Service disruptions

On this page, you will find information about service breaks affecting our banking services. You will find information on any unexpected disturbances primarily in the service concerned – e.g. on the login page of Nordea Mobile and Netbank.​​

Information about distributed denial-of-service (DDoS) attacks

A DDoS attack is an attempt to overload a system or website to prevent users and customers from accessing online services or to cause delays when using the services. An attack like this can affect our services, such as Nordea Mobile and Netbank or our websites, by slowing down or blocking access to these services at times.

A DDoS attack only affects the availability of our online services. It is not a data breach and our customers’ data and assets remain safe.

Frequently asked questions

Disturbances in our banking services

We are constantly developing our banking services so that you can use them smoothly and securely Sometimes our development activities require maintenance breaks in our services. We will always seek to minimise any inconvenience caused and will provide information in an appropriate manner.

How will we provide information on disturbances?

Planned maintenance: We will always plan any regular maintenance work carefully in advance and inform you on this page about any breaks due to maintenance. Depending on the scope of maintenance, we will also provide information on upcoming service breaks in other ways.

Unexpected disturbances in our banking services: You will find information on any unexpected disturbances primarily in the service concerned – e.g. on the login page of Nordea Mobile and Netbank.​​ 

What to do if you notice a disturbance in our banking services?

If you notice a disturbance in Nordea’s banking services, please follow our information on the disturbance in the service concerned.

Please note that our Customer Service may be busy when disturbances occur. Therefore please follow our digital channels.