Manage Users in Nordea Business

General information on the Manage Users function

Manage Users is a service in Nordea Business that allows the administrator appointed by the company to manage Nordea Business users and their authorisations. The administrator can add and remove users and edit their authorisations as a self-service. Users can be given different authorisations, such as the ability to enter payments without the right to confirm them, or the right to only view account information in Nordea Business.

The Manage Users function can be found in Nordea Business under the administrator’s Profile menu. 

Appoint an administrator

Your company must appoint at least one and a maximum of two administrators in Nordea Business within 30 days of receiving a notification about this in Nordea Business.  

After appointing the administrator, your company will be sent an agreement to sign so as to confirm the administrator. You should carefully read the agreement before signing it and check the authorisations granted to the administrator under the agreement.

An administrator appointed by your company has broad authorisations to use Nordea Business and to manage other users. 

The administrator will be able to view and use all services in Nordea Business. They will also determine the Nordea Business users and the users’ authorisations, and they will be responsible for making sure that all user information in Nordea Business is up to date. If necessary, the administrator can edit the authorisations of the users and remove users completely. However, an administrator may not appoint another administrator, as this is subject to a separate agreement between your company and Nordea. The administrator’s right to manage Nordea Business users will end once the company asks Nordea to remove the administrator from its Nordea Business agreement.

Changes to login methods

The administrator appointed by your company, and later, the users they have added, must use their personal online access codes to verify their identity when logging in to Nordea Business.

If the administrator or user already has a personal customer’s access codes from Nordea and is using the Nordea ID app, they can use these to log in to Nordea Business as well.

If they are a customer of another bank, they will need to create a user profile in the Nordea ID app in order to log in to Nordea Business. The Nordea ID app can be downloaded from your phone’s app store, and the profile can be created by logging in to the app with the personal customer’s access codes of another bank. Once they have created the profile, they will get a personal user ID for logging in to Nordea Business. If biometric identification, such as fingerprints or face ID, was previously used to log in to Nordea Business, this feature must be activated again for the user profile.  

See our instructions for adding a Nordea Business user profile in the Nordea ID app below. 

Adding users

Once your company has appointed an administrator in Nordea Business, they must create users in Nordea Business and set authorisations for them within 30 days. Once this deadline has passed, the old Nordea Business access codes will stop working and only the users who have been created by the administrator and have activated personal identification will be able to access Nordea Business.

The administrator can create users in the user management section in Nordea Business. The instructions for creating users can be found in the Manage Users Guide, which we have sent to your company as a message in Nordea Business.

In order to create a user, the administrator must provide the user’s name, personal identity number, phone number and email address. The administrator may not add new administrators.