However, we also have other reasons for asking some of the questions. Nordea is one of Europe’s largest banks and we take our social responsibility seriously. As a bank, we are subject to many laws, including ones that seek to prevent money laundering, terrorism and financial crime.
We ask you questions when you become our customer and later occasionally when you handle your banking with us.
We treat all information you give us confidentially in accordance with the regulations on bank secrecy. We may use the information you provide us, for example, when we are obliged to assess the suitability of an investment product or investment service for you. By providing the information once, you won’t have to answer the same questions time and again.
We regularly update our customer information
From time to time, we ask our customers to update information related to their identity and banking. To ensure easy and safe banking, it’s important that your customer information is always up to date. If you have received a request from us to update your customer information, please do this as soon as possible.
Even though our request is based on the banks’ statutory obligation to know their customers, we do it first and foremost with your best interests in mind. Updating your customer information is also important because we want to protect our customers and prevent identity theft and other forms of abuse.
Be alert when online
Your security is important for us. Make sure that the device you use for banking is protected, the antivirus software is updated and the firewall is activated.
Be alert when you are online and do not open emails or links from unknown sources. Keep and use your access codes carefully and do not let other people use your accounts. Remember that we never ask for your personal access codes or card details by email, on the phone or through social media.