We are committed to conducting business with the highest ethical standards and according to applicable laws, rules and regulations. Nordea’s internal control and operating procedures are designed to detect and prevent misconduct and fraudulent actions; however, even the most efficient controls cannot fully safeguard against all possible circumstances. For this reason, we encourage all customers, partners as well as our own employees to always report any suspected fraudulent or unethical behaviour.
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What should you report?
Our whistleblowing procedure is intended solely for reporting suspected misconduct or irregularities, such as fraudulent, inappropriate, dishonest, illegal or negligent activity or behaviour. The whistleblowing procedure should not be used for customer complaints or to report on issues related to personal disputes.
How should you report misconduct?
We encourage you to report openly, by providing your own name and contact details, as all reports are handled with strict confidentiality. However, you may also choose to report anonymously by using our system, which is managed by an external party. The system is separate from Nordea’s IT systems and does not track IP addresses or other data that could identify a person sending a message.
Should you choose to, you have the right to request and receive a complete list of information stored regarding your case, and if needed, have the right to request Nordea to correct incomplete or incorrect information.
Reports can be made in English, Danish, Finnish, Norwegian and Swedish; reports made in other languages will not be handled.