Questions and answers about mobile bank and Netbank

Nordea Mobile works on all Android devices running version 7.0 or higher and on all iOS devices running version 12 or higher. Your device needs to be running iOS 12 or higher for you to get the latest updates.

Download the latest version of the Nordea Mobile app from your app store. You will also need the Nordea ID app or a code calculator to log in to the Nordea Mobile app.

Nordea Mobile is an application that you can download on your smart device and use to handle your daily banking. 

• The Overview tab gives you an overview of your finances at a glance. On the same tab, you can also access payments, e-invoices and accounts, manage your payment cards and view your savings and investments, loans and consumer credit, and insurance policies. You can edit the view on the tab and add the quick links you need. 
• The Insights tab gives you a more detailed breakdown of your income and expenses. You can also create budgets for yourself. 
• On the Services tab, you can view our offering and sign up for new banking services.  
• On the Help page, you can book online meetings and chat with us or call us with your identity already verified. You can also give feedback to our development team.
• The Profile tab is where you can find your contact details and documents and manage the app’s settings. 
• To log in to Nordea Mobile, you will need either the Nordea ID app or code calculator.

You can find help and tips for using Nordea Mobile on the Nordea.fi website.

Yes. Nordea Mobile is available in Finnish, Swedish and English. You can change the language of the app on the Profile page, under Settings > Language.

You can copy an invoice you have already paid by tapping the Copy button, which is shown when you open the details of the invoice.

You can find your account statements in Nordea Mobile under Profile > Documents > Archive.   

The Nordea Mobile archive contains the following account statements: 

• PerkAccount statements created after February 2020.
• Current account statements if your account was opened after December 2022.
• As of 1 January 2023, you also find ASP account statements under Profile > Documents > Archive.

We are currently renewing our document archives so as to have all your documents in one place. However, some documents are only available in Netbank for the time being.

You can copy a rejected payment by opening it and tapping the Copy button, which is shown on the payment details view.

It is not possible to create text files in Nordea Mobile. You can export your account transactions to a text file in Netbank.

You can sign agreements under Profile > Documents > Open documents to be signed.

You can give feedback in the ‘Send us feedback section’ on the Help tab.

Here’s how you can search for account transactions:

1. Open your account details from the Overview tab. 
2. Scroll down the list of transactions until you see the text ‘Show all’. Tap it. 
3. The search field containing the text ‘Search transactions’ should appear at the top of the page. 

You can search using the recipient’s name, for example, and over a specific period of time. 

In order to use Netbank, you need an internet browser, eg Chrome, Firefox, Edge or Safari. Internet Explorer is no longer supported.

Please update your browser to the latest version or switch to another browser.

We recommend that you update the latest operating system on your device or use the latest version of Google Chrome, Firefox, Microsoft Edge or Safari when using Nordea’s services. You can also use Nordea Mobile on your smartphone and tablet.

See the technical requirements for Netbank

Yes. Netbank is available in Finnish, Swedish and English. You can change the language in the top right corner of the login screen before you log in. Your language selection will remain the same until you change it again.

Yes. You can change the view from your personal accounts to your corporate accounts by clicking your name in the top right corner. You can see all the accounts you have access to.

You can give feedback when you are logged in to Netbank by clicking the Feedback button on the right-hand side of every screen.

Yes, you can. You can see the icon for copying an invoice at the end of the row in account transactions.

Go to the Finances tab, then select Accounts & transactions. Select the account you want to rename, then click on Show account details and Edit the account name.  Remember to save the changes you make.

Account statement for Disposal account

You can access the account statements covering your disposal account transactions via the link Account statements under Transactions & details. The link will redirect you to the old Netbank, Accounts > Account Statement.

Account statements covering disposal account transactions will be incorporated into the new Netbank before the old Netbank is closed.

Account statement for PerkAccount

E-statements covering PerkAccount transactions registered in February 2020 or later are available in Nordea Netbank under Finances > DocumentsOpens new window.

Older e-statements created before February 2020 are available in Nordea Netbank under Finances > Documents > Old Netbank documents.

You can’t edit or delete a rejected payment in the new Netbank. Instead, you must create a new payment.

You can now do all your banking in the new Nordea Netbank, although some services will still redirect you to the old Netbank for now. We are still developing Nordea Netbank further and continue to add new functionalities to it. Please tell us what you think about it in the Feedback section of Nordea Netbank.

In the new Netbank, there are direct links to the services in the old Netbank under “Other services” in the right-hand side of the Overview page. 

Our new Netbank adapts to the device you are using, so it will work just as smoothly on a tablet as on a computer.

Open the Nordea ID app and make sure that it is available. If the Nordea ID app displays the error message “Several simultaneous identification/confirmation attempts”, close and reopen the Nordea ID app, then enter your PIN. The error should be resolved. Also check that you are using the latest version of the Nordea ID app.  Then empty the cache of your browser and clear your browsing history. Try to restart your device. Wait for a moment and try to log in again. We will inform our customers of any planned service breaks in advance in Nordea Mobile and Nordea Netbank, on our website and on social media.

You can search for account transactions using, for example, the recipient, amount or date from any of your accounts in Netbank. You can do this under Finances > Accounts and transactions.

Yes, you can. The export button (“CSV”) is located beside the Print button on the Transactions & details page of the account you selected.

You can make foreign currency payments in the new Netbank by going to Payments, then selecting Currency payment. Please note that, in the new Netbank, you can only make changes to currency payments that you have created in the new Netbank, not the old one.

You can get an answer to many of your questions without having to send us a message and wait for a reply. 

Go to Netbank, and under the Help menu, click ‘Write to us’ to be able to chat with our chatbot Nova. Ask Nova about what you need to know and it will either offer you a solution right away or redirect you to the right channel. 

You can also find the message and chat history and the ‘Send document’ function on the Help page in Nordea Mobile and Netbank.

Yes, you can. When writing a new message, click Add attachment. You can attach up to 7 files to one message.

Add attachmentOpens new window

You can sign agreements in Netbank by clicking on your name in the top right corner, then navigating to Documents > Sign agreements and documents.

Sign an agreementOpens new window

You can add as many recipients as you want to your list – there is no upper limit.

The recipient list in the new Netbank is the same as the one you have in Nordea Mobile. The recipient list in the old Netbank was transferred to the new Netbank when you logged in to the new Netbank for the first time. When you are making a payment in the new Netbank, you can add the recipient to the list by ticking the box next to ‘Save recipient’. In the new Netbank, it isn’t possible to add recipients to the list automatically.