Disturbance messages - information for our customers

On this page, you will find information about any temporary technical issues and service breaks affecting our banking services. We will update the page as needed.

Service break on Saturday 10 August some of our customers – this is how you can prepare beforehand

We want to ensure that you will have modern services available to you now and in the future. We are upgrading our account systems, which is why there will be a service break on Saturday 10 August, starting at 19.00 in the evening and ending at 1.00 am (early hours of Sunday). The service break will affect some of our customers.

We send a letter by post or a message to Nordea Mobile and Netbank to the customers who will be affected. You can use your credit cards normally during the break. Services related to accounts, such as paying with your debit card and paying bills, will not be available. If you haven’t received a separate message, it means the service break won’t affect you. 

This update is account-specific, which means that the service break will only affect the accounts that were specified in the letter sent to the customer. If the customer has more than one current account, it is possible that not all of them will be moved to the new system at the same time. Most Nordea customers also have a PerkAccount in addition to a current account which they can use for their daily banking needs as usual during the service break.

You can prepare for the service break by withdrawing some cash beforehand. We recommend that you pay any urgent bills and make any urgent credit transfers before the service break. 

We thank you for your patience and apologise for any inconvenience.

We are constantly developing our banking services so that you can use them smoothly and securely Sometimes our development activities require maintenance breaks in our services. We will always seek to minimise any inconvenience caused and will provide information in an appropriate manner.

This page contains information on planned maintenance breaks and other disturbances.

How will we provide information on disturbances?

Planned maintenance: We will always plan any regular maintenance work carefully in advance and inform you on this page about any breaks due to maintenance. Depending on the scope of maintenance, we will also provide information on upcoming service breaks in other ways.

Unexpected disturbances in our banking services: You will find information on any unexpected disturbances primarily in the service concerned – e.g. on the login page of Nordea Mobile and Netbank.​​ We will also provide information on disturbances and how they are fixed in our social media channels: X (formerly Twitter)Opens new window and FacebookOpens new window.  

What to do if you notice a disturbance in our banking services?

If you notice a disturbance in Nordea’s banking services, please follow our notifications on this page, on our Latest news page and in Nordea’s social media channels. You will also find information on the disturbance in the service concerned.

Please note that our Customer Service may be busy when disturbances occur. Therefore please follow our digital channels.