Activating the Nordea ID app | Nordea

How to activate the Nordea ID app for the first time

Whenever you want to start using the Nordea ID app on a new device, you need to install and activate the app on that device. We recommend that you install and activate your Nordea ID app on more than one device. You need to order the activation code and temporary PIN separately for each device, as you can only use them once.

Start here

1. Install the Nordea ID app on your phone or tablet

Download the Nordea ID app from your device’s app store or through the links below.

Download for Android from Google Play

Download for iPhone from App Store

Activate the app

2. Activate the Nordea ID app

You can activate the Nordea ID app in various ways. Select your preferred method to verify your identity and activate the app:

use your online banking credentials from another Finnish bank or a mobile ID
without a means of identification
if you only have a card from Nordea
(such as a First Card through your employer)

Ready!

3. Start using the app

Your Nordea ID app is now ready to use.

If you want, you can add biometric data to the app to enable facial recognition or fingerprint authentication. This will make the app even safer to use and allow you to log in faster.

Quickest option: activation with your online banking credentials from another Finnish bank or with a mobile ID

Activation without a means of identification

Activation when you only have a card from Nordea

How to activate the app without a means of identification

Download the Nordea ID app

Download the Nordea ID app from your phone’s or tablet’s app store.

Download for Android from Google PlayOpens new window

Download for iPhone or iPad from App StoreOpens new window

Order the activation code and temporary PIN

Open your Nordea ID app and order the activation code and temporary PIN in the app.

Name your profile.
Select your country, language and customer type.
Select “I do not have any of these” as the activation method.
Select whether you want to receive the temporary PIN by email or post.

Wait until you have received your activation code and temporary PIN

Enter the activation code you received by SMS in the app once you have received the temporary PIN by post. You can use the activation code and temporary PIN only once, and they always work as a pair. It’s not possible to combine either one of them with an activation code or a temporary PIN that you have ordered previously or that you will order afterwards.

For security reasons, we will only send the activation code to your verified phone number. You can check or add your phone number in Nordea Mobile. In Nordea Mobile, select “Profile” and edit your contact information. When you add a phone number to Nordea Mobile, it will be verified by us.

If you are unable to log in to Nordea Mobile and you don’t have a verified phone number, you can verify your phone number by calling us.

Our Customer Service is open Mon-Fri 8.00–18.00 in English and 8.00–20.00 in Finnish and Sat-Sun 10.00–16.00 in Finnish (daily banking services only). Service in Finnish, call 0200 3000Opens new window (local rates apply). For service in English, call 0200 70 000 (local rates apply).

Complete the activation

When you have received both the activation code and the temporary PIN, follow the steps below to complete the activation:

Open the Nordea ID app.
Enter your activation code and the temporary PIN.
Choose a 4–8 digit PIN.

Your Nordea ID app is now ready to use!

How to activate the app with your online banking credentials from another Finnish bank or with a mobile ID

Download the Nordea ID app

Download the Nordea ID app from your phone’s or tablet’s app store.

Download for Android from Google PlayOpens new window

Download for iPhone or iPad from App StoreOpens new window

Activate the app

Open the Nordea ID app and start the activation by naming your profile.
Select your country, language and customer type.
Select “I have another bank’s credentials” as the activation method.
Select your bank or a mobile ID as the authentication method.
You will be directed to the authentication page where you can select mobile ID or your bank.
Once you have verified your identity, the app will ask you to confirm your phone number. We will send your activation code to this number.
You can now enter the 10-digit activation code that you received by SMS.
Choose a 4–8 digit PIN. You will use this PIN to log in to services and confirm transactions with the Nordea ID app.

Your Nordea ID app is now ready to use!

How to transfer the Nordea ID app to another phone or tablet

If you are already using the Nordea ID app and want to transfer it to another phone or tablet, follow the instructions below.

Download the Nordea ID app

Download the Nordea ID app to your new phone or tablet from your app store.

Download for Android from Google PlayOpens new window

Download for iPhone or iPad from App StoreOpens new window

Make sure that both your old and new device have the latest version of the Nordea ID app. Both devices must also be connected to the internet. You can use either mobile data (SIM card) or a wireless network (wi-fi) or share a network connection from another device.

Activate the app

Open the Nordea ID app on your new device and name your user profile.
Select your country, language and customer type.
Select “Activate on this device” and follow the steps in the app.
Open the Nordea ID app on your old device and select “Activate in another device”.
Enter your Nordea user ID and the PIN for the app.
The app will give you a QR code, which you can use to activate the Nordea ID app on your new device.
Use the camera on your new device to scan the QR code from your old device.
Once you have scanned the QR code, you are asked to choose a 4–8 digit PIN.

Your Nordea ID app is now activated and you can close your old device.

Oops!

A broken device?

Mobile phone icon - 640x360

If you don’t have an old phone or tablet or if your device breaks down,

you should activate the Nordea ID app in the same way as you did for the first time.

How to activate the Nordea ID app using QR code

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Here’s how you can set up the Nordea ID app on another mobile device using a QR code and add more than one user profile to the same app. Summary of the instructions on the video: If you have activated the Nordea ID app on one device, you can use it to activate the Nordea ID app on another device. 1. Find the Nordea ID app in your app store and install it on your new device. Open the Nordea ID app, tap “Let’s start” and follow the instructions. Select “Activate on this device” as the authentication method. 2. In the app on your other device, select “Activate in another device” and follow the instructions. 3. Use your new device to scan the QR code you created in the other device and follow the instructions.

Frequently asked questions and troubleshooting

What should I do if my Nordea ID app doesn’t work?

If the Nordea ID app displays an error message saying “The Nordea ID app has stopped” or “This service is not available, please try again later”, please do the following: 

Update the app to the latest version in your app store.
Restart your device.

You can now open the Nordea ID app again and use it for identification. 

If the Nordea ID app displays the error message “Several simultaneous identification/confirmation attempts”,

close and reopen the app.
Enter the correct PIN and the error should be resolved.

How do I unlock the Nordea ID app?

If your app has been locked, you won’t be able to unlock it yourself. It will be unlocked automatically after 24 hours. For security reasons, the app is locked after too many unsuccessful identification attempts. The app is only locked on the device you were using. If you have installed the app on another device, you can continue to use the app on the other device as usual.

Can I download the Nordea ID app to a device used by another person?

You can add your own user profile to a Nordea ID app used by another person. Learn how to transfer the app to another device.

If a device has more than one user profile, biometric means of identification can only be used by the owner of the device. The fingerprint and face recognition features are disabled for secondary user profiles – they must be accessed with the user’s PIN.

In other words, it is safe to use the Nordea ID app on another person’s device because secondary user profiles can only be accessed with the users’ personal PIN.

So, for instance, if you have installed the Nordea ID app on a tablet used by your entire family, we recommend that you all use your personal PIN for logging in.

What should I do if my mobile device is lost or damaged and I can no longer use the Nordea ID app?

If you lose your phone or tablet with an activated Nordea ID app and you suspect it might have fallen into the wrong hands, please contact us without delay.

If your mobile device is broken and you would like to activate the Nordea ID app on a new phone or tablet, you can activate it the same way you did the first time. See your options.

Please note that we recommend that you download and activate the app on more than one device, for example on another phone or tablet. You can add more than one user profile to your app. This way you can ensure that you’ll be able to log in to and verify your identity in various services even if your primary device is lost or broken.

How do I order the activation code?

You can order the activation code and temporary PIN in the Nordea ID app: Open the app and begin the setup process. Select “Activation code” as the authentication method and then select “I would like to order the activation code and temporary PIN”.

You can also order the activation code and temporary PIN by calling Nordea Customer Service, tel. 0200 70 000Opens new window (local rates apply). Select “Nordea ID app” as the reason for your call and follow the instructions.

I’m a corporate customer. How do I activate the Nordea ID app?

You can find instructions for activating the Nordea ID app here.

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