Questions and answers about mobile bank and Netbank

Nordea Mobile works on Android devices running version 9 or higher and on iOS devices running version 15 or higher. Support for Android 9 will end in 2025.

Download the latest version of the Nordea Mobile app from your app store. You will also need the Nordea ID app or a code calculator to log in to the Nordea Mobile app.

Nordea Mobile is an application that you can download on your smart device and use to handle your daily banking. 

• The Overview tab gives you an overview of your finances at a glance. On the same tab, you can also access payments, e-invoices and accounts, manage your payment cards and view your savings and investments, loans and consumer credit, and insurance policies. You can edit the view on the tab and add the quick links you need. 
• The Insights tab gives you a more detailed breakdown of your income and expenses. You can also create budgets for yourself. 
• On the Services tab, you can view our offering and sign up for new banking services.  
• On the Help page, you can book online meetings and chat with us or call us with your identity already verified. You can also give feedback to our development team.
• The Profile tab is where you can find your contact details and documents and manage the app’s settings. 
• To log in to Nordea Mobile, you will need either the Nordea ID app or code calculator.

You can find help and tips for using Nordea Mobile on the Nordea.fi website.

Yes. Nordea Mobile is available in Finnish, Swedish and English. You can change the language of the app on the Profile page, under Settings > Language.

You can copy an invoice you have already paid by tapping the Copy button, which is shown when you open the details of the invoice.

You can find your account statements in Nordea Mobile under Profile > Documents > Archive.

You can copy a rejected payment by opening it and tapping the Copy button, which is shown on the payment details view.

It is not possible to create text files in Nordea Mobile. You can export your account transactions to a text file in Netbank.

You can sign agreements under Profile > Documents > Contracts and documents.

You can give feedback in the ‘Send us feedback section’ on the Help tab.

Here’s how you can search for account transactions:

1. Open your account details from the Overview tab. 
2. Scroll down the list of transactions until you see the text ‘Show all’. Tap it. 
3. The search field containing the text ‘Search transactions’ should appear at the top of the page. 

You can search using the recipient’s name, for example, and over a specific period of time. 

Nordea Mobile has a feature that allows you to track and manage your subscriptions, such as streaming service fees. To manage subscriptions, you will need to be using version 4.22 or newer of Nordea Mobile.

How to manage your subscriptions:

• Go to the Insights tab, scroll down and select Subscriptions. You will see a list of subscriptions that are charged to your account or card. You can adjust the settings on the Insights tab to select which accounts and cards you want to include in your insights.
• Starting from version 4.23, you can also access Subscriptions under Payments and e-invoices.
• If there’s a subscription missing from the list, you can add it manually. Tap the plus sign at the bottom of the page, select a payment related to the subscription and categorise the payment as a subscription. If you can’t find the subscription, check the settings on the Insights tab to see if the relevant accounts and cards are included in your insights.
• You can also hide a subscription from the list. Select the subscription and use the slider to hide it. ​

Note: 

• The Subscriptions feature will become more accurate over time as it gets more data on your payments. Your list of subscriptions may at first include one-time purchases by mistake. Once the system detects that a transaction is a one-time purchase and not related to a subscription, it will be deleted from the list automatically.
• If you would like more information about a specific transaction, please contact your subscription service provider directly.

If you want to cancel a subscription, such as a streaming service, in Nordea Mobile,

1. Go to the Insights tab, scroll down and select Subscriptions. You can also access Subscriptions under Payments and e-invoices starting with mobile banking version 4.23.
2. Select the subscription you wish to cancel. Select ‘Cancel subscription’, follow the steps in the app and fill in your details.
3. Sign an authorisation digitally so that we can cancel the subscription for you.
4. We can then handle the cancellation process on your behalf. Your subscription will usually be cancelled in 5 days or less. You will receive a confirmation when the subscription is cancelled. You will also be notified if the subscription can’t be cancelled for some reason. In such a case, please contact the service provider directly.

Note:

• We can’t stop the cancellation process once you have signed the authorisation.
• There are some subscriptions that can’t be cancelled in Nordea Mobile, such as fixed-term subscriptions.
• In some cases, you may be charged a fee for a subscription after you have cancelled it. This may happen if the subscription fee is billed after you submitted the cancellation request but before you receive the final confirmation. If you think that your service provider has charged you by mistake, please contact the service provider directly.

1. On the Overview tab, go to the ‘Accounts and cards’ section.
2. Open the account you want to make your default account,
3. then go to its settings where you can set it to be your default account. Your default account is your primary debiting account for e-invoices and other payments.  

In order to use Netbank, you need an internet browser, eg Chrome, Firefox, Edge or Safari. Internet Explorer is no longer supported.

Please update your browser to the latest version or switch to another browser.

We recommend that you update the latest operating system on your device or use the latest version of Google Chrome, Firefox, Microsoft Edge or Safari when using Nordea’s services. You can also use Nordea Mobile on your smartphone and tablet.

See the technical requirements for Netbank

Yes. Netbank is available in Finnish, Swedish and English. You can change the language in the top right corner of the login screen before you log in. Your language selection will remain the same until you change it again.

Yes. You can change the view from your personal accounts to your corporate accounts by clicking your name in the top right corner. You can see all the accounts you have access to.

You can give feedback when you are logged in to Netbank by clicking the Feedback button on the right-hand side of every screen.

Yes, you can. You can see the icon for copying an invoice at the end of the row in account transactions.

Go to the Finances tab, then select Accounts & transactions. Select the account you want to rename, then click on Show account details and Edit the account name.  Remember to save the changes you make.

You can find your account statements in Netbank by clicking on your name in the top right corner and selecting Documents, then ArchiveOpens new window.

You can’t edit or delete a rejected payment in Netbank. Instead, you must create a new payment.

Open the Nordea ID app and make sure that it is available. If the Nordea ID app displays the error message “Several simultaneous identification/confirmation attempts”, close and reopen the Nordea ID app, then enter your PIN. The error should be resolved. Also check that you are using the latest version of the Nordea ID app.  Then empty the cache of your browser and clear your browsing history. Try to restart your device. Wait for a moment and try to log in again. We will inform our customers of any planned service breaks in advance in Nordea Mobile and Nordea Netbank, on our website and on social media.

You can search for account transactions using, for example, the recipient, amount or date from any of your accounts in Netbank. You can do this under Finances > Accounts and transactions.

Yes, you can. The export button (“CSV”) is located beside the Print button on the Transactions & details page of the account you selected.

Currency payments refer to all credit transfers denominated in a foreign currency or to euro-denominated credit transfers made to a destination outside the Single Euro Payments Area (SEPA).

Currency payments are an additional service that is available in Nordea Mobile and Netbank only to those who have activated it. If you would like to make a currency payment but the function is unavailable in your Nordea Mobile and Netbank, you can call us to request its activation. Once it has been activated, you will see it in Nordea Mobile and Netbank the next time you log in again.

To make a currency payment, select “Payments and e-invoices”, then tap the currency payments icon at the top of the screen in Nordea Mobile, or select “Payments”, then “Currency payments” in Nordea Netbank.

Get further information about the geographical restrictions on currency payments.pdf - Opens new window

You can get an answer to many of your questions without having to send us a message and wait for a reply. 

Go to Netbank, and under the Help menu, click ‘Write to us’ to be able to chat with our chatbot Nova. Ask Nova about what you need to know and it will either offer you a solution right away or redirect you to the right channel. 

You can also find the message and chat history and the ‘Send document’ function on the Help page in Nordea Mobile and Netbank.

Yes, you can. When writing a new message, click Add attachment. You can attach up to 10 files to one message.

Add attachmentOpens new window

You can find your Profile under your own name in the top right corner of Netbank.

You can sign agreements in Netbank by clicking on your name in the top right corner, then navigating to Documents > Agreements and documents.

Sign an agreementOpens new window

You can add as many recipients as you want to your list – there is no upper limit.

Subscription management is only available in the Nordea Mobile app. Go to the Insights tab, scroll down and select Subscriptions. You can also access Subscriptions under Payments and e-invoices starting with mobile banking version 4.23.

In the Subscription section you can:

• See subscriptions that are charged to your account or card. You can adjust the settings on the Insights tab to select which accounts and cards you want to include in your insights.
• Cancel subscriptions by authorising us to handle the cancellation process on your behalf.

To manage subscriptions, you will need to be using version 4.22 or newer of Nordea Mobile.

1. Go to the Finances tab, then select ‘Accounts & transactions’.
2. Open the account you want to make your default account,
3. then click ‘Show account details’. Under the ‘Default account’ heading, click ‘Make default’. Your default account is your primary debiting account for e-invoices and other payments.