frequently asked questions about savings and investments

Nordea ID

Activating and using the Nordea ID app, disturbances and other topics related to Nordea ID.

Frequently asked questions about the Nordea ID app

Netbank and Mobile Bank

Features of the apps, using the apps, disturbances and other topics related to Netbank and Mobile Bank.

Frequently asked questions about online and mobile services

Our Customer Service provides you with information and advice on banking matters

When you call us, it is a good idea to identify yourself with your access codes for faster service.

Read more about Customer Service

Do you need digihelp?

We help you get started with digital banking services and show you how you can bank easily and securely.

Read the advice and instructions

Security

Netbank and access codes allow Nordea to offer secure banking services and to protect your information according to the laws and legislation concerning information security.

Read more about security