Your right to cancel an account opened online

Closing or transferring services when you cancel your current account or PerkAccount

Before cancelling your current account, remember to close or transfer any services linked to it, such as payment cards and e-invoices, as these will stop working once the account has been cancelled. The same applies to any services linked to your PerkAccount.

If you have another current account or PerkAccount, you should transfer any services you still need to that account. To do this, please contact us via chat or by phone.

Close or transfer the following services if you have them

• Online banking agreement: If your account is linked to an online banking agreement, make sure you connect another account to the agreement before cancelling your account, or terminate the online banking agreement.
• Debit and credit cards: Your payment card can no longer be used once the current account linked to it has been cancelled.
• Rental security deposit: A PerkAccount used as a rental deposit security account cannot be cancelled without the consent of the pledge holder (the landlord). 
• Payments and credit transfers, such as e-invoices or recurring payments: After cancellation, no payments can be made from the account. Redirect payments to another account by setting it as your default account.
  
• Loans, savings accounts or investments: If the account you are cancelling is set as the servicing account for a loan or as the custody account for your savings (such as a Time Deposit Account or FlexiCredit Account) or investments (such as a fund, an equity savings account or a book-entry account), please contact us. Accounts and services that require a servicing or custody account will no longer function once the account has been cancelled.

Cancelling other accounts

You can also cancel your ASP account, Time Deposit Account or FlexiDeposit Account in Nordea Mobile or Netbank.

ASP account

If you cancel your ASP account, your ASP agreement will also be terminated. 

After cancellation, no bonus interest will be paid to your account. However, you will still receive deposit interest for the period the account was active.

Time Deposit Account

You can withdraw from your Time Deposit Account agreement free of charge within 14 days of opening the account.

Cancelling your FlexiDeposit Account

If you cancel your account during a deposit period, no interest will be paid for that period.