Nordea ID app for corporate customers

Download the Nordea ID app to your mobile device from your app store. If you are already using Nordea ID for your personal banking, you can easily add your company’s user profile to the same app.

1. To activate the Nordea ID app, you need an activation code and a temporary PIN that you get by calling Nordea Business Centre, tel 0200 26262.
2. Once you have the activation code and the temporary PIN, you can do the activation. The app will guide you through each step. Follow the instructions and enter the activation code and the temporary PIN in the app. 
3. Select a personal PIN that you will use to log in and confirm payments. Finally, name your user profile.
   
4. Nordea ID is now ready to use!

We recommend that you do not rely on just one Nordea ID app. You should also have it activated on another device or have the code calculator ready to ensure you can continue banking even if your phone breaks, for instance. You can

• download the code app to your smartphone and tablet
• add your user profile to your spouse’s code app, for example. 

If you have the app on one device, such as your smartphone, you can use it to activate the Nordea ID app on another device, such as your tablet. You can do this easily with a QR code – no separate activation codes needed. 

How to add a user profile to the Nordea ID app

You can add more than one user profile to the same Nordea ID app. 

1. Open the app on the device to which you want to add a user profile.
2. Open the settings and select “Add user”.
3. Follow the “Activation with a QR code” instructions from section 4 onwards.

Activation with a QR code 

From an old device to a new one 

1. Download the Nordea ID app on a new device from your app store.
2. Make sure that both your old and new device have the latest app version and that both your devices have a network connection. You can obtain a network connection either with mobile data (SIM card), a wireless network (wi-fi) or by sharing a network connection from another device.
3. Check what the latest app version is from the app store of your device. You can find out the app version by opening the code app and selecting Instructions: the version number is shown at the bottom of the page. You should activate the automatic updating for the code app in the settings of your smart device to make sure that you are always using the latest app version. 
4. Open the code app on your new device and select your customer group.
   1. Select "Nordea Finland".
   2. Select the language in which you want to use the app. 
   3. Select “Nordea Business customer”.
   4. Select “Activate on this device” and follow the instructions in the app.
   5. Log in to your old device.
   6. Select the user for whom you want to activate the code app on the new device.
   7. Select “Activate on another device”. 
   8. Enter your Nordea Business access codes and the PIN for the app.
   9. The app now creates a QR code with which you can activate the Nordea ID app on another device.
   10. Go back to your new device and read the QR code from the old device with the scanner that was opened automatically after reading through the instructions on the new device.
   11. Once the QR code has been read, you are prompted to create a PIN and to give a name to your user profile. 
   12. The Nordea ID app has now been activated and you can close your old device. 

You can use the same code app to manage both your personal banking and several companies’ banking by creating multiple user profiles.

1. Open the app and tap the menu in the upper right corner.
2. Select “Add user”.
3. Select “Nordea Suomi”.
4. Select the language.
5. Add a new user by following the instructions in the app.

Tip: download the code app on several mobile devices to ensure that you can continue banking even if you lose or break your primary device.

• Log in to your Nordea Business netbank with the codes app of your old mobile device or with a code calculator.  If you cannot log in to the Netbank, please contact Nordea Business Centre.
• Download the code app from an app store to your new mobile device.
• Note that you need both the one-time activation code and the temporary PIN code for the activation. 
• NB If you enter the activation code before the temporary PIN code has arrived, the activation code will no longer work.

If possible, download the code app on more than one mobile device. 

• Only you know your PIN code.
• The code is both application- and device-specific.
• If you enter an incorrect PIN code five times in a row, the app will be locked for 24 hours.
• The PIN code will not be saved on the mobile device. The PIN code will be erased from the device memory as soon as the app has finished calculating one-time codes

• The app sends one-time codes to the bank in the background.
  
• There are three types of one-time codes depending on usage: Login, Confirmation and Identification.
• The codes are single-use and transaction-specific.
• The codes used for confirmation are time-bound.

• The code app is tied to the device. If someone tries to copy the app to another device, the copied version will not work.
• The other apps in a mobile device cannot access the information of the code app.
• If the device's data security is broken, the code app's information will be automatically deleted.

The connection between the code app and Nordea is SSL/TLS encrypted.

The Nordea code app works on Apple and Android devices in following versions:

• iOS 10 or later
• Android 6 or later or Android 4