What should be done if you switch phones or your phone is lost?
- Log in to your Classic Netbank with the codes app of your old mobile device, with a code calculator or with a code card. If you cannot log in to the Netbank, please contact Nordea Business CentreOpens new window.
- Select Settings > Activate the codes app.
- After the confirmation, you will receive the codes app's activation code to your Netbank's Mail. You will receive a temporary PIN code by regular mail within 2–5 banking days.
- Download the code app from an app store to your new mobile device.
- Note that you need both the one-time activation code and the temporary PIN code for the activation.
- NB If you enter the activation code before the temporary PIN code has arrived, the activation code will no longer work.
- Continue the downloading according to the instructions of the app. You will find related screen shots lower on this page.
If possible, download the code app on more than one mobile device.