Disturbance messages - information for our customers

24.4.2024  We have detected an error in card authorisation holds. Some authorisation holds for customers' card payments have not been deleted automatically from account transactions when the merchant has debited the payment. As a result, some accounts may show both the authorisation hold and the debit transaction.

The unnecessary authorisation holds will be corrected automatically during this week, so you don't need to do anything.

We understand that this may cause inconvenience to our customers and appreciate your patience.

Technical error with account information in mobile and netbank

16 April 2024  Due to a human error, we had a temporary technical disturbance in our services in the morning of Tuesday 16 April 2024. During this disturbance, a small portion of our customers may have been able to see accounts which they should not have seen in Nordea Mobile and Netbank. 

These customers have either opened the account in question or they have the right to use the account, but the account should not have shown in their Nordea Mobile or Netbank. The persons who saw these accounts were not able to effect any payments or credit transfers. The money in the account was not compromised at any point.

We were able to fix the error quickly. Our customers can continue to use Nordea Netbank and Mobile as normal 

and don’t need to do anything because of this incident. We will contact the customers who were affected. During and after our investigation into the matter, we will of course take all the actions required by the law and the authorities.

We apologise sincerely for the incident.

We are constantly developing our banking services so that you can use them smoothly and securely Sometimes our development activities require maintenance breaks in our services. We will always seek to minimise any inconvenience caused and will provide information in an appropriate manner.

This page contains information on planned maintenance breaks and other disturbances.

How will we provide information on disturbances?

Planned maintenance: We will always plan any regular maintenance work carefully in advance and inform you on this page about any breaks due to maintenance. Depending on the scope of maintenance, we will also provide information on upcoming service breaks in other ways.

Unexpected disturbances in our banking services: You will find information on any unexpected disturbances primarily in the service concerned – e.g. on the login page of Nordea Mobile and Netbank.​​ We will also provide information on disturbances and how they are fixed in our social media channels: X (formerly Twitter)Opens new window and FacebookOpens new window.  

What to do if you notice a disturbance in our banking services?

If you notice a disturbance in Nordea’s banking services, please follow our notifications on this page, on our Latest news page and in Nordea’s social media channels. You will also find information on the disturbance in the service concerned.

Please note that our Customer Service may be busy when disturbances occur. Therefore please follow our digital channels.