Activating the Nordea ID app

Frequently asked questions and troubleshooting

What should I do if my Nordea ID app doesn’t work?

If the Nordea ID app displays an error message saying “The Nordea ID app has stopped” or “This service is not available, please try again later”, please do the following: 

1. Update the app to the latest version in your app store.
   
2. Restart your device.
   

You can now open the Nordea ID app again and use it for identification. 

If the Nordea ID app displays the error message “Several simultaneous identification/confirmation attempts”,

1. close and reopen the app.
2. Enter the correct PIN and the error should be resolved. 

How do I unlock the Nordea ID app?

If your app has been locked, you won’t be able to unlock it yourself. It will be unlocked automatically after 24 hours. For security reasons, the app is locked after too many unsuccessful identification attempts. 

Can I download the Nordea ID app to a device used by another person?

You can add your own user profile to a Nordea ID app installed on another person’s device. See the instructions on how to activate the app in a new device using your existing device. 

If a device has more than one user profile, biometric means of identification can only be used by the owner of the device. The fingerprint and face recognition features are disabled for secondary user profiles – they must be accessed with the user’s PIN. 

In other words, it is safe to use the Nordea ID app on another person’s device because secondary user profiles can only be accessed with the users’ personal PIN.  

So, for instance, if Nordea ID has been installed on a tablet used by your entire family, we recommend adding a personal PIN to every user’s profile. 

 

What should I do if my mobile device is lost or damaged and I can no longer use the Nordea ID app?

If you lose a phone or tablet with an activated Nordea ID app and you suspect it might have fallen into the wrong hands, please contact our Customer Service without delay.

If your mobile device is broken and you would like to activate the Nordea ID app on a new phone or tablet, you can activate it the same way as before. See: “How do I activate the Nordea ID app on a new phone or tablet?”

Please note that we recommend that you download and activate the app on more than one device, for example on another phone or tablet. You can add more than one user profile to your app. This way you can ensure that you’ll be able to log in to and verify your identity in various services even if your primary device is lost or broken.

How do I order the activation code?

You can order the activation code and temporary PIN in the Nordea ID app: Open the app and begin the setup process. Select “Activation code” as the authentication method and then select “I would like to order the activation code and temporary PIN”.  

You can also order the activation code and temporary PIN by calling Nordea Customer Service, tel. 0200 70 000Opens new window (local rates apply). Select “Nordea ID app” as the reason for your call and follow the instructions.

I’m a corporate customer. How do I activate the Nordea ID app?

You can find instructions for activating the Nordea ID app here.