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How to activate the Nordea ID app
- How do I activate the Nordea ID app on a new phone or tablet?
If you have activated the Nordea ID app on your previous device, you can use it to activate the Nordea ID app on your new device. Find the Nordea ID app in your app store and install it on your new device. Make sure both your new and previous devices are connected to the internet. Open Nordea ID on your new mobile device, tap “Let’s start” and follow the instructions. Select “Activate on this device” as the authentication method. In the app on your other device, select “Activate in another device”. Follow the instructions in the app and activate Nordea ID using the QR code. You can a watch a video containing more detailed instructions below on this page.
Alternatively, you can use your online banking codes from another Finnish bank or your mobile ID to activate Nordea ID. To do this, install the app on your new device and begin the set up process. Select “Other bank’s credentials” as the authentication method and follow the instructions in the app.
- I have the activation code and the temporary PIN. How do I activate the Nordea ID app?
Start the activation by downloading the Nordea ID app from your phone’s or tablet’s app store.
Open the Nordea ID app and tap “Let’s start”. Enter a user name in the app. You can use your first name, for example. Follow the steps in the app. Select “Nordea Suomi” as the country, then your preferred language and “Nordea personal banking customer” as your customer type. Next, select the authentication method “Activation code” and “Yes. I have both the activation code and the temporary PIN”. Enter the 10-digit activation code and the temporary PIN in the app. Finally, create a personal PIN which only you know. The app is now ready for use.
- How do I activate the Nordea ID app if I only have a credit card with Nordea?
If you only have a credit card with us, you’ll need online banking codes from another Finnish bank or a mobile ID to activate the Nordea ID app. Find the app in your app store and install it. Open the app on your device and begin the set up process. First select “Nordea Suomi” and the language of your choice. Then select “I only have a credit card through Nordea” and follow the instructions in the app.
- How do I activate the Nordea ID app if I can’t verify my identity?
If you have no means of verifying your identity, you can order an activation code and temporary PIN from us to set up the Nordea ID app. You’ll receive the activation code in a text message and the temporary PIN by post in 3–5 weekdays. You’ll need both to activate the app. You can order the activation code and temporary PIN in two ways.
1) Order in the app: Open the app and begin the set up process. Select “Activation code” as the authentication method and then select “I would like to order the activation code and temporary PIN”.
2) Order by phone: Call Nordea Customer Service, tel 0200 70 000Opens new window (local rates apply), select “the Nordea ID app” as the reason for your call and follow the instructions.
- I’m a corporate customer. How do I activate the Nordea ID app?
You can find instructions for activating the Nordea ID app here.
- How do I order the activation code?
You can order the activation code and temporary PIN in the Nordea ID app: Open the app and begin the set up process. Select “Activation code” as the authentication method and then select “I would like to order the activation code and temporary PIN”. You can also order the activation code and temporary PIN by calling Nordea Customer Service, tel 0200 70 000Opens new window (local rates apply). Select “Nordea ID app” as the reason for your call and follow the instructions.
