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The Tax Administration will send e-invoice proposals to some of our customers
5 May 2025 The Tax Administration will send an e-invoice proposal to some of our customers in Nordea Mobile and Netbank in May. The proposal will be sent to customers who pay real estate taxes or back taxes or who make prepayments and have given a Nordea account number to the Tax Administration for tax refunds but have not ordered an e-invoice yet.
You can see the e-invoice proposal in Nordea Mobile under ‘Payments and e-invoices’ and in Netbank under ‘E-invoices’. If you accept the proposal by clicking or tapping it, you will receive e-invoices in Nordea Mobile and Netbank for your real estate taxes, prepayments, back taxes, inheritance taxes and gift taxes.
You have 30 days to accept the e-invoice proposal. After that, the proposal will be deleted automatically.
E-invoice is an easy way to pay your invoices – and you can receive e-invoices anywhere and anytime. You can also start using automatic payment which means that payments will be debited to your account automatically on the due date.
White code calculator to be retired on 15 September 2025
17 March 2025 We are streamlining our selection of means of identification to ensure that our customers always have the latest modern means available to them. The white code calculator will be retired on 15 September 2025. From then on, you will need either the Nordea ID app or the black Nordea ID device. After 30 March 2025, you will not be able to log in to Nordea Mobile with the white code calculator.
The Nordea ID app is an app that you install on your mobile phone or tablet. With this app, you can log in to Nordea Mobile and Netbank, confirm online payments and access other public online services, such as MyTax and MyKanta.
The Nordea ID device is for you if you are unable to use the Nordea ID app on a mobile device. With this device, you can log in to Nordea Netbank, confirm online payments and access other public online services. You can see on the screen of the device where you are logging in to and what you’re asked to confirm.
During the spring, we will send a letter to our customers using the white code calculator to let them know how they can get a new means of identification.
You can bring your white code calculator to a designated collection point for waste electrical and electronic equipment free of charge.
Read more about the Nordea ID app and the Nordea ID device:
Nordea ID device and code calculator
Learn how to spot phishing and bank safely
24 January 2025 Criminals are actively phishing for sensitive information such as bank details in different channels. You may receive a request to provide your online banking credentials or card details, for example, by email, text message or phone, or via online second-hand marketplaces and search engines. These messages are sent in the name of various organisations. Remember that you should never give your online banking credentials or card details to third parties.
Bank safely:
1. Check what you’re asked to confirm. Before entering your PIN into the Nordea ID app or Nordea ID device, always check what the app or device is asking you to confirm. If you don’t recognise the request, don’t confirm the it but contact us instead.
2. Stop and check if the contact is genuine. Fraudsters may also create a sense of urgency to pressure you into acting quickly. Stop for a moment and think whether the contact or link is genuine or whether something seems too good to be true.
3. Be careful when clicking links. Make sure you land on the right page by typing the full web address into the address bar or use the mobile app. Never log in to any banking service or public online service by clicking links you have received in an email or text message, or via search engines.
For more information about secure banking, visit our Security page.
Senate Square branch moves to newly renovated premises next to the old bank building in summer 2025
7 January 2025 When its current lease expires, Nordea’s Senate Square branch in Helsinki will move from Aleksanterinkatu 30 to the neighbouring block next to the old bank building which dates back to the 1800s. The move will take place in summer 2025. Before the move, the premises at Aleksanterinkatu 36A, which are already occupied by Nordea, will be renovated.
The new entrance will be located about 100 metres from the current branch in the direction of the city centre. The branch will continue to offer the same services to our Premium Customers as before in the new premises. The safe deposit boxes will remain in their current location where they can be accessed as before, also after the summer.
Customers will be informed in more detail about the schedule of the move once a more precise move date has been confirmed.
We have updated our privacy policy
5.12.2024 Nordea’s privacy policy has been updated as part of our annual review process. The policy describes how we collect, use, store and share your personal data. It also describes the rights that you have under the General Data Protection Regulation (GDPR).
Our privacy policy has been updated to give you a better understanding of how we use your personal data.
The following updates have been made:
- The language has been clarified and thus made easier to read.
- We have updated the information about the personal data that is collected, the purposes of the collection and the lawful basis for collecting it.
FAQ
What is the privacy policy?
The privacy policy describes what kind of information about you that Nordea collects and uses, the purposes for doing so and on what lawful basis. The policy also describes who we share the information with and how long the information is retained. Also, the policy describes what rights you have in relation to your information and how to exercise your rights.Why has the privacy policy been updated?
An annual review of the policy is conducted to make sure that the content is relevant and up to date, so that we are transparent towards you about how your personal data is used.What has been updated?
Our privacy policy has been updated to give you a better understanding of how we use your personal data. In addition, we have made updates to present our practices in a way that is easy to read.
The updates include:
- More clarifying examples for transparency, on i.e. security, fraud prevention, sanctions, risk modeling processing.
- More clarification about collection data from third parties.
- More clarification about recordings by reference to Nordea external website on recordings of conversations.
- More clarification about disclosure of personal data.
- Reviewed and updated information about retention period.
