Frequently asked questions
- Which banking matters require booking an appointment?
You can handle most of your banking easily in Nordea Netbank and Nordea Mobile. However, if you need help, you can contact us by phone, via chat and on social media without an appointment. If your matter relates to a home loan or investment negotiation, one of our advisers will book an appointment for an online meeting for you if needed.
- How can I terminate my Disposal account?
You can terminate your account by contacting Nordea Customer Service either via chat, a Netbank message or by calling, tel 0200 70 000 (local rates apply). You can log in to chat with other banks’ online banking codes, too.
- How can I order a new card to replace a broken one?
You can order a new card in Netbank. Renewal orders are subject to a fee set in our tariff.
- My card isn’t working, what should I do?
There may be various reasons for why your card isn’t working. Read more on our page “When your card is not working”Opens new window where we have compiled the most typical situations in which your card might not be working and instructions on how to fix it.
- How do I terminate and cancel my card?
If you want to terminate and cancel your card, please contact Nordea Customer Service via chat or by phone, tel 0200 70 000. Service in English is available Mon–Fri 8.00–18.00. We recommend that all our customers have at least two cards. This way you are covered if you break or lose one of your cards. Check if your Mobile Plus or Basic packageOpens new window includes two cards free of charge.
- I can’t log in to Nordea Netbank. What should I do?
Open the Nordea Codes app and make sure that it is available. If the code app displays the error message “Several simultaneous identification/confirmation attempts”, close and reopen the code app, then enter your PIN. The error should be resolved. Also check that you are using the latest version of the app.
Then empty the cache and page history of your browser. Try to restart your device.
Wait for a moment and try to log in again. We will inform our customers of any planned service breaks in advance in Nordea Mobile and Nordea Netbank, on our website and on social media.
- How do I activate the code app?
The easiest way to find the instructions for activating the code app in various situations is by going to the Nordea Codes app page. The instructions vary depending on whether you are installing the code app for the first time ever or whether you are switching to a new device, in which case you have to activate the app again. It is easier to activate the app on a new device if you already have it installed and activated on another device. But if you don’t, no need to worry – you can reactivate the app with a new activation code.
See the instructions on the Nordea Codes app page.Opens new window
- What should I do if my code app doesn’t work?
If the code app displays an error message saying “The code app has stopped” or “This service is not available, please try again later”, please do the following:
- Update the app on your device to the latest version in your app store.
- Shut down your device and then restart it.
- Now you can open the code app again and use it to log in.
If the code app displays the error message “Several simultaneous identification/confirmation attempts”, close and reopen the code app, then enter your PIN. The error should be resolved.
- How do I open an Disposal account?
The easiest way to open an account and order a card linked to it is to do it in Netbank.
The most convenient way to open an account for an underage child is to go the ‘Open banking services for your child online’ service.