Questions and answers about mobile bank and Netbank

Nordea Mobile works on Android devices running version 7.0 or higher and on iOS devices running version 15 or higher. Your device needs to be running iOS 15 or Android 9 or higher for you to get the latest Nordea Mobile updates. 

Download the latest version of the Nordea Mobile app from your app store. You will also need the Nordea ID app or a code calculator to log in to the Nordea Mobile app.

Nordea Mobile is an application that you can download on your smart device and use to handle your daily banking. 

• The Overview tab gives you an overview of your finances at a glance. On the same tab, you can also access payments, e-invoices and accounts, manage your payment cards and view your savings and investments, loans and consumer credit, and insurance policies. You can edit the view on the tab and add the quick links you need. 
• The Insights tab gives you a more detailed breakdown of your income and expenses. You can also create budgets for yourself. 
• On the Services tab, you can view our offering and sign up for new banking services.  
• On the Help page, you can book online meetings and chat with us or call us with your identity already verified. You can also give feedback to our development team.
• The Profile tab is where you can find your contact details and documents and manage the app’s settings. 
• To log in to Nordea Mobile, you will need either the Nordea ID app or code calculator.

You can find help and tips for using Nordea Mobile on the Nordea.fi website.

Yes. Nordea Mobile is available in Finnish, Swedish and English. You can change the language of the app on the Profile page, under Settings > Language.

You can copy an invoice you have already paid by tapping the Copy button, which is shown when you open the details of the invoice.

You can find your account statements in Nordea Mobile under Profile > Documents > Archive.   

The Nordea Mobile archive contains the following account statements: 

• PerkAccount statements created after February 2020.
• Current account statements if your account was opened after December 2022.
• As of 1 January 2023, you also find ASP account statements under Profile > Documents > Archive.

If you’re looking for older account statements, please contact Nordea Customer Service.

You can copy a rejected payment by opening it and tapping the Copy button, which is shown on the payment details view.

It is not possible to create text files in Nordea Mobile. You can export your account transactions to a text file in Netbank.

You can sign agreements under Profile > Documents > Open documents to be signed.

You can give feedback in the ‘Send us feedback section’ on the Help tab.

Here’s how you can search for account transactions:

1. Open your account details from the Overview tab. 
2. Scroll down the list of transactions until you see the text ‘Show all’. Tap it. 
3. The search field containing the text ‘Search transactions’ should appear at the top of the page. 

You can search using the recipient’s name, for example, and over a specific period of time. 

In order to use Netbank, you need an internet browser, eg Chrome, Firefox, Edge or Safari. Internet Explorer is no longer supported.

Please update your browser to the latest version or switch to another browser.

We recommend that you update the latest operating system on your device or use the latest version of Google Chrome, Firefox, Microsoft Edge or Safari when using Nordea’s services. You can also use Nordea Mobile on your smartphone and tablet.

See the technical requirements for Netbank

Yes. Netbank is available in Finnish, Swedish and English. You can change the language in the top right corner of the login screen before you log in. Your language selection will remain the same until you change it again.

Yes. You can change the view from your personal accounts to your corporate accounts by clicking your name in the top right corner. You can see all the accounts you have access to.

You can give feedback when you are logged in to Netbank by clicking the Feedback button on the right-hand side of every screen.

Yes, you can. You can see the icon for copying an invoice at the end of the row in account transactions.

Go to the Finances tab, then select Accounts & transactions. Select the account you want to rename, then click on Show account details and Edit the account name.  Remember to save the changes you make.

You can find your account statements in Netbank by clicking on your name in the top right corner and selecting Documents, then ArchiveOpens new window.

The archive contains the following account statements: 

• PerkAccount statements created after February 2020. 
• Current account statements if your account was opened after December 2022.
• ASP account statements as of 1 January 2023.

If you’re looking for older account statements, please contact Nordea Customer Service.

You can’t edit or delete a rejected payment in Netbank. Instead, you must create a new payment.

Open the Nordea ID app and make sure that it is available. If the Nordea ID app displays the error message “Several simultaneous identification/confirmation attempts”, close and reopen the Nordea ID app, then enter your PIN. The error should be resolved. Also check that you are using the latest version of the Nordea ID app.  Then empty the cache of your browser and clear your browsing history. Try to restart your device. Wait for a moment and try to log in again. We will inform our customers of any planned service breaks in advance in Nordea Mobile and Nordea Netbank, on our website and on social media.

You can search for account transactions using, for example, the recipient, amount or date from any of your accounts in Netbank. You can do this under Finances > Accounts and transactions.

Yes, you can. The export button (“CSV”) is located beside the Print button on the Transactions & details page of the account you selected.

You can make foreign currency payments in the new Netbank.

You can get an answer to many of your questions without having to send us a message and wait for a reply. 

Go to Netbank, and under the Help menu, click ‘Write to us’ to be able to chat with our chatbot Nova. Ask Nova about what you need to know and it will either offer you a solution right away or redirect you to the right channel. 

You can also find the message and chat history and the ‘Send document’ function on the Help page in Nordea Mobile and Netbank.

Yes, you can. When writing a new message, click Add attachment. You can attach up to 7 files to one message.

Add attachmentOpens new window

You can find your Profile under your own name in the top right corner of Netbank.

You can sign agreements in Netbank by clicking on your name in the top right corner, then navigating to Documents > Sign agreements and documents.

Sign an agreementOpens new window

You can add as many recipients as you want to your list – there is no upper limit.