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Frequently asked questions about Nordea Business

How do I log in to Nordea Business?

If you are a personal customer of Nordea, you can use your personal online banking credentials to log in to Nordea Business. If you are a customer of another bank, you can set up your log-in credentials in the Nordea ID app. How to activate the Nordea ID app.

You can log in to the Nordea Business app with the same credentials as for the browser version. Once you have logged in to the mobile version for the first time with the Nordea ID app, you can go to the settings to activate fingerprint and face recognition as the means of authentication. The settings are in the top right corner of the Nordea Business app.

How do I add a user to Nordea Business?

The Nordea Business administrator can add new users in the Manage Users section, which can be found in the top right corner of the online bank. Just click or tap the name of the company and Manage Users from the menu below it. Only the administrators have access to the Manage Users function.

A new user can be added by selecting “Add new user”. The administrator must know the new user’s name, personal identity number, phone number and email address. Help for creating users is available in the Manage Users Guide, which can be found on the Manage Users pages.

How do I order a new debit card?

You can order a Business Visa Debit card easily through Nordea Business. Just go to the card application form and fill in the cardholder’s name and the card details. Once you have submitted the application, we will check it and then send the agreement for signing to the following:

• the person authorised to sign for the company in the Company Documents service
• the cardholder in Nordea Omaposti

Please note that if the cardholder is authorised to sign for the company, they will need to sign the agreements twice, once as the company’s representative and once as the cardholder.

Order a new card through Nordea Business Opens new window

How do the mobile and browser version of Nordea Business differ?

The Nordea Business app is to a great extent identical to the browser version of Nordea Business. The newest features are sometimes released in the mobile version with a delay of a couple of weeks. The biggest difference between the mobile and browser version is that financial statements can only be downloaded from the browser version. In addition, the Overview tab in the browser version includes a list of links to other services, such as Trade Finance and Nordea Finance.

However, the mobile version allows you to do your banking at any time on the go. You can fill in product applications, manage payments, send sales invoices and contact us, if necessary. 

How do I sign my company up for Nordea Business?

As a Nordea corporate customer, you have easy access to Nordea Business – just get in touch with Nordea Business CentreOpens new window. Nordea Business Centre to sign up. Please note that you must have the right to represent your company and personal online banking credentials.

In the case of an association, a co-op, a foundation or a housing company, we always require the minutes of the meeting of the board in which the decision was taken on subscribing for the new service. See our examples of clauses that can be added to the minutes in order to give this authorisation.

Sign up for Nordea Business