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Nordea Codes app

With the app, you can identify yourself and confirm transactions in Netbank, Mobile Bank and Nordea Customer Service. You can also confirm your online payments securely with the app. You can find the instructions to install the app from this page.

Download the code app to your device

Dear customer,

Please note that the use of paper code cards has ended.

From now on, you will need either the code app or a code calculator as a means of authentication when logging in to Netbank. If you do not yet have the activation code and the temporary PIN needed for activating the code app, you can get them by calling Nordea Business Centre, tel 0200 26262. After that you can start using the code app right away. Alternatively, you can order the code calculator. Read more about the code calculator. 

What is the Nordea Codes app?

The code app is part of Nordea's access codes. Nordea Codes is a downloadable app for mobile devices which you can use to identify yourself and confirm transactions in our Netbank, Mobile Bank or by contacting Nordea Customer Service.

Tip: it is worthwhile to download the code app on several mobile devices.

If you cannot use the code app, you can also start using the code calculator. Read more about the code calculator here. 

Benefits of the code app

  • Access codes always in your mobile device.
  • No need to carry a separate code card or strike out codes.
  • You will never run out of codes.
  • Secure and easy to use.
  • It is easy to give additional payment confirmation.
  • You can verify that a phone call you receive actually comes from Nordea.
  • You can confirm your online payments securely.

On what devices does the code app work?

The Nordea code app works with iPhone and Android phones as well as iPad and Android tablets using the following operating system versions:

  • iOS 10 and later versions
  • Android 6 and later versions.

Download Nordea Codes app

Download now
Start using the code app as a corporate customer

How to start using the code app

Download the Nordea Codes app to your mobile device from your app store. If you are already using Nordea Codes for your personal banking, you can easily add your company’s user profile to the same app.

  1. To activate the Nordea Codes app, you need an activation code and a temporary PIN that you get by calling Nordea Business Centre, tel 0200 26262.
  2. Once you have the activation code and the temporary PIN, you can do the activation. The app will guide you through each step. Follow the instructions and enter the activation code and the temporary PIN in the app. 
  3. Select a personal PIN that you will use to log in and confirm payments. Finally, name your user profile.
  4. Nordea Codes is now ready to use!
Adding another user account
If you switch or lose your phone

How to start using the code app

Download the Nordea Codes app to your mobile device from your app store. If you are already using Nordea Codes for your personal banking, you can easily add your company’s user profile to the same app.

  1. To activate the Nordea Codes app, you need an activation code and a temporary PIN that you get by calling Nordea Business Centre, tel 0200 26262.
  2. Once you have the activation code and the temporary PIN, you can do the activation. The app will guide you through each step. Follow the instructions and enter the activation code and the temporary PIN in the app. 
  3. Select a personal PIN that you will use to log in and confirm payments. Finally, name your user profile.
  4. Nordea Codes is now ready to use!

How to add a new user profile to the code app

You can use the same code app to manage both your personal banking and several companies’ banking by creating multiple user profiles.

  1. Open the app and tap the menu in the upper right corner.
  2. Select “Add user”.
  3. Select “Nordea Suomi”.
  4. Select the language.
  5. Add a new user by following the instructions in the app.

Tip: download the code app on several mobile devices to ensure that you can continue banking even if you lose or break your primary device.

 

What should be done if you switch phones or your phone is lost?

  • Log in to your Nordea Business netbank with the codes app of your old mobile device or with a code calculator.  If you cannot log in to the Netbank, please contact Nordea Business Centre.
  • Download the code app from an app store to your new mobile device.
  • Note that you need both the one-time activation code and the temporary PIN code for the activation. 
  • NB If you enter the activation code before the temporary PIN code has arrived, the activation code will no longer work.

If possible, download the code app on more than one mobile device. 

Security

Secure use of online access codes

Never surrender your access codes to another person. Memorise your user ID and the PIN code to Nordea Codes. Keep your user ID separate from your code app.

How does the app work?

When you enter your personal PIN in the code app, it will give changing transaction-specific codes to you. If your mobile device has a data connection, the app will send the code to Nordea in an encrypted network on your behalf.

Without a data connection, the app will show the code on the mobile device's display, where you can copy it to the service you want to use.

The app's security is based on four factors: PIN code, mobile device, access codes, and connection. Always make sure that the device you use is passcode-protected. Always check each transaction and never confirm transactions you have not initiated yourself.

PIN code

PIN code

  • Only you know your PIN code.
  • The code is both application- and device-specific.
  • If you enter an incorrect PIN code five times in a row, the app will be locked for 24 hours.
  • The PIN code will not be saved on the mobile device. The PIN code will be erased from the device memory as soon as the app has finished calculating one-time codes
Codes
Mobile device
Connection

PIN code

  • Only you know your PIN code.
  • The code is both application- and device-specific.
  • If you enter an incorrect PIN code five times in a row, the app will be locked for 24 hours.
  • The PIN code will not be saved on the mobile device. The PIN code will be erased from the device memory as soon as the app has finished calculating one-time codes

Codes

  • The app sends one-time codes to the bank in the background.
  • There are three types of one-time codes depending on usage: Login, Confirmation and Identification.
  • The codes are single-use and transaction-specific.
  • The codes used for confirmation are time-bound.

Mobile device

  • The code app is tied to the device. If someone tries to copy the app to another device, the copied version will not work.
  • The other apps in a mobile device cannot access the information of the code app.
  • If the device's data security is broken, the code app's information will be automatically deleted.

Connection

The connection between the code app and Nordea is SSL/TLS encrypted.

The Nordea code app works on Apple and Android devices in following versions:

  • iOS 10 or later
  • Android 6 or later or Android 4

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