How to call Nordea | Nordea

The quickest way to call us

You can call us easily and securely from Nordea Mobile, as there you have already been authenticated.

Our Customer Service is open Mon-Fri 8.00–18.00 in English and 8.00–20.00 in Finnish and Sat-Sun 10.00–16.00 in Finnish (daily banking services only).

Special opening hours

Woman wearing headset.

See the special opening hours of our Customer Service

How to call us via Nordea Mobile

1. Log in to Nordea Mobile
Log in to Nordea Mobile with your device.
2. Call us
Tap “Help” to call us.
3. Select the topic
Select the topic, and one of our advisers will answer your call.

Calling without Nordea Mobile

You can also call Nordea Customer Service, tel 0200 70 000Opens new window (local rates apply*). Authenticate yourself at the beginning of the call to get through quicker. No separate service fee is charged for the call.

First, key in your user ID on your phone and press # (the hash key).
Listen to the instructions and authenticate yourself either with the Nordea Codes app on your phone or with a separate code calculator.
If you don’t have access codes, just key in # (the hash key).

Calls from abroad tel +358 200 70 000 (international call charge).

*) Local network charge/mobile call charge

Services for senior citizens

We provide our older customers with assistance in a specific phone line. To access this line, call 0200 3000Opens new window for service in Finnish, Mon–Fri 8.00–20.00, and dial 0 (local rates apply*).

*local network charge/mobile call charge

If you need support in using our digital services, please read our digital support pages.

You can find support for senior citizens’ banking here.

You can find support for senior citizens' banking here.

Phone service also in sign language

If you use sign language, you can use the Chabla service to help you call us. It is available in Finnish Mon–Fri 8.00–16.00.

Chabla is an interpretation app developed for sign language users. It allows you to add a sign language interpreter to a video call with the press of a button without having to book them in advance. You can also use Chabla when you join an online meeting with us.

Read more about ChablaOpens new window

Read the terms of useOpens new window

Download the Chabla app to your mobile device:

Chabla for iPhone and iPadOpens new window

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Other contact information

Nordea Finance Finland serves you in matters related to car finance, Joustorahoitus, e-Credit, Tuohi Mastercard, Stockmann Mastercard and Finnair Plus Mastercard.

See contact information

We serve you in matters related to insurances (service in Finnish). Opening hours: Mon–Thu 8.30–16.30 and Fri 10.00–16.30, tel. 0200 22320 (local rates apply). You can also manage matters related to your personal insurance and unit-linked insurance online.

Log in to the insurance service

Here you can find corporate customers’ service channels, including contact information and opening hours.

Read more