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How to help speed up the processing of your transaction dispute
We are experiencing a temporary backlog in the processing of transaction disputes. You can help speed up the processing of your dispute by submitting any required attachments as instructed. We will send you a message once we have received your dispute and if we need any additional information from you. Please remember to check your messages regularly in Nordea Netbank, Nordea Mobile or Nordea Omaposti.
Read more about how to dispute a transaction and the processing of disputes.
Exceptions to branch opening hours in February – Nordea Customer Service is available as usual
In February, some of our branches will have exceptional opening hours due to staff training events. See the exact dates and branch-specific exceptions below. Nordea Customer Service will be open as normal.
Exceptions to opening hours
- Helsinki, Pasila: Tuesday 24 February, open from 9.00 to 11.00
- Helsinki, Senaatintori: Wednesday 25 February, cash services for Premium customers open from 9.00 to 11.00
- Åland, Mariehamn: Thursday 12 February, no cash services
- Hämeenlinna: Tuesday 10 February, no cash services
- Oulu, Kirkkokatu: Thursday 19 February, open from 9.00 to 11.00
- Pori: Tuesday 10 February, no cash services
- Seinäjoki: Tuesday 17 February, no cash services
- Tampere, Kauppakatu 7: Tuesday 10 February, open from 9.00 to 11.00
- Turku: Thursday 12 February, open from 9.00 to 11.00
- Vaasa: Tuesday 17 February, open from 9.00 to 11.00
- Nordea Private Banking Customer Service: Wednesday 25 February, closed
- Nordea Business Centre: Tuesday 24 February and Wednesday 25 February, open from 8.00 to 16.00 (in Finnish).
Nordea Customer Service is available in Finnish (tel. 0200 3000), Swedish (tel. 0200 5000) and English (tel. 0200 70 000) (local rates apply). You can also reach our advisers through chat.
You can do your banking whenever it suits you best in Nordea Mobile or Netbank. Our virtual assistant Nova is also available to help you 24/7 (in Finnish).
If you lose your card or suspect your card details have fallen into the wrong hands, you can easily block your card in Nordea Mobile or Netbank. You can also block your card by calling the blocking service, in Finland tel. 020 333 and from abroad tel. +358 20 333 (local rates apply, open 24/7).
If you suspect that you have been scammed, block your Nordea access codes or card as soon as possible by calling the blocking service on +358 20 333 (local rates apply, open 24/7). Read more about how to protect yourself from scams and what to do if you have been scammed: nordea.fi/security.
Beware of phishing attempts in the name of various organisations
26 January 2026 At the moment, there are many phishing attempts circulating in the name of banks, the Tax Administration, MyKanta and healthcare providers. Scammers are contacting people both by email and text message. In addition to your online banking credentials, they may also try to steal your personal data on fake websites. These phishing messages are often followed by a phone call.
Please never log in with online your banking credentials or share your personal data through any link you receive in an unexpected message.
Read more tips on how to protect yourself from phishing
We will update our Loyalty Programme effective from 1 May 2026
2 January 2026 As we want to offer you even better services and benefits, we are simplifying our Loyalty Programme and expanding the benefits we offer to our customers starting from 1 May 2026.
Between 12 January and 27 February, you will receive a letter from us, containing information about what the updated Loyalty Programme means for you. If you have Nordea access codes, the letter will be digital and you can read it in Nordea Mobile or Netbank (Help, Messages). We will also send you an SMS to let you know that the letter is available.
If you don’t have Nordea access codes, you will receive the letter on paper by post. Please note that we will be sending the letters during a period of seven weeks, so you and your family members may receive your letters on different days.
Our new Loyalty Programme will take effect automatically on 1 May 2026, and you don’t need to do anything.
Read more about our new Loyalty Programme
New collaboration protects customers from scam websites
11 December 2025 Banks, telecom companies and various authorities have introduced a common approach that enables online traffic to criminally operated websites to be blocked in less than an hour instead of days, as has been the case so far.
Under the new model, telecom companies prevent traffic to scam websites based on data provided by banks. The telecom companies currently involved are Elisa, Telia and DNA, while the participating banks include Nordea, OP Pohjola, S-Bank, Aktia and Savings Bank. In addition, F-Secure is using the collected data to enhance the effectiveness of its own security solutions.
The National Bureau of Investigation has been involved in developing the approach, which has also been approved by Traficom, the Finnish Transport and Communications Agency.
“Nordea has played an active role at the different stages of this project. Thanks to the strong spirit of collaboration between Finnish businesses and authorities, we’re able to develop initiatives like this, all with the common purpose of protecting people from fraud,” says anti-fraud expert Sara Helin from Nordea.
