- Whose data is included in the positive credit register?
The positive credit register will hold data about private individuals who have a Finnish personal identity number, reside in Finland, receive income from Finland or have some other special connection to Finland.
The register will contain data about private individuals’ consumer loans, such as home loans and credit cards.
In addition, the register will contain data about private individuals’ income (wages, pensions and benefits) based on the data in the Incomes Register.
- Which loans are included in the positive credit register?
In the first phase, the positive credit register will include information on private individuals’ consumer loans and other comparable loans. These include:
- home loans
- student loans
- unsecured consumer loans
- secured consumer loans
- credit cards
- hire-purchase agreements
- leasing agreements.
The register will also show if a private individual has provided a guarantee for another person’s loan.
Please note that the positive credit register only contains information about consumer loans. It does not contain housing company loans or business loans taken out by companies or private traders.
The positive credit register only contains information about outstanding loans. As an example, if you pay off your student loan in full, it will be removed from the register within a couple of days.
In the second phase, other loans taken out by private individuals will be added to the register. This will include business loans taken out by private traders, for instance.
- What income data is available in the register?
Private individuals’ income data available in the positive credit register is obtained from the Incomes Register. This includes data about wages, pensions and benefits. The income data is used for credit granting.
Private individuals’ capital income, such as income from investments or rental income, is not included in the positive credit register.
- Where does the loan and income data in the register come from?
Lenders will report private individuals’ existing and new loans to the positive credit register.
Private individuals’ income data will be obtained from the Incomes Register. This includes data about their wages, pensions and benefits.
- How often do you update the loan data in the register?
We update the loan data as required by the law. We use the following schedule in reporting loans and their changes to the register:
- New loans: On the day after the loan is set up.
- Changes to loans: As a rule, on the day after the change.
- Payment transactions of one-off credits: As a rule, on the day after the change.
- Credit card transactions: As a rule, we report transactions subject to interest or expenses on the next day. If a transaction takes place over the weekend, we will report it on the next working day. We report the credit balance based on the situation after the invoice due date. For example, if your credit card invoice is due on the 15th, we will report your credit card balance to the register on the 17th based on the situation on the 16th.
- Transactions within an overdraft facility: As a rule, we report transactions subject to interest or expenses on the next day. We generally report your overdraft balance to the register once a month. If a loan has been accelerated and transferred to Lowell for collection, the transaction reports will be submitted by Lowell.
- Does the positive credit register require any action from me?
You don’t need to do anything. Lenders report the data on your loans to the positive credit register on your behalf.
You can log in to the positive credit register and view your loan details. You can also use the service to set a free ban to prevent lenders from granting you credit.
You can also see if lenders have checked your data in the register and what data has been provided to them. Please note that you can see more data in the positive credit register than lenders do.
Log in to the positive credit register on the Tax Administration’s websiteOpens new window
- How does Nordea use the information in the positive credit register?
Nordea obtains information about a private individual’s income and loans from the positive credit register only when this information is needed to assess their creditworthiness. Here are some examples of such situations:
- a private individual applies for a new loan
- a private individual applies for a loan top up
- a private individual applies for a change requiring us to reassess their creditworthiness
- a private individual guarantees another person’s loan.
Only information required for credit granting is disclosed to Nordea from the positive credit register.
- I applied for a loan from Nordea but got an error message caused by the positive credit register. What should I do?
You may see an error message because there is a general service break in the positive credit register, which has prevented us from retrieving data from the register. You can go to the Tax Administration’s website and check if there is a general service break:
Go to the Tax Administration’s page on the positive credit registerOpens new window
The error message may also be caused by a technical disturbance in the application. Wait 24 hours and try to fill in the application again.
- Why does the register show the entire loan even though I’m a co-borrower?
If you have a joint loan with another person, you will see the total loan amount in the positive credit register. For example, if you have taken out a home loan with your partner, you will see the total amount of your joint loan in the register. The loan details will specify that it is a joint loan with your partner. Your partner will also see the total amount of your joint loan when they log in to the positive credit register.
- The register shows that I have late payments concerning Nordea’s loan servicing fees even though I have paid everything on time. What should I do?
We have now fixed this issue. Log in to the positive credit register again and check your data.
Log in to the positive credit register on the Tax Administration’s websiteOpens new window
If you see errors in the register, you can contact us through Nordea Netbank or Mobile and ask us to investigate your case.
- Why does it say ‘transferred’ in my loan details?
It says ‘transferred’ in your loan details in the positive credit register when your loan has been transferred from Nordea Bank Abp to Nordea Mortgage Bank Plc. Nordea Mortgage Bank Plc is a wholly-owned subsidiary of Nordea Bank Abp that was founded in 2016. Nordea Mortgage Bank is responsible for home loans and the issuance of mortgage covered bonds. Our customers’ loans with residential real estate or shares in a housing company as collateral have been transferred to Nordea Mortgage Bank.
- My loans from Nordea have not been registered correctly. What should I do?
The positive credit register presents the details of your loans with us at a certain moment. We report the data on your loans to the positive credit register regularly. Please note that the positive credit register only contains information about consumer loans. It does not contain housing company loans or business loans taken out by companies or private traders.
If there are changes in your loans, we will, as a rule, report them to the register on the next day. For example, if you make a repayment towards your home loan today, we will report the repayment to the register tomorrow. We therefore recommend you wait for a couple of days before you check the register to make sure that the data has been updated.
If you see errors concerning the loans you have from us or you don’t recognise the loans you seem to have from us in the register, you can contact us through Nordea Netbank or Mobile and ask us to investigate your case:
- In Nordea Netbank: Navigate to Help and select ‘Send documents’. Select ‘Data in the positive credit register’ as the topic.
- In Nordea Mobile: Navigate to Help and select ‘Message and chat history’. Start a new message by tapping the message icon in the top right corner (pencil icon) and select ‘Data in the positive credit register’ as the topic.
If you don’t have Nordea access codes, you can send us a message via Nordea Omaposti. Log in to Nordea Omaposti and select ‘Data in the positive credit register’ as the topic.
Log in to Nordea OmapostiOpens new window
Fill in the details carefully to help us investigate your case quicker.
- I have loans from other lenders and they are not correct in the register. What should I do?
Contact the lender in question and ask them to correct your loan information.
In some of our applications, you will see the loans you have from other lenders. We will retrieve this data from the positive credit register. If you don’t recognise a loan or remember who provided it, you can check the loan’s and the lender’s details from the positive credit register. After you’ve done this, you can contact the lender in question.
Log in to the positive credit register on the Tax Administration’s websiteOpens new window
Please note: Lenders may have different processing times for correcting loan details. For example, some lenders update credit card data in the register once a month.
- Do my other loans have an effect on whether Nordea will grant me a new loan?
Getting a new loan depends on many factors. We assess the repayment ability of loan applicants based on the application and the information we gather from various registers.
- Do other banks use the positive credit register?
Yes. All lenders in Finland are required to check a private individual’s data from the positive credit register to assess the person’s creditworthiness.
- Can I prevent my data from showing in the register?
No. The Act on the Positive Credit Register obliges Nordea and all other lenders to report information on the loans they have granted and any changes to them to the register.
- Can I see other people’s data in the positive credit register?
No, you will only have access to your data in the positive credit register.
You can also authorise another person to use the positive credit register on your behalf, if you want.
Read more about the authorisation on the Tax Administration’s websiteOpens new window
- Why do I see less details for some of my loans than for others?
The information we report varies by loan product. For example, if your loan is quite recent, you can see more details than if your loan was granted 10 years ago.
- I can see my late payments in the register, but they are different than in the reminder letter and in Nordea Mobile and Netbank. Why?
The information we report to the register as late payments consists of payments that are at least 60 days late from the original due date. The reported payments don’t include additional fees, such as late loan insurance payments and fees charged for reminder letters. You can see the current total in Nordea Mobile and Netbank.
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