How do I activate my Nordea ID device?

Before you can start using your Nordea ID device, you must activate it. For this you need an activation code.

You will receive the activation code around the same time as the device. The activation code consists of ten digits and will be sent to you either in an SMS or in a letter. 

If you have already received the activation code, follow these steps to activate your Nordea ID device:

1. Press OK to turn on your Nordea ID device.
2. Select the language by pressing 1 (English), 2 (Finnish) or 3 (Swedish).
3. Confirm your selection by pressing the OK button.
4. Press the C button on the device. Once the device’s camera is turned on, enter your activation code and press OK. 
5. Next you need to create your personal PIN (4–8 digits) and enter it twice into the device.
   
6. Confirm the creation of a PIN by pressing OK.

Now the Nordea ID device is activated and ready to use. 

How do I confirm transactions with my Nordea ID device?

Here’s how to use the Nordea ID device to confirm transactions, like making a new payment in Netbank:

1. Press the SCAN button on the device.
2. Use the camera to scan the QR code on the confirmation page. 
3. Check that the message shown on your device matches the action you want to confirm, then press OK. 
4. Enter your PIN in the device and press OK. 
5. The Nordea ID device will give you a 9-digit response code. 
6. Enter the response code in the appropriate field in Netbank. 

The transaction is now confirmed. 

How to use the Nordea ID device when calling our Customer Service

You can use the Nordea ID device for verifying your identity and confirming transactions on the phone with our Customer Service:

1. Select the Nordea ID device as you are instructed on the phone.
2. Press OK to turn on your Nordea ID device.
3. Select MENU and LOGIN.
4. You will hear a two-digit challenge code.
5. Enter the challenge code into the Nordea ID device and press OK.
6. Enter your PIN, then press OK. 
7. The device will give you a 9-digit response code.
   
8. Enter the response code on your phone followed by a hashtag (#) in order to verify your identity or confirm a transaction.

Using the Nordea ID device

You can change the language and PIN of your Nordea ID device yourself.

Here’s how to change the language:

1. Switch the device on by pressing the OK button.
2. Press the MENU button, followed by 4 “Choose language”.
3. Select the new language by pressing 1 (English), 2 (Finnish) or 3 (Swedish).
4. Confirm the language selection by pressing the OK button.

Here’s how to change your PIN, provided that you remember your current PIN:

1. Switch the device on by pressing the OK button.
2. Press the MENU button, followed by 5 “PIN management”.
3. When the device asks you “Change PIN?”, confirm by pressing OK.
4. Enter your current PIN, then press OK.
5. Enter and re-enter your new PIN (4–8 digits).
6. Confirm the change of PIN by pressing OK.

Security with the Nordea ID device

The Nordea ID device is personal and you should never give it to anyone else. Your personal identity number and the codes created with the device correspond to your signature. Don’t let anyone use the Nordea ID device on your behalf and never reveal your codes if anyone asks for them in an email or text message or over the phone.

What should I do if I lose my Nordea ID device?

If your device is lost or stolen or you suspect it’s being used by someone else, please contact our blocking service immediately, tel. 020 333 or +358 20 333 (if calling from abroad), to block your device. The service is open around the clock. You won’t automatically receive a new device to replace the old one. If you still need the device, you have to place an order for a new one. 

Activating the code calculator

You need to activate your code calculator with an activation code the first time you use it. 

Our Customer Service will order the activation code for you when you order a new code calculator. You will receive the activation code either by SMS or by post. If you have already received the activation code, follow these steps to activate your code calculator: 

1. Switch your code calculator on by pressing the OK button. 
   
2. Select the language by pressing 0 (English), 1 (Swedish) or 2 (Finnish). 
   
3. Confirm your choice by pressing the OK button. 
   
4. Enter the activation code into the code calculator and press the OK button. 
   
5. Next you need to create your personal PIN (4–7 digits) and enter it twice into the code calculator. 
   
6. Confirm your PIN by pressing the OK button. 
   

Your code calculator is now ready for use. 

Confirming payments with the code calculator

You can use the code calculator to confirm payments in Nordea Netbank and Nordea Mobile. 

How do I confirm payments in Nordea Netbank? 

1. Log in to Nordea Netbank and select the payment you want to confirm. 
   
2. Press the SIGN button on your code calculator.  
   
3. The code calculator will ask for two codes: the code you see in Netbank and the PIN for your code calculator. 
   
4. After you have entered the two codes, the code calculator will create a response code that you need to enter in the ‘Response code’ field you see in Netbank. 
   
5. Confirm the payment by clicking OK in Netbank.  
   

How do I confirm payments in Nordea Mobile? 

1. Log in to Nordea Mobile and select the payment you want to confirm. 
   
2. Press the SIGN button on your code calculator. 
   
3. The code calculator will ask for two codes: the code you see in Nordea Mobile and the PIN for your code calculator. 
   
4. After you have entered the two codes, the code calculator will create a response code that you need to enter in the ‘Response code’ field you see in Nordea Mobile. 
   
5. Confirm the payment by tapping OK in Nordea Mobile. 

Accessing third-party services with the code calculator

You can use the code calculator to access third-party services, such as MyTax and Kela, when your Nordea access codes are linked to an active e-identification. 

1. When you are on the log-in page, select Code calculator as the identification method. 
   
2. Enter your user ID and click OK. 
   
3. Switch your code calculator on, press the ID button on the calculator and enter the 6-digit code you see on the log-in page. Then press the OK button on the calculator. 
   
4. Enter your PIN into the code calculator and press the OK button. 
   
5. The code calculator creates you a 9-digit code that you need to enter into the relevant field on the log-in page. Then click OK on the log-in page. 
   

You have now verified your identity and can access the service. Don’t forget to log out when you’re done. 

Code calculator functions

Code calculator button	Function
1 (LOGIN)	Log in to Nordea’s services
2 (ID)	Identify yourself in third-party services
3 (SIGN)	Confirm bills, payments and other orders
4	Change the language
5	Change the PIN
6	Verify a call from Nordea
C	Cancel or redo actions and switch the device off
0	Increase or reduce the number size
OK	Switch the device on and confirm actions