The new Netbank will give you access to the same services as the old one, with more on the way. However, we haven’t incorporated all of our services into the new Netbank yet, but you can access the old Netbank from the Overview page by clicking on Other services, or directly from the new Netbank’s login page.
Frequently used services
You will see both your personal and your company’s accounts in Netbank. You can change the view from your personal accounts to your corporate accounts by clicking your name in the top right corner of the page. This will display all the agreements to which you have access.
Account statement
You can view your account statements by going to the Finances tab, then Accounts & transactions. Select an account from the list. Once the Transactions & details page is shown, you will find the link to the account statement under the dropdown menu containing the account name.
You can export your account transactions to Microsoft Excel, for example. The download button (“CSV”) is located beside the Print button on the Transactions & details page of the account you selected.
You can give your account a nickname by selecting the Finances tab, then Accounts & transactions. Select the account you want to rename, and on the Transactions & details page, click on Show account details. This will display the details of your account, where you can give it a nickname by clicking Edit next to its present name. Click Save to confirm the new name.
You cannot customise the Accounts menu, as it shows all the accounts which you are authorised to use.
Online meeting
You can join an online meeting by clicking on Help at the bottom of the page. You can attach files to the messages you send to our advisers by clicking on Add attachment on the New message screen. You can sign agreements by going to the Help tab and clicking on Agreements and documents.
If you have any questions about your banking, you will get the fastest response from our advisers through the chat.
Recipient list
The recipient lists are the same in the new Netbank and Nordea Mobile, and any changes made to the lists are updated in both of them.
The recipient list in your old Netbank will be transferred to the new Netbank and Nordea Mobile when you log in to either of them for the first time. If you add new recipients in the old Netbank after this, they will not be transferred to the new Netbank or Nordea Mobile.
We will automatically log you out of the new and old Netbank if you haven’t used either in 5 minutes.
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