Bereavement help and advice

Notifying us after a bereavement

We will be notified of the death of your loved one through the Population Information System unless they lived abroad. If this is the case for your loved one, please let us know about their death by calling our Customer Service.

We will send the deceased’s balance statement to their home address.

Once we have been informed of your loved one’s death, we will send a balance statement of their accounts, loans and other assets with Nordea to the their last known home address within two weeks. You can agree on forwarding the mail of the deceased with Posti so that the mail will be delivered to the address you choose. 

Please note that the surviving spouse also needs to order a balance statement of their accounts from our Customer Service for the estate inventory.

Delivery of a report on the deceased’s family relationships

The report includes information on the deceased person, such as their personal identity number, family relationships and place of birth. By providing us with a report on the deceased’s family relationships you can prove that you are a party to the estate (an heir, a universal beneficiary or the surviving spouse).

You can order a report on family relationships from the Digital and Population Data Services Agency or the local parish. The easiest way to deliver the report to us is to use our digital Omaposti mailbox service at nordea.fi/omaposti. Select “Estate documents” as the topic of your message.

After you have delivered us a report on the deceased’s family relationships, you can manage the deceased’s banking affairs and receive information for the period following death before the estate inventory is completed. You will also need to obtain a report on the deceased’s family relationships for the estate inventory.

Please note that you can pay invoices generated prior to death from the estate’s account without having to provide a report on the deceased’s family relationships.

Brochures

Managing an estate’s banking (pdf, 366 KB)Opens new window (including a glossary)

Instructions for the estate administrator (pdf, 490 KB)Opens new window (in Finnish)

Bereavement checklist (pdf, 221 KB)Opens new window