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New payment limit enhances payment security
3 March 2026 We have introduced a new feature in Nordea Mobile and Netbank, which allows you to set a daily payment limit for your credit transfers. The payment limit is an important part of payment security, as it helps protect your accounts against fraud and human error.
“The new payment limit is a significant improvement to payment security. We recommend that every customer reviews their limit and sets it to a level that suits their needs – ideally low enough to minimise risks. Increasing your limit always requires strong authentication, which also ensures that managing the limit remains secure,” says Sara Helin, anti-fraud expert at Nordea.
Read how to update your payment limit
How to help speed up the processing of your transaction dispute
12 February 2026 We are experiencing a temporary backlog in the processing of transaction disputes. You can help speed up the processing of your dispute by submitting any required attachments as instructed. We will send you a message once we have received your dispute and if we need any additional information from you. Please remember to check your messages regularly in Nordea Netbank, Nordea Mobile or Nordea Omaposti.
Read more about how to dispute a transaction and the processing of disputes.
Beware of phishing attempts in the name of various organisations
26 January 2026 At the moment, there are many phishing attempts circulating in the name of banks, the Tax Administration, MyKanta and healthcare providers. Scammers are contacting people both by email and text message. In addition to your online banking credentials, they may also try to steal your personal data on fake websites. These phishing messages are often followed by a phone call.
Please never log in with online your banking credentials or share your personal data through any link you receive in an unexpected message.
Read more tips on how to protect yourself from phishing
We will update our Loyalty Programme effective from 1 May 2026
2 January 2026 As we want to offer you even better services and benefits, we are simplifying our Loyalty Programme and expanding the benefits we offer to our customers starting from 1 May 2026.
Between 12 January and 27 February, you will receive a letter from us, containing information about what the updated Loyalty Programme means for you. If you have Nordea access codes, the letter will be digital and you can read it in Nordea Mobile or Netbank (Help, Messages). We will also send you an SMS to let you know that the letter is available.
If you don’t have Nordea access codes, you will receive the letter on paper by post. Please note that we will be sending the letters during a period of seven weeks, so you and your family members may receive your letters on different days.
Our new Loyalty Programme will take effect automatically on 1 May 2026, and you don’t need to do anything.
Read more about our new Loyalty Programme
New collaboration protects customers from scam websites
11 December 2025 Banks, telecom companies and various authorities have introduced a common approach that enables online traffic to criminally operated websites to be blocked in less than an hour instead of days, as has been the case so far.
Under the new model, telecom companies prevent traffic to scam websites based on data provided by banks. The telecom companies currently involved are Elisa, Telia and DNA, while the participating banks include Nordea, OP Pohjola, S-Bank, Aktia and Savings Bank. In addition, F-Secure is using the collected data to enhance the effectiveness of its own security solutions.
The National Bureau of Investigation has been involved in developing the approach, which has also been approved by Traficom, the Finnish Transport and Communications Agency.
“Nordea has played an active role at the different stages of this project. Thanks to the strong spirit of collaboration between Finnish businesses and authorities, we’re able to develop initiatives like this, all with the common purpose of protecting people from fraud,” says anti-fraud expert Sara Helin from Nordea.
