How to become our customer online

Frequently asked questions

Does it cost anything to open an account with Nordea?

A current account is included in Nordea’s daily banking service packages, which also include online banking credentials and 1 or 2 cards.

You’ll get the daily banking services free of charge for the first three months. After that, the price of your service package depends on which payment card you select and how much you bank with us.

Savings accounts, such as PerkAccount and FlexiDeposit Account, are free for all our customers.

See the prices of our service packages

Read more about our current accounts

Read more about our savings accounts

What identity documents do I need if I want to become a Nordea customer?

If you use our online service to become a customer, you must have a valid Finnish passport or ID card. Note that a driving licence is not a sufficient document for verifying your identity in this context.

If you can’t fill in the online application, you can visit one of our branches to sign up as a customer. Book an appointment in branch in advance and remember to bring a valid Finnish passport or ID card with you to the appointment.

Read more about the identity documents we accept

Are you a foreign national? If you live in Finland, you can become a customer with Nordea.

Read our instructions for foreign customers

Why does Nordea need my information?

Nordea has a statutory obligation to know its customers. When we know our customers, we can ensure that your banking is secure and reduce the risk of fraud. We ask questions in the application so we can better understand you and your current situation.

Read more about why banks need to know their customers

I was unable to fill in the online application form. What should I do?

If you are unable to use our online application or encounter a technical problem, you can visit one of our branches. Book an appointment in branch by calling our Customer Service.

Where can I find the agreements for my services with Nordea?

Once you have become our customer, we will send your service agreements to your Nordea Mobile or Netbank or to Nordea Omaposti.

I ordered a card when I became a Nordea customer. When will I receive the card?

We will send the Nordea Debit card to you within 1 to 2 weeks from the card order. We will deliver your card primarily to your home address in Finland.

You can use the card to make mobile payments as soon as it appears in the Nordea Mobile app, where you can add the card directly to Apple Pay or Google Pay. You can also activate the card in other mobile payment apps.

Read more about mobile payments

In Nordea Mobile and Netbank, you can also check your card’s PIN and change the card’s settings.

Read more about the secure use of cards