Support and FAQs

Need any help?
Check if you can find an answer to your question or contact Nordea Customer Service.

Contact information

Customer service 0200 70 000

Service hours on banking days 8.00 - 18.00. The price for the call is your local network charge/mobile call charge. Identify with your access codes to speed up the service and handle your banking securely.

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Online meeting

Online meetings are a flexible means to do your banking anywhere – at your home, office or summer cottage. You will need a computer or iPhone, iPad or Android device, an Internet connection, a telephone and Nordea's access codes.

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If you lose your card 020 333

Local network charge/mobile call charge. You can also report the loss at the nearest Nordea branch during its business hours or to customer service 0200 70000 24/7.

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Change of address

Nordea receives information on changes of address in Finland and abroad directly from the Finnish Population Register Centre, so you do not need to make a separate notification to us.

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Give us feedback

Based on your feedback, we can improve our services, develop our products and convey your thanks and suggestions for improvements to the right place.

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Frequently asked questions

Online and mobile services Opens new window

Here you can find answers to most frequently asked questions about online and mobile services.

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Nordea Customer Service Opens new window

Here you can find answers to most frequently asked questions about Nordea Customer Service.

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Contactless payment Opens new window

Here you can find answers to most frequently asked questions about contactless payment.

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Cards and payments Opens new window

Here you can find answers to most frequently asked questions about cards and payments.

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Online meeting Opens new window

Here you can find answers to most frequently asked questions about online meeting.

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Everyday finances Opens new window

Here you can find answers to most frequently asked questions about everyday finances.

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Loans and credit Opens new window

Here you can find answers to most frequently asked questions about loans and credit.

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Siirto Opens new window

Here you can find answers to most frequently asked questions about the Siirto.

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Nordea Code App Opens new window

Here you can find answers to most frequently asked questions about Nordea Code App.

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Nordea Pay Opens new window

Here you can find answers to most frequently asked questions about Nordea Pay.

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Savings and investments Opens new window

Here you can find answers to most frequently asked questions about savings and investments.

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Insurances Opens new window

Here you can find answers to most frequently asked questions about insurances.

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Death in the family

There is a lot to deal with when you lose someone close. That is why we at Nordea want to do everything we can to make handling the deceased person’s banking matters as smooth and flexible as possible.

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Customer letters

We will send letters about current topics to our personal and corporate customers in May 2018.

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Subsidiaries

Nordea Funds Ltd

Nordea Funds Ltd is part of the Nordea Group, the largest financial services group in the Nordic countries and the Baltic Sea region.

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Nordea Life Assurance

We serve our personal and corporate customers at Nordea Bank branch offices, customer service points and netbank.

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Nordea Mortgage Bank Plc

Nordea Mortgage Bank Plc is a wholly-owned Finnish subsidiary of Nordea Bank AB (publ). We manage the housing finance entity of Nordea’s Finnish operations.

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