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How do I add a new user profile to my Nordea ID app?

Here’s how you can add a new user profile to your Nordea ID app:

1. Open the Nordea ID app.
2. Select “Users” on the home page.
3. Select “Add new user”.

Follow the steps in the app to add a new user profile. 

How do I use my Nordea ID app to access third-party services?

You can use the Nordea ID app to verify your identity in public online services, such as MyTax and MyKanta. 

Nordea ID app: 

1. Select Nordea ID app as the identification method.  
   
2. Enter your user ID and click OK. 
   
3. Open the Nordea ID app on your mobile device. 
   
4. Make sure you see the same 4-digit login identifier on the browser page and in your Nordea ID app. 
   
5. Confirm the identification request by entering your PIN in the Nordea ID app.  
   

Don’t forget to log out when you’re done. 

Nordea ID app using a QR code: 

1. Select Nordea ID app QR code as the identification method. 
   
2. Open the Nordea ID app on your mobile device. 
   
3. Tap “Scan QR code” in the app. This will switch on the camera for scanning the QR code. 
   
4. Focus the camera on the QR code. Make sure the entire code is visible within the camera view in the app. 
   
5. Confirm the identification request in the Nordea ID app by entering your PIN or using biometric identification. 
   

Don’t forget to log out when you’re done. 

Most service providers use an intermediary service, also known as an identity broker. In the app, you will see the name of the identity broker (such as OP Identity Service Broker / OP Tunnistuksen välityspalvelu) instead of the name of the actual service provider (such as Kela). These intermediary services are a form of strong authentication and they are perfectly secure. 

Please note that to sign up for Nordea’s e-identification service for strong authentication you first need to visit us in branch. Call us to book a meeting at your local branch. Remember to bring your passport or identity card with you. 

How do I confirm online payments with the Nordea ID app?

When shopping online, you may be asked to confirm your payment with your bank’s online access codes. This comes often in the form of an extra step right after you have entered your payment card details on the merchant’s payment page. 

Here’s how to confirm an online purchase with the Nordea ID app: 

1. Select Nordea as the identification method.  
   
2. Select Nordea ID app as the identification option. 
   
3. Enter your user ID if you are a customer of Nordea Bank or your personal identity number if you are a customer of Nordea Finance.  
   
4. Open the Nordea ID app on your mobile device. 
   
5. Check the recipient and amount shown in the app and enter your PIN to confirm the payment. 
   

The information you entered will not be transferred to the merchant. The merchant will only receive confirmation that your identity has been verified so that it can approve your payment. If you make payments to online merchants participating in the secure payment programmes Mastercard Identity Check (previously Mastercard SecureCode) or Visa Secure (previously Verified by Visa), both your and the merchant’s identity will be verified at the time of purchase. 

What should I do if my mobile device is lost or damaged and I can no longer use the Nordea ID app?

If you lose a phone or tablet with an activated Nordea ID app and you suspect it might have fallen into the wrong hands, please contact our Customer Service without delay.

 

If your mobile device with an activated Nordea ID app breaks, you can download the app on another device and activate it in various ways. If you have online banking codes from another bank or a mobile ID, you can use them to activate the app immediately. If you don’t have any means of digital identification, you can activate a new Nordea ID app by ordering activation an activation code and a temporary PIN in the app. These will be delivered to you by post.

 

Please note that we recommend that you download and activate the app on more than one device, for example on another phone or tablet. You can add more than one user profile to your app. This way you can ensure that you’ll be able to log in to and verify your identity in various services even if your primary device is lost or broken.

 

How do I unlock the Nordea ID app?

If your app has been locked, you won’t be able to unlock it yourself. It will be unlocked automatically after 24 hours. For security reasons, the app is locked after too many unsuccessful identification attempts. 

What should I do if my Nordea ID app doesn’t work?

If the Nordea ID app displays an error message saying “The Nordea ID app has stopped” or “This service is not available, please try again later”, please do the following: 

1. Update the app to the latest version in your app store.
   
2. Restart your device.
   

You can now open the Nordea ID app again and use it for identification. 

If the Nordea ID app displays the error message “Several simultaneous identification/confirmation attempts”,

1. close and reopen the app.
2. Enter the correct PIN and the error should be resolved.