Technical information
In order to use Netbank, you need an internet browser, eg Chrome, Firefox, Edge or Safari.
For security reasons, older versions of Internet Explorer are no longer supported. Therefore we ask you to update to the latest version or to switch to another browser. We recommend that you update the latest operating system on your device or use the latest version of Google Chrome, Firefox, Microsoft Edge or Safari when using our online services.
Browser and operating system
Your browser is the program which is used to show the homepages. Netbank is compatible with the following operating systems and browsers:
Windows 8, Windows 10Browser |
Firefox latest version |
Google Chrome latest version |
Microsoft Edge latest version |
Apple macOS 11 and iOS 12 or laterBrowser |
Safari |
Firefox latest version |
Google Chrome latest version |
Linux Ubuntu latest versionBrowser |
Firefox latest version |
Pop-up windows
To use some Netbank services, such as linking your card to an online account and accessing market information, you must allow the use of pop-up windows. Use the following procedure to enable pop-up windows in the browsers supported by Netbank:
Google Chrome
- Settings > Advanced > Privacy and security > Site settings > Pop ups.
Microsoft Edge
- Settings > Privacy and Security > Block pop ups.
- If you want to enable pop-up windows only on specific sites, select Advanced > manage permissions.
Mozilla Firefox
- On the toolbar, select Tools -> Settings
- Select the Content tab
- Disable "Block pop-up windows" while you are browsing the web
Safari
- Open the Safari menu and click on Preferences/Settings
- Click on the Security tab
- Disable the pop-up blocker at Web Content / Block pop-up windows
- Close the window
If you have problems accessing Nordea's digital services
- update official antivirus & private browsing solution to the latest version
- make sure that Nordea's websites are allowed in antivirus & private browsing solution ("whitelisted")
What is cache?
Browser programs use cache memory where the pages used during the connection are stored. Netbank pages can also be stored in the cache. If you are using a shared computer (at work or at a library, for example), clear the cache after using Netbank.
Netbank pages are encrypted using SSL encryption. You can change the browser settings so that the encrypted pages of Netbank are not stored in the browser's cache or in the hard drive.
You can clear the cache in the browser settings at Tools -> Internet options.
Clearing the cache will remove all other pages you have looked up as well.
Clear the cache every time you have used Netbank on a shared computer. If you are the only user of the PC, you do not need to clear the cache.