Frequently asked questions

We have put together this page to provide you with support, advice and guidance. Our chat service is often the quickest way to find an answer to your question.

Frequently asked questions

Frequently asked questions

Online and mobile services

Here you can find answers to most frequently asked questions about online and mobile services.

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Cards and payments

Here you can find answers to most frequently asked questions about cards and payments.

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Loans and credit

Here you can find answers to most frequently asked questions about loans and credit.

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Savings and investments

Here you can find answers to most frequently asked questions about savings and investments.

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Accounts and transfers

Here you can find answers to most frequently asked questions about accounts and transfers.

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Death estates

Here you can find answers to most frequently asked questions about death estate's banking matters.

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Our Customer Service provides you with information and advice on banking matters

When you call us, it is a good idea to identify yourself with your access codes for faster service.

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Security

Netbank and access codes allow Nordea to offer secure banking services and to protect your information according to the laws and legislation concerning information security.

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Give us feedback

Based on your feedback, we can improve our services, develop our products and convey your thanks and suggestions for improvements to the right place.

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Solutions for your everyday banking

We offer you solutions that provide you with flexibility and security for your everyday banking. Learn how you can apply for a payment holiday on your housing loan and add flexibility to your monthly repayments or how an insurance policy can help secure your finances. Most of these changes can be made and applications submitted directly in Nordea Mobile or Netbank.