- Why are different application forms shown to different customers?
We are gradually rolling out a new application form.
Therefore, some customers will see an updated application form and some will see the version we have been using so far.
The design and the order of the content may differ slightly, as we have made the new application form easier to use for mobile users. Applications made using the new form will also be processed faster.
Both application forms provide a secure way to become our customer, as they meet the same requirements for strong authentication, for example.
- Can I select either the new or the old application form?
You can’t select the new or the old application form yourself. During the rollout, customers will be directed to the application forms automatically from our website. This allows us to ensure a seamless rollout of the new form.
- Can I continue filling in the application form later?
Yes, in most cases you can, if you use the same device and browser when returning to your application form.
If you started filling in our old form and want to continue from where you left off, you may be redirected to the new version of the application. In this case, we recommend that you simply fill in the new application form.
If you have any problems with your application, please contact us. We will help and guide you on what to do next.
- I have just signed up as a Nordea customer. Where can I find my user ID?
Once we have processed your application, you will receive an SMS in which we ask you to log in again to the application form. On the application you can see your new user ID that you need for activating the Nordea ID app and for logging in to Nordea Mobile and Netbank.
You will also find your user ID in your online banking agreement that we send to Nordea Omaposti.
Nordea Omaposti is a service we use for communicating with our customers and non-customers who have verified their identity. The Omaposti service enables you to receive and sign agreements and send documents to us digitally in an encrypted environment.
You can log in to Nordea Omaposti using another Finnish bank’s online banking credentials.
Read more about Nordea Omaposti
- Does it cost anything to open an account with Nordea?
A current account is included in Nordea’s daily banking service packages, which also include online banking credentials and 1 or 2 cards.
You’ll get the daily banking services free of charge for the first three months. After that, the price of your service package depends on which payment card you select and how much you bank with us.
Savings accounts, such as PerkAccount and FlexiDeposit Account, are free for all our customers.
See the prices of our service packages
Read more about our current accounts
Read more about our savings accounts
- What identity documents do I need if I want to become a Nordea customer?
If you use our online service to become a customer, you must have a valid Finnish passport or ID card. Note that a driving licence is not a sufficient document for verifying your identity in this context.
If you can’t fill in the online application, you can visit one of our branches to sign up as a customer. Book an appointment in branch in advance and remember to bring a valid Finnish passport or ID card with you to the appointment.
Read more about the identity documents we accept
Are you a foreign national? If you live in Finland, you can become a customer with Nordea.
Read our instructions for foreign customers
- Why does Nordea need my information?
Nordea has a statutory obligation to know its customers. When we know our customers, we can ensure that your banking is secure and reduce the risk of fraud. We ask questions in the application so we can better understand you and your current situation.
Read more about why banks need to know their customers
- I was unable to fill in the online application form. What should I do?
If you are unable to use our online application or encounter a technical problem, you can visit one of our branches. Book an appointment in branch by calling our Customer Service.
- Where can I find the agreements for my services with Nordea?
Once you have become our customer, we will send your service agreements to your Nordea Mobile or Netbank or to Nordea Omaposti.
- I ordered a card when I became a Nordea customer. When will I receive the card?
We will send the Nordea Debit card to you within 1 to 2 weeks from the card order. We will deliver your card primarily to your home address in Finland.
You can use the card to make mobile payments as soon as it appears in the Nordea Mobile app, where you can add the card directly to Apple Pay or Google Pay. You can also activate the card in other mobile payment apps.
Read more about mobile payments
In Nordea Mobile and Netbank, you can also check your card’s PIN and change the card’s settings.
Read more about the secure use of cards
- How can I cancel services I have opened?
According to the Finnish Consumer Protection Act, you have the right to cancel services free of charge within 14 days, if you have opened the services online or in Nordea Mobile.
Find out how to cancel an account
Find out how to cancel a card
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