Frequently asked questions

Top 5 most frequently asked questions

Why haven't I received my tax refund in my account?

Tax refunds will be paid on 3 July, 4 August, 3 September, 3 October, 3 November or 3 December. You can see the date of your tax refund on your tax decision.

The tax refunds are paid into your bank account if the Tax Administration knows your valid account number. If you can’t see the refund on your account, we recommend checking your account again later, as the payments are made on that day and it may take a while for them to come through. Your tax refund payment date may have also been postponed if you supplemented your tax declaration after the initial decision, for example.

Read more about tax refunds on the vero.fi websiteOpens new window

If you haven’t provided your account number to the Tax Administration, you will receive a money order for your tax refund. Tax refunds paid through money orders also have different payment dates. Once you have received a notification of a money order, you can cash your tax refund using several alternative means. 

Read the instructions about cashing money orders and the fees for the various alternatives

How do I switch from a paper invoice to an e-invoice?

You can make an e-invoice agreement in Nordea Mobile or Netbank under ‘Payments and e-invoices’. When you’re subscribing to an e-invoice, the invoicer often requests an identification detail, such as a reference or customer number. You can usually find this identification detail on your paper invoice. Read more about e-invoices

My card isn’t working, what should I do?

Your card may stop working for many different reasons, but the problem can often be fixed by editing your debit or credit card settings.

Read more about the most typical card problems and how to fix them.

Read our tips for fixing card problems

How do I activate the Nordea ID app?

After you have installed the Nordea ID app on your mobile device, you can activate it directly in the app.

1. Open the Nordea ID app.
2. Name your profile and select your country, language and customer type.
3. Select the relevant activation method and verify your identity.
4. Order the 10-digit activation code as a text message and enter the code into the app.
5. The last thing you need to do is choose a 4 to 8 digit PIN, which you will use to log in to the Nordea ID app.

Your Nordea ID app is now ready to use!

Read more about the different options to activate the Nordea ID app

The use of the white code calculator is ending – what do I do?

The white code calculator will be retired on 15 September 2025. From then on, you will need either the Nordea ID app or the black Nordea ID device. After 30 March 2025, you will not be able to log in to Nordea Mobile with the white code calculator.

The Nordea ID app is an app that you install on your mobile phone or tablet. With this app, you can log in to Nordea Mobile and Netbank, confirm online payments and access other public online services, such as MyTax and MyKanta. Read more about the Nordea ID app

The Nordea ID device is for you if you are unable to use the Nordea ID app on a mobile device. With this device, you can log in to Nordea Netbank, confirm online payments and access other public online services. You can see on the screen of the device where you are logging in to and what you’re asked to confirm. Read more about the Nordea ID device

You can order a Nordea ID device by calling us.

You can bring your white code calculator to a designated collection point for waste electrical and electronic equipment free of charge.