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The quickest way to call us
You can call us easily and securely from Nordea Mobile, as there you have already been authenticated. Nordea assists you over the phone in English Mon–Fri 8.00-18.00.
How to call Nordea
Welcome to Nordea!
Please note
Nordea Customer Service will be closed on Sundays in the summer months between 11 June and 6 August 2023.
How to call us via Nordea Mobile
1. Log in to Nordea Mobile
Log in to Nordea Mobile with your device.
2. Call us
Tap “Help” to call us.
3. Select the topic
Select the topic, and one of our advisers will answer your call.
Mitä asiasi koskee?
Calling without Nordea Mobile
You can also call Nordea Customer Service, tel 0200 70 000Opens new window (local rates apply*). Authenticate yourself at the beginning of the call to get through quicker. No separate service fee is charged for the call.
- First, key in your user ID on your phone and press # (the hash key).
- Listen to the instructions and authenticate yourself either with the Nordea Codes app on your phone or with a separate code calculator.
- If you don’t have access codes, just key in # (the hash key).
Calls from abroad tel +358 200 70 000 (international call charge).
*) Local network charge/mobile call charge
Services for senior citizens
We provide our older customers with assistance in a specific phone line. To access this line, call 0200 3000 for service in Finnish, Mon–Fri 8.00–20.00, and dial 0 (local rates apply*).
*local network charge/mobile call charge
If you need support in using our digital services, please read our digital support pages.
You can find support for senior citizens’ banking here.
Phone service also in sign language
If you use sign language, you can use the Chabla service to help you call us. It is available in Finnish Mon–Fri 8.00–16.00.
Chabla is an interpretation app developed for sign language users. It allows you to add a sign language interpreter to a video call with the press of a button without having to book them in advance. You can also use Chabla when you join an online meeting with us.
Read more about ChablaOpens new window
Read the terms of useOpens new window
Download the Chabla app to your mobile device:
