Netbank

How to update and verify your contact details

It’s important that you keep your contact details up to date so that we can contact you if needed. You can easily update your phone number and email address in Nordea Mobile or Netbank. We will also ask you to verify your phone number and email address for security reasons.

Please note that you may include only one phone number and email address in your contact details.

How to verify your phone number

1. Log in to Nordea Mobile or Netbank. In Nordea Mobile, you will find your contact details in Profile. In Netbank, click on your own name in the top right corner then select Profile from the menu.
2. You will see your phone number under ‘My contact information’. If you haven’t yet confirmed your phone number, you will see a red box next to it that says your phone number is unverified.
3. Select ‘Verify phone number’.
4. Enter a new phone number or verify the phone number you see on the screen by selecting ‘Verify phone number’.
5. Your Nordea ID app will open. Enter your PIN in the app and confirm that you want to edit your contact details.
6. You will then receive a 6-digit code to the phone number you are verifying. Enter this 6-digit code into your Nordea Mobile app and select ‘Confirm’.
7. You will receive a confirmation message to the phone number you just verified.

How to verify your email address

1. Log in to Nordea Mobile or Netbank. You can find your contact details in Profile in Nordea Mobile and under your own name in Netbank.
2. You will see your email address under ‘My contact information’. If you haven’t yet confirmed your email address, you will see a red box next to it that says ‘Unverified’.
3. Select ‘Verify email address’.
4. Enter a new email address or verify the email address you see on the screen by selecting ‘Verify email address’.
5. Your Nordea ID app will open. Enter your PIN in the app and confirm that you want to edit your contact details.
6. You will then receive a 6-digit code to the email address you are verifying. Enter this 6-digit code into your Nordea Mobile app and select ‘Confirm’.
7. You will receive a confirmation email to the email address you just verified.

Note:

• We will never send you emails or text messages where we ask for your contact details or that contain a link to log in to Nordea Netbank. You should always log in to Nordea Netbank through nordea.fi, or alternatively use the Nordea Mobile app. Only update your contact details in Nordea Mobile or Netbank – never via links.
• The verification of contact details is available in the Nordea Mobile app from version 4.26 onwards. You can also update and verify your contact details when you add your card to Click to Pay in Nordea Mobile. Read more about Click to Pay.
• If you have trouble verifying your contact details, please try again later. Your banking services will work as usual even if you don’t verify your contact details right away.
• If your phone number or email address changes, you can always update your contact information in Nordea Mobile or Netbank.

How to log in to Nordea Netbank

1. Open your browser and type https://www.nordea.fi in the address bar.
2. Select the Log button in the page.
3. Select the Log in to Nordea Netbank button. You are now on the Nordea Netbank login page.
4. Choose the Log in button.
5. Select the relevant identification method and follow the instructions.

• Nordea ID app
• Nordea ID device (black)
• Code calculator (white)

How to pay a bill in Nordea Netbank

1. Once you have logged in to Nordea Netbank, select Payments from the top menu and then New payment.
2. Specify the account you wish to pay from. 
3. Proceed to fill out the payment details.
4. Select Confirm.
5. You will be taken to the confirmation page where you will need to confirm the payment before it is transmitted to the recipient.

How to transfer money between your accounts

1. Once you have logged in to Nordea Netbank, select Payments from the top menu and then Own transfer.
2. Select the accounts from and to which you want to transfer money. 
3. Enter the amount and the date. You can also add a message.
4. Click Transfer to create the payment between your accounts.

What is a login identifier?

The login identifier is a 4-digit sequence that allows you to verify that the login request you get in your Nordea ID app is genuine. 

Our personal customers will see the login identifier when they use their Nordea ID app to access Nordea Netbank. Our corporate customers will see the login identifier when they log in to Nordea Business or Corporate Netbank. The login identifier is gradually being added to other services provided by third parties. 

You don’t need to enter the login identifier anywhere. You simply need to check that you see the same 4-character identifier on your Nordea ID app as the one shown on the login page of the online banking service or third-party service you are logging in to. 

If the login identifiers don’t match, don’t confirm the login request in your Nordea ID app. 

Functional requirements

To use Nordea Netbank, you need a web browser, such as Chrome, Firefox, Edge or Safari.

For security reasons, older versions of Internet Explorer are no longer supported. If you are using Internet Explorer, we kindly ask you to update it to the latest version or to switch to another browser. We recommend you use the latest version of the operating system available for your device and the latest version of either Google Chrome, Firefox, Microsoft Edge or Safari.

Browser and operating system 

A browser is software that allows you to access web pages. Nordea Netbank is compatible with the following operating systems and browsers: 

Windows 11

Browser

Latest version of Firefox

Latest version of Google Chrome

Latest version of Microsoft Edge

Apple macOS 13 or iOS 15 or newer

Browser

Safari

Latest version of Firefox

Latest version of Google Chrome

Android 10 or newer

Browser

Latest version of Firefox

Latest version of Google Chrome

Latest version of Linux Ubuntu

Browser

Latest version of Firefox

Pop-up windows

To use some of our online banking services, such as allowing online payments with your card and accessing market information, you must allow pop-ups. Go to the following settings to allow pop-ups on the browsers supported by Nordea Netbank:

Google Chrome

1. Navigate to Google Chrome’s settings
2. Select Privacy and security
3. Under Site settings, select Pop-ups and redirects
4. Here you can allow pop-ups

Microsoft Edge

1. Navigate to Microsoft Edge’s settings
2. Select Cookies and site permissions
3. Under All permissions, select Pop-ups and redirects

Here you can allow pop-ups on all websites or on specific websites.

Latest version of Mozilla Firefox

1. Select the menu button and then Settings
2. Under Privacy & Security, select Permissions
3. Uncheck the box next to Block pop-up windows

Safari

1. Choose Safari and then Settings
2. Select the Websites tab
3. In the pop-up menu for the website, choose Allow
4. Close the window

If you have problems accessing Nordea’s digital services

• Update your anti-virus software and web browser to the latest versions
  
• Make sure that your anti-virus software and web browser allow access to Nordea’s websites

What is a cache?

A web browser cache is a collection of temporary files downloaded from websites, including Nordea Netbank. If you are using a computer that other people have access to (for example, at work or in a library), you should always clear the browser cache after doing your online banking.

Nordea Netbank uses the SSL protocol for encryption. You can adjust your browser settings so that the encrypted pages of Nordea Netbank will not be downloaded to the browser cache or onto the hard drive.

You can clear the cache in your browser settings. This will clear all other websites you have looked up as well.

You should always clear the cache if you have used a public computer to access Nordea Netbank. If your computer is not used by anyone else but you, you don’t need to clear the cache.