Nordea Codes app

The code app allows you to give up the paper code card and striking out codes. With the app, you can identify yourself and confirm transactions in Netbank, Mobile Bank and Nordea Customer Service. You can also confirm your online payments securely with the app. You can find the instructions to install the app from this page.

What is the Nordea Codes app?

The code app is part of Nordea's access codes. Nordea Codes is a downloadable app for mobile devices which you can use to identify yourself and confirm transactions in our Netbank, Mobile Bank or by contacting Nordea Customer Service.

Tip: it is worthwhile to download the code app on several mobile devices.

If you cannot use the code app, you can also start using the code calculator. Read more about the code calculator here. 

Benefits of the code app

  • Access codes always in your mobile device.
  • No need to carry a separate code card or strike out codes.
  • You will never run out of codes.
  • Secure and easy to use.
  • It is easy to give additional payment confirmation.
  • You can verify that a phone call you receive actually comes from Nordea.
  • You can confirm your online payments securely.

On what devices does the code app work?

The Nordea code app works with iPhone and Android phones as well as iPad and Android tablets using the following operating system versions:

  • iOS 10 and later versions
  • Android 6 and later versions.

What should be done if you switch phones or your phone is lost?

  • Log in to your Classic Netbank with the codes app of your old mobile device, with a code calculator or with a code card.  If you cannot log in to the Netbank, please contact Nordea Business CentreOpens new window
  • Select Settings > Activate the codes app.
  • After the confirmation, you will receive the codes app's activation code to your Netbank's Mail. You will receive a temporary PIN code by regular mail within 2–5 banking days.
  • Download the code app from an app store to your new mobile device.
  • Note that you need both the one-time activation code and the temporary PIN code for the activation. 
  • NB If you enter the activation code before the temporary PIN code has arrived, the activation code will no longer work.
  • Continue the downloading according to the instructions of the app. You will find related screen shots lower on this page.

If possible, download the code app on more than one mobile device. 

Download Nordea Codes app

Download now
Start using the code app as a corporate customer

How to start using the code app

If you wish to have help with the installation, please contact Nordea Business Centre. 

1.

Download the code app from your mobile device's app store. If you already have the code app in personal use, for example, see the instructions on the bottom of the page for how to add another user account.Opens new window

2.

After you have downloaded the app, start the activation process of the code app in Netbank.

3.

After you have confirmed that you will start using the app, you will receive the app's activation code in Netbank's Mail. You will receive a temporary PIN code by letter within 2–5 days. You will need both codes to activate the code app.
Please do not key in the activation code in the app before you have received the PIN code by post.

4.

After you have received the temporary PIN code by post, you can proceed to the next stage and continue to activate the app on your mobile device. You will need both the activation code and the temporary PIN code to activate the app.
Take Nordea Codes app into use in the netbank 1/2
Finalize the process in mobile 2/2
Adding another user account
Implementation in Corporate Netbank

Security

Secure use of online access codes

Never surrender your access codes to another person. Memorise your user ID and the PIN code to Nordea Codes. Keep your user ID separate from your code app.

How does the app work?

When you enter your personal PIN in the code app, it will give changing transaction-specific codes to you. If your mobile device has a data connection, the app will send the code to Nordea in an encrypted network on your behalf.

Without a data connection, the app will show the code on the mobile device's display, where you can copy it to the service you want to use.

The app's security is based on four factors: PIN code, mobile device, access codes, and connection. Always make sure that the device you use is passcode-protected. Always check each transaction and never confirm transactions you have not initiated yourself.

PIN code

PIN code

  • Only you know your PIN code.
  • The code is both application- and device-specific.
  • If you enter an incorrect PIN code five times in a row, the app will be locked for 24 hours.
  • The PIN code will not be saved on the mobile device. The PIN code will be erased from the device memory as soon as the app has finished calculating one-time codes
Codes
Mobile device
Connection