Questions and answers of Nordea ID app

If you have activated the Nordea ID app on your previous device, you can use it to activate the Nordea ID app on your new device. Find the Nordea ID app in your app store and install it on your new device. Make sure both your new and previous devices are connected to the internet. Open Nordea ID on your new mobile device, tap “Let’s start” and follow the instructions. Select “Activate on this device” as the authentication method. In the app on your other device, select “Activate in another device”. Follow the instructions in the app and activate Nordea ID using the QR code. Go to the instructions for activating the app.

Alternatively, you can use your online banking codes from another Finnish bank or your mobile ID to activate Nordea ID. To do this, install the app on your new device and begin the set up process. Select “Other bank’s credentials” as the authentication method and follow the instructions in the app. 

Start the activation by downloading the Nordea ID app from your phone’s or tablet’s app store. 

Open the Nordea ID app and tap “Let’s start”. Enter a user name in the app. You can use your first name, for example. Follow the steps in the app. Select “Nordea Suomi” as the country, then your preferred language and “Nordea personal banking customer” as your customer type. Next, select the authentication method “Activation code” and “Yes. I have both the activation code and the temporary PIN”. Enter the 10-digit activation code and the temporary PIN in the app. Finally, create a personal PIN which only you know. The app is now ready for use.

If you only have a credit card with us, you’ll need online banking codes from another Finnish bank or a mobile ID to activate the Nordea ID app. Find the app in your app store and install it. Open the app on your device and begin the set up process. First select “Nordea Suomi” and the language of your choice. Then select “I only have a credit card through Nordea” and follow the instructions in the app.

If you have no means of verifying your identity, you can order an activation code and temporary PIN from us to set up the Nordea ID app. You’ll receive the activation code in a text message and the temporary PIN by post in 3–5 weekdays. You’ll need both to activate the app. You can order the activation code and temporary PIN in two ways.

1) Order in the app: Open the app and begin the set up process. Select “Activation code” as the authentication method and then select “I would like to order the activation code and temporary PIN”.  

2) Order by phone: Call Nordea Customer Service, tel 0200 70 000Opens new window (local rates apply), select “the Nordea ID app” as the reason for your call and follow the instructions.

You can find instructions for activating the Nordea ID app here.

You can order the activation code and temporary PIN in the Nordea ID app: Open the app and begin the set up process. Select “Activation code” as the authentication method and then select “I would like to order the activation code and temporary PIN”. You can also order the activation code and temporary PIN by calling Nordea Customer Service, tel 0200 70 000Opens new window (local rates apply). Select “Nordea ID app” as the reason for your call and follow the instructions.

For security reasons, the app will be locked after too many unsuccessful identification attempts. It will be automatically unlocked after 24 hours. This process can’t be speeded up. 

 If the Nordea ID app displays an error message saying “The Nordea ID app has stopped” or “This service is not available, please try again later”, please do the following:  

1. Update the app to the latest version in your app store.  
2. Then turn off your device and restart it.  

You can now open the Nordea ID app again and use it for identification again.  

If the Nordea ID app displays the error message “Several simultaneous identification/confirmation attempts”, close and reopen the app, then enter your PIN. The error should be resolved.  

If you lose a phone or tablet with an activated Nordea ID app and you suspect it might have fallen in the wrong hands, please contact Nordea Customer service without delay so that the app can be locked. 

If you mobile device is broken and you would like to activate the Nordea ID app on a new phone or tablet, there are several ways to do this. If you have online banking codes from another bank or a mobile ID, you can use them to activate the app immediately. If you don’t have any means of digital identification, you can activate a new Nordea ID app by ordering activation codes in the app. These will be delivered to you by post.  

 Please note that we recommend that you download and activate the app on more than one device, for example on another phone or tablet. You can add more than one user profile to your app. This way you can ensure that you’ll be able to log in to various services even if your mobile device is lost or broken.

 If the Nordea ID app displays an error message saying “The Nordea ID app has stopped” or “This service is not available, please try again later”, please do the following:  

1. Update the app to the latest version in your app store.  
2. Then turn off your device and restart it.  

You can now open the Nordea ID app again and use it for identification again.  

If the Nordea ID app displays the error message “Several simultaneous identification/confirmation attempts”, close and reopen the app, then enter your PIN. The error should be resolved.  

If you lose a phone or tablet with an activated Nordea ID app and you suspect it might have fallen in the wrong hands, please contact Nordea Customer service without delay so that the app can be locked. 

If you mobile device is broken and you would like to activate the Nordea ID app on a new phone or tablet, there are several ways to do this. If you have online banking codes from another bank or a mobile ID, you can use them to activate the app immediately. If you don’t have any means of digital identification, you can activate a new Nordea ID app by ordering activation codes in the app. These will be delivered to you by post.  

 Please note that we recommend that you download and activate the app on more than one device, for example on another phone or tablet. You can add more than one user profile to your app. This way you can ensure that you’ll be able to log in to various services even if your mobile device is lost or broken.

For security reasons, the app will be locked after too many unsuccessful identification attempts. It will be automatically unlocked after 24 hours. This process can’t be speeded up.