How to verify your identity at Nordea
Nordea has to verify each customer’s or their representative’s identity. This may be done in several ways depending on the situation. To verify your identity, you will need to present a valid identity document. We will give you further instructions when it’s time to update your customer information.
See the identity documents approved by Nordea here. Opens new window
Nordea is also responsible for storing customer information and ensuring they are up-to-date and relevant at all times. Banks are obliged to know their customers throughout the entire customer relationship. If your customer information needs to be updated, we will request you to do this and tell you how you can update the required information.
You can provide us with the information on your identity document by post, via Netbank or Nordea Omaposti or by visiting your nearest Nordea branch. If you are a Nordea Mobile user, you can now also update your customer information directly in mobile bank.
Updating your identity document information in Nordea Mobile
If you log in to Nordea Mobile and receive a message requesting you to update your identity document information by using our self-service tool, you can do this on your smartphone or tablet. The tool first instructs you to take a picture of your identity document and then to take a picture of yourself. The tool compares these pictures to ensure that the person updating the information is the same person the identity document was issued to.
Please note that you can only use a valid passport or a Finnish identity card to update your identity document information in Nordea Mobile. A driving licence is not accepted.
After you have updated your identity document information by using the self-service tool in Nordea Mobile, the update request will disappear from Nordea Mobile by the next day.
Delivering a copy of your identity document by post
If you receive a letter from us requesting you to update your identity document information, you can use the enclosed return envelope to send us a copy or copies of your valid identity document. The postage has been paid for the return envelope.
Photocopying services are offered by libraries, photocopy and print shops, post offices, municipal and city service points as well as other public service points, for example. Please ensure that you make a high-quality copy or copies of your identity document so that the information can be clearly read.
See the identity documents approved by Nordea for delivery by post here.Opens new window
Updating your identity document information via Netbank or Omaposti
To send us a message in Netbank, you first need to log in. In the new Nordea Netbank, click on the envelope icon in the top right corner to access messages. In the old Netbank, you can access messages by selecting “Contact us” and then “Messages”.
Click on “New message” and select “Other subjects” as the topic. Type in “Copy of an identity document” as the message. Attach a photo or photos of your identity document to your message by selecting “Add attachment”. Send the message by clicking “Send”.
You can log in to Omaposti at nordea.fi/omaposti by using Nordea’s access codes or the online banking codes of another Finnish bank. Click on “New message” and select “Other subjects” as the topic. Type in “Copy of an identity document” as the message. Attach a photo or photos of your identity document to your message by selecting “Add attachment”. Send the message by clicking “Send”.
See the identity documents approved by Nordea for delivery via Netbank and Omaposti hereOpens new window.
Updating your identity document information in branch
We may also update your customer information, including your identity document information, in branch when you come in to attend to your other banking needs. For this you need to bring a valid identity document accepted by Nordea with you. To visit a branch, please book an appointment through our Customer Service, tel 0200 70 000 (local rates apply). However, we recommend updating your identity document information using the other methods listed above to avoid any rush at our branches.
Your information is treated as confidential and processed in compliance with bank secrecy and the General Data Protection Regulation. If you need help with updating your identity document information, please contact Nordea Customer Service.