Delays in credit transfers to some savings accounts
Update 4 July at 14.50: A small number of the credit transfers rejected due to the disturbance last week have not yet been credited to receiving accounts. We will credit these payments to the accounts of our customers during the first days of this week. We apologise for this delay.
1 July 2022 Some of our customers have experienced problems with credit transfers on savings accounts and with updating their balance information. The cash transfers will be made to the accounts today. We apologise for the inconvenience caused by this delay.
Tax refund payment dates
30 June 2022 In 2022, tax refunds will be paid on 4 July, 3 August, 5 September, 3 October, 5 November or 5 December. You can see the date of your tax refund on your tax decision.
Tax refund paid to your account
The tax refunds are paid into your bank account if the Tax Administration knows your valid account number. If you can’t see the refund on your account, we recommend checking your account again later, as the payments are made on that day and it may take a while for them to come through. Your tax refund payment date may have also been postponed if you supplemented your tax declaration after the initial decision, for example. Read more on the vero.fi websiteOpens new window.
Tax refund paid through a money order
If you haven’t provided your account number to the Tax Administration, you will receive a money order for your tax refund. Tax refunds paid through money orders also have different payment dates. Once you have received a notification of a money order, you can cash your tax refund using several alternative means. Read the instructions about cashing money orders and the fees for the various alternatives.
Maintenance work in savings accounts on 26 June
23 June 2022 We will conduct technical maintenance in our systems on Sunday 26 June between 0.00 and 8.00. During this period, some of our customers’ savings accounts’ transaction history will not show in Nordea Mobile or Nordea Netbank. Current accounts and cards will function normally.
We apologise for any inconvenience caused by the maintenance.
Maintenance break is over
12 June 2022 The maintenance break on our systems on Sunday 12th of June has been completed, and our digital services are functioning normally.
Login to the old Netbank has changed on June 7th
7 June 2022 Please start using the new Nordea Netbank. To log in, you will need either the Nordea ID app or code calculator.
You can only log in to the old Netbank using a code card or password until the old Netbank is discontinued.
Even the best services need upkeep – scheduled maintenance on 12 June
6 June 2022 We are carrying out essential maintenance on our systems this coming weekend to ensure you will continue to have high-quality services available to you. Every bank is required by the supervisory authorities to perform routine maintenance.
The maintenance break will start around midnight between Saturday 11 June and Sunday 12 June and end by noon on Sunday. Banking services, such as Nordea Mobile and Netbank, will be unavailable during the break.
You can pay with cards as normal, but you may experience some slowness. Card payments will not succeed online if the online store requires authentication with Nordea ID or the code calculator. You can withdraw cash at Nosto ATMs, and the card blocking service will function normally on 020 333.
We are making every effort to carry out essential maintenance at night on weekends so that it will have as small an impact on your banking as possible.
You can prepare for the service break by doing your daily banking and any business requiring electronic identification before the break starts. If you are travelling, we recommend that you pay your hotel bill already before Sunday.
We understand that the maintenance can be an inconvenience and we kindly ask for your patience.
Short breaks expected in our banking services on the weekend – card payments unaffected
Update on 22 May 2022, at 15:40 There may still be temporary service breaks affecting Siirto payments and Nordea Wallet. We will make every effort to get our services working again as soon as possible.
You’ll be able to pay with cards, withdraw cash from ATMs and use our card blocking service as usual.
We understand that even short breaks can cause inconvenience. We apologise for this and kindly ask for your patience.
20 May 2022 We will be doing technical maintenance of our banking services over the weekend. There may be temporary service breaks between 20.00 on Saturday and 15.00 on Sunday affecting
- online and mobile banking for personal and corporate customers
- electronic identification
- online payments and Siirto payments.
If you find a service is unavailable, please try again later. You’ll be able to pay with cards, withdraw cash from ATMs and use our card blocking service as usual.
All technical systems, services and devices require regular maintenance, and as a bank, we have supervisory authorities who also set us requirements in this area. To fulfil the requirements, we will carry out maintenance of our IT systems for banking services this weekend according to our planned timetable. Since the maintenance will cause some short breaks in our banking services, we will conduct it at night and over the weekend to ensure our customers are affected as little as possible.
You can prepare for the service breaks by doing your daily banking and any business requiring electronic identification before the breaks start.
We will carry out maintenance work on our digital services in the early hours of Sunday
6 May 2022 To ensure the best digital services for our customers, we will carry out maintenance work on Sunday 8 May from 1.00 am until 5.00 am.
During the maintenance, electronic identification will not work and you won’t be able to log into services.
Card payments at stores and cash withdrawals from ATMs and at store checkouts will work normally, as will the card blocking service.
You can prepare for the maintenance break by doing your daily banking and any business requiring electronic identification before the break starts.
We maintain our systems regularly and carry out the work at night so as to cause as little disturbance as possible to our customers. We understand that the maintenance can be an inconvenience and we kindly ask for your patience.
Customer notice April–May 2022
25 April 2022 During April and May, we will send our personal customers a notice, which contains information about topical matters and changes to our services. You will receive the notice via Nordea Netbank and Nordea Mobile or by post. We will send you a text message when the notice is available in Nordea Netbank and Nordea Mobile.
Disturbance in the balance information for savings accounts has been fixed
19 April 2022 The problems that emerged last weekend with the displaying of balance information for savings accounts continued early Tuesday evening. Some customers could not view their savings accounts’ balance information in Netbank or Nordea Mobile. The problem was fixed on Tuesday evening.
Card payments, current accounts and other banking services functioned normally throughout this time.
We apologise for the inconvenience and thank our customers for their patience.
Nordea’s services are running as normal after having been disrupted to some extent by a denial-of-service attack
Updated on 3 March 2022 (published on 1 March 2022) The denial-of-service attack caused some slowness in logins to Nordea's mobile and online banking services. Customers are now able to log in to the services as normal.
We will continue to secure our services.
We apologise for any inconvenience our customers may have experienced.
Is there reason to be concerned about the situation?
There is no need to worry. Customer data or assets have not been compromised. Some customers have had difficulty logging in to the services.
What is a denial-of-service attack?
A denial-of-service attack is a cyber attack that aims to prevent the intended use of a service. This is usually accomplished by overwhelming the targeted service with requests until normal traffic can no longer be processed.
What caused the denial-of-service attack?
Investigation is still in progress. We take this investigation very seriously and will find out what caused this.
Missing account names in Nordea Netbank and Nordea Mobile
25 February 2022: You can give your accounts custom names in Nordea Netbank and Nordea Mobile. Some of these names are unfortunately not shown in Nordea Netbank and Nordea Mobile. This does not affect your banking services and account features.
You can rename your accounts and also check the previous names in the old Netbank. How to rename your accounts:
- in Nordea Mobile, select the account > Account details > tap the pen icon > update the name > Save
- in Nordea Netbank, select the account > Show account details > Edit.
We apologise for any inconvenience caused.
Nordea Electron cards replaced by Nordea Debit cards
9 February 2022: Visa Electron, a product of the international card company Visa, will be discontinued in 2024. This means that if you have a Nordea Electron card, we will automatically replace it with a Nordea Debit card when your card expires or you need to renew your card. You will no longer be able to pay with a Visa Electron card after April 2024.
Nordea Debit includes the same features as your Nordea Electron card. The only difference is the card’s name and design.
Your card will be replaced automatically so you don’t need to do anything.
Did you receive a letter about your InterestExtra Account changing to a PerkAccount?
17 January 2022: We are simplifying our account offering and will remove InterestExtra Accounts from our account selection for this reason. InterestExtra periods no longer revolve automatically, which means no interest is currently paid on the accounts.
As of 1 April 2022, all InterestExtra Accounts with a balance will change to PerkAccounts, and InterestExtra Accounts with no balance will be terminated. We have sent a letter about this change to all account holders with a valid InterestExtra Account as at 30 November 2021.
You don’t have to do anything for this change to take place and your account number will remain the same. You can pay bills and transfer money from your PerkAccount without any restrictions. Further information on PerkAccounts as well as the account terms and conditions are available at nordea.fi/perkaccount.
How do I know if my InterestExtra Account has changed to a PerkAccount?
All InterestExtra Accounts with a balance will change to PerkAccounts on 1 April 2022. After this date, the name of your account will change to PerkAccount in Nordea Netbank and Nordea Mobile and on your balance statement.
I already have a PerkAccount and don’t need another one. What should I do?
If you transfer all the money in your InterestExtra Account to another account by 31 March 2022, we will terminate your InterestExtra Account on 1 April 2022. You can also send us a message in Nordea Netbank or Nordea Mobile or call our Customer Service and request your account to be terminated.
The InterestExtra Account has been my savings account. What other options do I have now?
To learn more about the various saving solutions we offer, visit nordea.fi > Savings and investments. Our digital investment adviser Nora is available at nordea.fi/nora. If you answer a few questions from Nora, you will get a recommendation for saving alternatives that best suit your needs. You can also call Nordea Customer Service. We will be happy to tell you more about our saving and investment alternatives.
Did you receive a request for updating your customer information?
3 January 2022: To ensure safe and smooth banking, it’s important that your customer information is always up to date. We regularly ask our customers to update their information and will therefore send some of our customers a letter beginning of the year requesting them to update their information. If you receive this letter by post, please read it carefully.
We offer two convenient ways to update your customer information: online or over the phone. In the case of an update of a minor's custmer information, one of the parents / guardians can update the information by calling Nordea Customer Service.
- The easiest way to update your information is to do it on our websiteOpens new window if you have online banking codes from Nordea or any other Finnish bank.
- You can also contact Nordea Customer Service, tel 0200 70 000 (local rates apply), to update your information.
Kindly note that to update your customer information in branch, you first need to book an appointment.
Did you get our letter about switching from paper account statements to digital ones?
17 December 2021 Here at Nordea, we are reducing the number of paper letters we send in order to protect the environment. This also applies to your account statements mentioned in the letter, which have been sent to you on paper. As of 28 February 2022, you will receive these account statements in a digital format – free of charge, as before.
We will deliver your account statements to your digital mailbox, Nordea Omaposti. You can log in to Omaposti at nordea.fi/omaposti. To log in, you will need to have online banking codes from Nordea or another Finnish bank.
The letter you received requires no action from you if you want to receive electronic account statements. If you don’t have online banking codes or if you want to continue to receive printed account statements free of charge, please fill in the form attached to the letter and send it to us in the enclosed envelope by 14 February 2022.
Nordea Codes will be called Nordea ID app as of 14 December
7 December 2021: The Nordea Codes app will get a new name in December: Nordea ID app. The name change won’t affect how the app works so you can continue to use it as before. With the app, you can easily do your banking and verify your identity when logging in to a variety of services anywhere and anytime.
The updated app will be available in December and include a handy new feature enabling you to log in to the new Nordea Netbank and various third-party services by scanning a QR code. This means you can now choose from three log-in methods: QR code, user ID or code calculator.
When logging in with a QR code, you don’t need to enter your user ID – all you need to do is scan the QR code using the Nordea ID app. However, you must log in to the website where you wish to use the QR code on a different device than the one where you have the Nordea ID app. This way, you'll be able to scan the code with your camera.
With the Nordea ID app you can:
- log in to Nordea’s services and confirm orders and actions
- confirm online payments in a secure way
- verify your identity when logging in to third-party services, such as Kanta.fi, Vero.fi and the police’s online services
- verify your identity when calling Nordea Customer Service.
The app will be updated to the latest version automatically. You will see the new name and be able to log in with a QR code as of 14 December 2021. If you haven’t enabled your device to automatically install app updates, make sure to download the new version of the app from your app store.
Login identifier to be gradually added to third-party services
20 October 2021: When you log in to the new Nordea Netbank with the Nordea ID app, you will see a login identifier which consists of 4 characters.
Now the login identifier will also appear when you log in to services provided by third parties (such as Klarna).
Make sure the same 4 characters are shown both in your Nordea ID app and on the login page of Nordea Netbank or a third-party service. If the login identifiers match, you can log in to the service as usual. You don’t need to key in the login identifier.
Beware of phishing messages
28 September 2021: Nordea customers have recently been targeted by phishing attempts, especially emails which seem as if they were sent by Nordea. The emails create a sense of urgency and use some other excuse to try to get your online banking codes. Never click on any links in such emails and enter your online banking codes or card details.
Please remember that Nordea will never send you emails or text messages asking for your online banking codes or urging you to log in to Netbank. You should never give anyone your online banking codes over the phone, either.
To protect yourself from scams, use the Nordea Mobile app for your banking or type www.nordea.fi in the address field of your browser to access Nordea Netbank.