However, we also have other reasons for asking some of the questions. Nordea is one of Europe’s largest banks and we take our social responsibility seriously. As a bank, we are subject to many laws, including ones that seek to prevent money laundering, terrorism and financial crime. 

We ask you questions when you become our customer and later occasionally when you handle your banking with us.

We treat all information you give us confidentially in accordance with the regulations on bank secrecy. We may use the information you provide us, for example, when we are obliged to assess the suitability of an investment product or investment service for you. By providing the information once, you won’t have to answer the same questions time and again.

We regularly update our customer information 

From time to time, we ask our customers to update information related to their identity and banking. To ensure easy and safe banking, it’s important that your customer information is always up to date. If you have received a request from us to update your customer information, please do this as soon as possible.

Even though our request is based on the banks’ statutory obligation to know their customers, we do it first and foremost with your best interests in mind. Updating your customer information is also important because we want to protect our customers and prevent identity theft and other forms of abuse.

Be alert when online

Your security is important for us. Make sure that the device you use for banking is protected, the antivirus software is updated and the firewall is activated. 

Be alert when you are online and do not open emails or links from unknown sources. Keep and use your access codes carefully and do not let other people use your accounts. Remember that we never ask for your personal access codes or card details by email, on the phone or through social media.

More information

Financial Supervisory Authority

What kind of questions do we ask?

Banks have a statutory obligation to identify and know their customers. In addition to personal details, the bank must have sufficient information on the customer’s business, financial position and origin of funds. All information you give us is treated confidentially in accordance with the regulations on bank secrecy.

We verify personal data and information related to banking. The questions concern such things as your citizenship, country of birth, country of taxation and the origin of funds received at Nordea. We may, for example, ask you about the origin and purpose of cash transferred to your account. When investigating the origin of the funds, we may need deeds of sale or other documents in addition to a written statement. We are also required to find out if you are a politically exposed person (PEP) or a family member or close business associate of a PEP. This does not mean that we are asking you about your political opinions. 

The questions are the same as the ones asked at customer meetings in branches.

We use various channels to acquire customer information 

We ask for information about our customers’ banking through a number of different channels. We will approach some of our customers by letter or phone, and some will receive a questionnaire in Netbank or mobile bank. A safe place to fill in your customer information is the page. 

Filling in the questionnaire in Netbank and mobile bank is also secure, as it is done after identification. You can verify the security of the website and the SSL encryption in Netbank by clicking the padlock icon in the address bar at the top or bottom of the screen.

We would like to emphasise once more that Nordea will never request your personal Netbank access codes or card details by email or over the phone. 

Identity documents accepted by Nordea

Banks are obliged to verify their customers’ identity from an official and undamaged identity document. This concerns both existing and new customers.

Read more: Identity documents accepted in Nordea

Questions and answers