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How to start using the Nordea ID app

If you are using Nordea Netbank for your personal banking, you can log in to Nordea Business with the same credentials. Learn how to activate the Nordea ID app.

If you have personal online banking credentials from another Finnish bank, you can use them to activate the Nordea ID app, which you will then use to access Nordea Business. Learn how to activate the Norrdea ID app with credentials from another bank.

If you are still using your company credentials to log in to Nordea Business, you can request the activation code and temporary PIN needed to activate the Nordea ID app by contacting Nordea Business Centre.

Activating the app with online banking credentials from another Finnish bank
If you get a new phone or lose your current one
Secure use of online banking credentials

How to activate the Nordea ID app with online banking credentials from another Finnish bank

  1. Install the Nordea ID app on your mobile device from your app store and start the activation by naming your profile.
  2. Select Nordea Finland as your country, select the language you want and select Nordea Business customer as your customer type.
  3. Select “I have other bank’s credentials” as the authentication method.
  4. You will be directed to the authentication page where you can select your bank.
  5. Once you have verified your identity, the app will ask you to confirm your phone number. We will send your activation code to this number. If we don’t have a phone number for you in our system, please contact Nordea Business Centre.
  6. You can now enter the 10-digit activation code that you received by SMS.
  7. Choose a 4–8 digit PIN. You will use this PIN to log in to services and confirm transactions with the Nordea ID app.
  8. Once the activation is complete, you will see your personal user ID with which you will log in to Nordea Business from now on. 

What to do if you get a new phone or lose your current one

If you are using Nordea Netbank for your personal banking

You have online banking credentials from another Finnish bank

  • When you get a new phone, you can activate the Nordea ID app on the new device using your online banking credentials from another bank. See ‘Activating the Nordea ID app with online banking credentials from another Finnish bank’ for further instructions.
  • If you lose your phone or suspect it might have fallen into the wrong hands, contact Nordea Business Centre immediately.

If you are using your company credentials to log in to Nordea Business, you can request the activation code and temporary PIN needed to activate the Nordea ID app by contacting Nordea Business Centre.

How to use your online banking credentials securely

  • We are constantly updating and developing the Nordea ID app to make sure it’s secure. Remember to always update the app to the latest version.
  • Create a PIN for the Nordea ID app and change the PIN when needed. Create a PIN for your mobile device as well to ensure that your Nordea ID app is always secured by two different PINs.
  • Never disclose your online banking credentials to anyone else. Memorise your user ID and your PIN for Nordea ID. Keep your user ID separate from the app.
  • Always make sure you see the same 4-character login identifier on the login page and in your Nordea ID app.
  • Nordea or the authorities will never ask for your online banking credentials, card details or PIN over the phone, in a text message, by email or on social media. 
  • We will never request your personal banking details or ask you to follow a link to log in to our mobile or online banking services in our newsletters.
  • Regardless of your preferred login method, we urge you to be vigilant of attempted scams.

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