Bereavement help and advice
We are sorry for you loss and want to do what we can to help you manage the estate’s banking. Losing someone close to you can be a very distressing time and it may be difficult to focus on practical matters, such as organising the funeral, preparing for the estate inventory and taking care of the banking arrangements. On the timeline below, we have put together advice and guidance on how to best deal with an estate’s banking. The advice and guidance is shown in chronological order to help you to schedule when to do what.
Notifying us after a bereavement
We will be notified of the death of your loved one through the Population Information System unless they lived abroad. If this is the case for your loved one, please let us know about their death by calling our Customer Service.
We will send the deceased’s balance statement to their home address.
Once we have been informed of your loved one’s death, we will send a balance statement of their accounts, loans and other assets with Nordea to the their last known home address within two weeks. You can agree on forwarding the mail of the deceased with Posti so that the mail will be delivered to the address you choose.
Please note that the surviving spouse also needs to order a balance statement of their accounts from our Customer Service for the estate inventory.
Delivery of the life certificate of a deceased person
The certificate includes information on the deceased person, such as their personal identity number, family relationships and place of birth. The life certificate is used to prove that you are a party to the estate (an heir, a beneficiary or a surviving spouse).
You can order the life certificate from the local parish if the deceased or the person for whom the certificate is needed was a member of an Evangelical Lutheran parish or Orthodox parish. Otherwise, the certificate must be ordered from the Digital and Population Data Services Agency.
The easiest way to deliver the certificate to Nordea is electronically via Nordea Mobile, Netbank or to use our digital mailbox service at nordea.fi/omaposti. Select “Estate documents” as the topic of the new message.
After you have delivered the life certificate of the deceased to us, you can manage the deceased’s banking and receive banking information for the period following death before the estate inventory is completed. The life certificate is also needed for the estate inventory.
Please note that you can pay invoices generated prior to the deceased person’s death from the estate’s account without having to provide the life certificate of the deceased.