Our tips for safer banking

1. Take a moment to stop and think when online 

Our busy schedules can sometimes prevent us from detecting a scam before it’s too late. When in a hurry, you might accidentally click a link informing you about a package delivery, late invoice or blocked payment card. 

Scammers often try to create a sense of urgency and a pressure to act using phrases like “if you don’t act now, your account will be blocked”. 

As with many other things, take a moment to stop and think before doing anything online. If there’s any reason for suspicion, think whether the link is genuine or whether something looks too good to be true. 

2. Scammers can pretend to be anyone 

A scammer can pretend to be a soldier in a crisis zone in what is called a love scam, or they can say they’re a representative of an investment firm when trying to pull off an investment scam. In recent years, there has been an increasing number of scams where the scammer pretends to be an acquaintance of the victim. In such cases, the scammers use various instant messaging apps to get in touch with the victim, claiming to be their relative, family member or friend and saying they are participating in a competition or lottery or asking for help with paying bills. 

Remember that you should never give your online banking codes or payment card details to anyone else, not even your friends or relatives. If a family member sends you a message from a new phone number asking you to pay a bill, check that it’s really them by calling their old number. 

3. Careful with search engines 

Search engines are a great tool for surfing the web, which is why they’re also used by scammers. When accessing any services that require you to log in using your online banking codes, type the entire website address in your browser’s address field or add it to your favourites or bookmarks. Always search for service providers’ contact information on their own websites. 

Avoid browsing through a search engine to access websites where you are asked to log in with your online banking codes. Search results may sometimes include phishing websites that could steal your login data. 

4. Be alert when confirming payments in your Nordea ID app 

If you are confirming a transaction with the Nordea ID app, check that the details shown in the app match the transaction. Check that the amount, recipient and date of the transaction are correct. Encourage your family and friends to always check the transaction details in the Nordea ID app before confirming payments. 

If you get a confirmation request in the app that you don’t recognise, please contact us immediately.

5. Be critical about offers 

Scammers often make their victims offers that sound almost too good to be true. It could be a wonderful investment opportunity, a cheap loan or tickets to a sold-out event. The purpose of such offers is to trick the victim into investing into a fake scheme or buying products that they never receive. 
If you come across an offer online that seems too good to be true, stop to think. If necessary, ask a friend or family member for their opinion. If something seems too good to be true, it usually is. 

6. Discuss online security with your family and friends 

It’s important to be aware of various scams to be able to prevent them. The more familiar you are with scammers’ methods, the better you can protect yourself. 
Talk with your family and friends about staying safe online. If they tell you they’ve been contacted by someone they don’t know asking them for money or they received unbelievable offers on the internet, ask them to tell you more. Make sure that they know what to do if they fall victim to fraud.

7. Don’t struggle with online security alone 

You can get help with safely navigating online services, including banking. You can also find support for staying safe online on our website. 

Read how you can do your daily banking in an easy and secure way.

Nobody chooses to get scammed. If you have fallen victim to fraud, you don’t have to deal with it alone. Talk to your family and friends about what happened. You can also get help from Victim Support Finland (RIKU), for example. 

Situations in which Nordea may contact you 

For security reasons, we don’t usually email or call you. In rare occasions, we may contact you by phone or email if you have first reached out to us about your banking.

You may also get marketing emails from us if you have given us your consent to receive them. You can change your settings any time in Nordea Mobile or Netbank under “Consents”.

How to spot a scam email or text

  • We will never ask you for confidential information, such as credit card details, account numbers, online banking credentials or passwords, and you should never give this information to us.
  • We will never send links to software or apps that you should install on your computer or mobile device.

If someone asks you for this information in a survey, the sender is not Nordea or one of our trusted partners.

Did you get an invitation to participate in our customer survey. You can read more about our customer surveys here.

Have you been scammed?

Follow these instructions if you suspect you have been scammed or if your personal data has fallen into the wrong hands.

Read the instructions

Different types of scams

The best way to protect yourself from scams is to know how to spot them. Stay one step ahead of fraudsters by learning about the various types of scams that are out there.

Learn about common scams


Read how you can protect yourself from scams and what to do if you think you have been scammed.

Go to the start page of the security