- How do I add a new user profile to my Nordea ID app?
Open the app and tap the “Users” icon. Select “Add new user” and follow the instructions in the app.
- How do I log in to Netbank with the Nordea ID app?
You can use the QR code to log in:
Select “Nordea ID QR code” as the login method on the login page. Open your Nordea ID app and tap “Scan QR code”. Point the camera view on your Nordea ID app at the QR code on your computer screen. Finally, enter your PIN or use biometric authentication (face or fingerprint recognition). If it’s not possible to log in with a QR code, you can also select “Nordea ID” as the login method on the login page and enter your user ID. Then open your Nordea ID app and enter your PIN or use biometric authentication (face or fingerprint recognition).
Alternatively, you can log in with your user ID:
In this case, choose Nordea ID as your login method, enter your user ID and click OK. Open the Nordea ID app. Check before confirming that the same 4-character login identifier is shown in Nordea ID and on the Netbank login page. Confirm your login in the app.
- How do I log in to Nordea Mobile with the Nordea ID app?
In Nordea Mobile, select the Nordea ID app as your preferred login method and enter your user ID. You may wish to tick “Remember me” to avoid having to enter your user ID in the future.
When you tap “Log in”, your phone will open the Nordea ID app automatically so that you can confirm that you want to log in.
- How do I log in to third-party services (such as My Kanta Pages) with the Nordea ID app?
Select “Nordea ID QR code” as the login method on the login page. Open your Nordea ID app and tap “Scan QR code”. Point the camera view on your Nordea ID app at the QR code on your computer screen. Finally, enter your PIN or use biometric authentication (face or fingerprint recognition). If it’s not possible to log in with a QR code, you can also select “Nordea ID” as the login method on the login page and enter your user ID. Then open your Nordea ID app and enter your PIN or use biometric authentication (face or fingerprint recognition).
Most service providers use an intermediary service, also known as an identity broker. In the app, you will see the name of the identity broker (such as OP Identity Service Broker) instead of the name of the actual service provider (such as Kela). Using these intermediary services is as secure as using strong authentication.
Please note that to sign up for Nordea’s e-identification service for strong authentication you first need to visit us in branch. Call Nordea Customer Service to book a meeting at your local branch. Remember to bring your passport or identity card with you.
- Why was I redirected to a service called OP Identity Service Broker?
Most service providers use an intermediary service, also known as an identity broker. In the app, you will see the name of the identity broker (such as OP Identity Service Broker) instead of the name of the actual service provider (such as Kela). Using these intermediary services is as secure as using strong authentication.
- How do I confirm online purchases with the Nordea ID app?
Once you have entered your card details in a payment service, you may be asked to confirm your purchase with the Nordea ID app. For your first payment, you’ll be asked to enter either your user ID or your personal identity number, depending on whether you are a Nordea customer or Nordea Finance customer, and to select Nordea ID as your means of identification. Open the Nordea ID app, check the recipient and amount shown in the app and enter your PIN to confirm the payment. The information you entered will not be transferred to the merchant. The merchant will only receive confirmation that your identity has been verified so that it can approve your payment. If you make payments to online merchants participating in the secure payment programmes Mastercard Identity Check (previously Mastercard SecureCode) or Visa Secure (previously Verified by Visa), both your and the merchant’s identity will be verified at the time of purchase.
- How does the login identifier work?
When you log in to a service, such as our new Netbank, you will be shown 4 characters in the login window. Always check that you also see the same 4-character login identifier in your Nordea ID app. If the characters don’t match, cancel the login.
- Which smart device operating systems are compatible with the Nordea ID app?
The Nordea ID app works on iPhones and Android phones as well as on iPads and Android tablets.
- iPhones running iOS 12 or newer
- iPads running iOS 12 or newer
- Android phones and tablets running version 6 or newer
We recommend that you install the app on more than one device. This way you can ensure that you’ll be able to log in to various services even if your primary device is lost or damaged.
To check which version of the app you have, tap the question mark icon in the top right corner. You will see the version number by scrolling to the bottom of the Help page.
- Is the Nordea ID app secure?
Nordea ID meets the requirements set out by the Finnish Trust Network for means of electronic identification. The Finnish Trust Network is supervised by the National Cyber Security Centre Finland, which is part of the Finnish Transport and Communications Agency Traficom. The app also meets the requirements of strong customer authentication set out by the European Banking Authority (EBA) under the revised Payment Services Directive (PSD2). Read our top security tips for both personal and corporate customers here.
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