Disturbance messages - information for our customers

On this page, you will find information about service breaks affecting our banking services. You will find information on any unexpected disturbances primarily in the service concerned – e.g. on the login page of Nordea Mobile and Netbank.​​ 

Some accounts will be unavailable early Saturday morning,
7 February, from 2.30 am to 7.00 am – credit cards will work as usual

5 February 2026  We are upgrading our account system to ensure we can continue providing the best possible solutions for our customers. Due to this upgrade, some of our customers’ current accounts will be unavailable early Saturday morning, 7 February 2026, from 2.30 am to 7.00 am. Services related to these accounts, such as paying with your debit card and paying bills, will not be available during the service break.

Credit cards will work as usual.

We have sent a letter via Nordea Mobile and Netbank or by post to the customers who will be affected. If you haven’t received a letter, it means the service break won’t affect you. The service break applies to 260,000 customers, meaning only a small share of our customers will be affected.

The upgrade is account-specific, which means that the service break will only affect the current accounts that were specified in the letter sent to the customer. If you have several current accounts, the service break may not apply to all of them. Most Nordea customers also have a PerkAccount in addition to a current account which they can use for their daily banking needs as usual during the service break. Most affected customers also have a credit card, which they can use as usual during the service break.

You can prepare for the service break by paying any urgent bills and making any urgent credit transfers beforehand.

We thank you for your understanding and apologise for any inconvenience caused by the upgrade.

We are constantly developing our banking services so that you can use them smoothly and securely Sometimes our development activities require maintenance breaks in our services. We will always seek to minimise any inconvenience caused and will provide information in an appropriate manner.

How will we provide information on disturbances?

Planned maintenance: We will always plan any regular maintenance work carefully in advance and inform you on this page about any breaks due to maintenance. Depending on the scope of maintenance, we will also provide information on upcoming service breaks in other ways.

Unexpected disturbances in our banking services: You will find information on any unexpected disturbances primarily in the service concerned – e.g. on the login page of Nordea Mobile and Netbank.​​ 

What to do if you notice a disturbance in our banking services?

If you notice a disturbance in Nordea’s banking services, please follow our information on the disturbance in the service concerned.

Please note that our Customer Service may be busy when disturbances occur. Therefore please follow our digital channels.