- I can’t log in to the new Netbank. The login page is not loaded and I get a blank white screen.
In order to use Netbank, you need an internet browser, eg Chrome, Firefox, Edge or Safari. Internet Explorer is no longer supported.
Please update your browser to the latest version or switch to another browser.
We recommend that you update the latest operating system on your device or use the latest version of Google Chrome, Firefox, Microsoft Edge or Safari when using Nordea’s services. You can also use Nordea Mobile on your smartphone and tablet.
See the technical requirements for Netbank
- Can I select the language I want to use?
Yes. Netbank is available in Finnish, Swedish and English. You can change the language in the top right corner of the login screen before you log in. Your language selection will remain the same until you change it again.
- Can I switch between my personal and my corporate accounts?
Yes. You can change the view from your personal accounts to your corporate accounts by clicking your name in the top right corner. You can see all the accounts you have access to.
- How can I give feedback on Netbank?
You can give feedback when you are logged in to Netbank by clicking the Feedback button on the right-hand side of every screen.
- Can I copy an invoice in Netbank?
Yes, you can. You can see the icon for copying an invoice at the end of the row in account transactions.
- How can I edit the name of my account in Netbank?
Go to the Finances tab, then select Accounts & transactions. Select the account you want to rename, then click on Show account details and Edit the account name. Remember to save the changes you make.
- How do I find account statements?
Account statement for Disposal account
You can access the account statements covering your disposal account transactions via the link Account statements under Transactions & details. The link will redirect you to the old Netbank, Accounts > Account Statement.
Account statements covering disposal account transactions will be incorporated into the new Netbank before the old Netbank is closed.
Account statement for PerkAccount
E-statements covering PerkAccount transactions registered in February 2020 or later are available in Nordea Netbank under Finances > DocumentsOpens new window.
Older e-statements created before February 2020 are available in Nordea Netbank under Finances > Documents > Old Netbank documents.
- How can I make a payment that has been rejected in Netbank?
You can’t edit or delete a rejected payment in the new Netbank. Instead, you must create a new payment.
- Are all services available in the new Netbank?
You can now do all your banking in the new Nordea Netbank, although some services will still redirect you to the old Netbank for now. We are still developing Nordea Netbank further and continue to add new functionalities to it. Please tell us what you think about it in the Feedback section of Nordea Netbank.
In the new Netbank, there are direct links to the services in the old Netbank under “Other services” in the right-hand side of the Overview page.
Our new Netbank adapts to the device you are using, so it will work just as smoothly on a tablet as on a computer.
- I can’t log in to Netbank. What should I do?
Open the Nordea ID app and make sure that it is available. If the Nordea ID app displays the error message “Several simultaneous identification/confirmation attempts”, close and reopen the Nordea ID app, then enter your PIN. The error should be resolved. Also check that you are using the latest version of the Nordea ID app. Then empty the cache of your browser and clear your browsing history. Try to restart your device. Wait for a moment and try to log in again. We will inform our customers of any planned service breaks in advance in Nordea Mobile and Nordea Netbank, on our website and on social media.
- Can I search for account transactions in Netbank?
You can search for account transactions using, for example, the recipient, amount or date from any of your accounts in Netbank. You can do this under Finances > Accounts and transactions.
- Can I export my account transactions in Netbank to an Excel file, for example?
Yes, you can. The export button (“CSV”) is located beside the Print button on the Transactions & details page of the account you selected.
- Can I make a foreign currency payment in the new Netbank?
You can make foreign currency payments in the new Netbank by going to Payments, then selecting Currency payment. Please note that, in the new Netbank, you can only make changes to currency payments that you have created in the new Netbank, not the old one.
- How do I send messages to Nordea?
You can get an answer to many of your questions without having to send us a message and wait for a reply.
Go to Netbank, and under the Help menu, click ‘Write to us’ to be able to chat with our chatbot Nova. Ask Nova about what you need to know and it will either offer you a solution right away or redirect you to the right channel.
You can also find the message and chat history and the ‘Send document’ function on the Help page in Nordea Mobile and Netbank.
- Can I attach documents to the messages I send to my adviser?
Yes, you can. When writing a new message, click Add attachment. You can attach up to 7 files to one message.
Add attachmentOpens new window
- Where can I sign an agreement?
You can sign agreements in Netbank by clicking on your name in the top right corner, then navigating to Documents > Sign agreements and documents.
Sign an agreementOpens new window
- How many payment recipients can I save in my recipients list?
You can add as many recipients as you want to your list – there is no upper limit.
- Why weren’t all my payment recipients transferred from the old Netbank to the new one?
The recipient list in the new Netbank is the same as the one you have in Nordea Mobile. The recipient list in the old Netbank was transferred to the new Netbank when you logged in to the new Netbank for the first time. When you are making a payment in the new Netbank, you can add the recipient to the list by ticking the box next to ‘Save recipient’. In the new Netbank, it isn’t possible to add recipients to the list automatically.