Do you ask all of your customers these questions? | Yes, we ask all our customers these questions, but we do not ask all our customers these questions at the same time. We know that almost all customers are honest, but in order to find the few that are not, we need to ask everybody questions without exception. And when you and other customers answer our questions, you contribute to preventing illegal operations. |
Why do you ask these questions? | At Nordea, we are working actively to protect your financial interests. As a bank, our responsibility also includes counteracting illegal activities such as fraud attempts, ID theft, human trafficking, drug dealing, terrorist financing and financial crime like money laundering and tax evasion. To maintain confidence in Nordea as a responsible corporate citizen, it is crucial that we attend to this responsibility. We take our responsibility seriously and it is our duty to possess sound knowledge of how our customers use the bank’s products and services. It is in fact a regulatory requirement, and we are obliged by the authorities to have this knowledge about our customers. |
What do you use this information for? | We use the information to get to know and understand our customers to be able to protect your financial interests and detect any possible illegal activity. This is to protect you as a customer, and the society in total. We know that most of our customers are honest. The information is used to update our customer systems so that all information we have about you is correct and up-to-date. |
Do I have to answer these questions? | Yes, all customers need to answer these questions. It is an obligation we have as a bank and as a responsible corporate citizen to ask all our customers these questions. It is important to save on each page. That way your information doesn't disappear if you do not complete all the questions during the first log-in. Reminders to complete the form will be sent out/posted if you have not completed the form. |
What happens if I do not answer the questions? | If you do not answer all the questions, ultimately we might not be permitted to provide you with a full range of our services, or give you the support that you need. If you answer the questions on the Internet, it is important that you save all the pages of the form. That way your information doesn't disappear if you do not complete all the questions during the first log-in. Reminders to complete the form will be sent out/posted if you have not completed the form. |
Will you be able to terminate my relationship with Nordea if I don’t answer these questions? | Since we need your answers to these questions we will try to contact you if you do not answer. It might be so that you have different reasons for not being able to answer the questions and that is why we want to get in contact with you. If we do not succeed to get in contact with you, ultimately we might not be permitted to provide you with a full range of our services, or give you the support that you need. |
Do all banks ask questions like this? | Yes, the authorities have obliged all banks to ask their customers these questions, but they might do it in different ways and at different times, but the requirements from the authorities are the same for all banks. It is up to the banks themselves to determine how they obtain this information. Read more www.finanssivalvonta.fiOpens new window |
Can I answer at a later stage? | You can answer the questions later, but we hope you would answer them within a couple of weeks. If you have received a letter with a personal code, it is valid for 20 days. |
Do you share this information with other banks? | No. The responses will only be used to make sure that the information we have about you is correct and up-to-date, and in connection with statutory reporting. The information you provide will be kept confidential in accordance with the bank's duty of confidentiality. We also comply with the Personal Data Act. |
Can I change my answers? | If you need to correct or update your previous answers, please contact your Nordea branch office or you can call 0200 3000. |
How often will you ask me questions like this? | We need to ask you these questions on a regular basis since the authorities have obliged all Finnish banks to update their customer information. Our main interest is to protect your financial interests and to protect you against illegal activities such as ID-theft, fraud and phishing. It is part of our responsibility as a bank and that is why we need to ask you these questions. |
Why do you ask about my state of residence for tax purposes? | CRS (Common Reporting Standard) is an international standard decided by OECD (The Organisation for Economic Co-operation and Development) that covers automated exchange of information about financial accounts. More than 40 countries have signed this standard, including Finland and all the EU countries. The standard means that financial institutions are obligated to find out which country or countries are the customer's state of residence for tax purposes. |
Why do you ask about my country of birth and citizenships? | The right to collect this data is based on legislation. |
How do I know that this letter/homepage is really from Nordea – and not a fraud/phishing attempt? | If you received a letter with a link and a personal code, make sure that you type the address to the web page yourself. When you are logged into the netbank or have typed the address to the web page, you will see a padlock in the address field. This shows that you are on a secure page. Before you complete the form you can check that your name and national identity number are filled in automatically. If you are uncertain whether Nordea has contacted you, please contact us 0200 3000. |
I feel that some of the questions are intruding my privacy, are you really allowed to ask me these questions? | It is our responsibility to have this knowledge about our customers. To maintain confidence in Nordea as a responsible corporate citizen, it is crucial that we attend to this responsibility. We are obliged by the authorities to collect this information about our customers, and when you answer these questions you help us maintain our responsibility and fight illegal activities. We know that almost all customers are honest, but in order to find the few that are not, we need to ask everybody questions without exception. It is important to know, that we do not ask these questions based on any suspicions against you. |
I’ve been a customer for more than 10/20/30 years, why do I need to answer these questions now? I know my banking advisor personally, why do you need this information? | The authorities have obliged all Finnish banks to update their customer information. Our main interest is to protect your financial interests and to protect you against illegal activities such as ID-theft, fraud and phishing. It is part of our responsibility as a bank and that is why we need to ask you these questions. We ask all our customers, new and existing, these questions, regardless of how long they have been our customer. The reason that we ask you these questions now is that the Finnish authorities and regulators have implemented stricter rules as to what kind of information financial institutions need to have about their customers. |
Will you contact me if the answers to these questions deviate from what I actually do? | Our primary objective is to look after your economic interests. This includes protecting you against ID theft, attempted fraud/scams and other forms of economic crime. Depending on your answers, we may need to collect additional information. In the event of discrepancies, you may be contacted to confirm that the provided information is correct |
You already asked these same questions last year. Why are you asking them again? | If you have recently answered similar questions, we apologize, but please answer nevertheless. If you know all the answers, it should only take a couple of minutes. |
I’m a customer in other banks as well, and they don’t do it this way. How can you say that all banks ask these questions? | The authorities have obliged all Finnish banks to update their customer information. The questions we ask you are to make sure that the information we have about you is correct and updated. It is up to each bank to decide how and when to contact their customers, but the requirements from the authorities are the same for all banks. Read more www.finanssivalvonta.fiOpens new window
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Why am I getting a letter when my wife got a prompt in the netbank and my father was interviewed in a branch office? | We will ask the information in different ways, depending on how they use our services. We will contact our customers either in the netbank, in the mobile bank, by phone or by letters to make sure that the information that we have about you is correct and updated. The letters are only sent to the customers who do not use our netbank or mobile services. |
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