You can call us easily and securely from Nordea Mobile, as there you have already been authenticated.
Our Customer Service is open Mon-Fri 8.00–18.00 in English and in Finnish and Saturdays 10.00–16.00 in Finnish (daily banking services only).
Log in to Nordea Mobile with your device.
Tap “Help” to call us.
Select the topic, and one of our advisers will answer your call.
You can also call Nordea Customer Service, tel 0200 70 000 (local rates apply*). Authenticate yourself at the beginning of the call to get through quicker. No separate service fee is charged for the call.
Calls from abroad tel +358 200 70 000 (international call charge).
*) Local network charge/mobile call charge
We provide our older customers with assistance in a specific phone line. To access this line, call 0200 3000 for service in Finnish, Mon–Fri 8.00–20.00, and dial 0 (local rates apply*).
*local network charge/mobile call charge
If you need support in using our digital services, please read our digital support pages.
You can find support for senior citizens’ banking here.
If you use sign language, you can use the Chabla service to help you call us. It is available in Finnish Mon–Fri 8.00–16.00.
Chabla is an interpretation app developed for sign language users. It allows you to add a sign language interpreter to a video call with the press of a button without having to book them in advance. You can also use Chabla when you join an online meeting with us.
Download the Chabla app to your mobile device:
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