Latest news

We have updated our privacy policy 

5.12.2024 Nordea’s privacy policy has been updated as part of our annual review process. The policy describes how we collect, use, store and share your personal data. It also describes the rights that you have under the General Data Protection Regulation (GDPR).

Our privacy policy has been updated to give you a better understanding of how we use your personal data. 

The following updates have been made:

• The language has been clarified and thus made easier to read.
• We have updated the information about the personal data that is collected, the purposes of the collection and the lawful basis for collecting it. 

FAQ 

What is the privacy policy?

Why has the privacy policy been updated?

What has been updated?

Our privacy policy has been updated to give you a better understanding of how we use your personal data. In addition, we have made updates to present our practices in a way that is easy to read.

The updates include: 

• More clarifying examples for transparency, on i.e. security, fraud prevention, sanctions, risk modeling processing.
• More clarification about collection data from third parties.
• More clarification about recordings by reference to Nordea external website on recordings of conversations.
• More clarification about disclosure of personal data.
• Reviewed and updated information about retention period.

Beware of phishing through search engines and second-hand marketplaces

27 September 2024  We have seen active phishing for online banking credentials related to MyKanta in search engines (such as Bing and Google). The first search result is a paid ad, which will take you to a fake website if you click the link in the ad. The fake website phishes for your online banking credentials. MyKanta is not the only service abused in phishing campaigns. When you log in to any online services, use a mobile app, add the website in your browser’s favourites or type the entire website address in your browser’s address field. This will ensure that you visit a legitimate website.

You can also run into phishing attempts in online marketplaces for second-hand products. In these attempts, sellers receive a message informing them that their goods have been sold and asking them to finalise the sale through a link included in the message. The link leads to a website where the victim is asked to provide their details in order to finalise the sale and receive their payment. Please remember that you should never provide your online banking credentials, card number or other personal information to finalise a sale or to receive your payment. You should never share this information with other people.

 If you have been scammed, please contact Nordea Customer Service without delay.

VAT changes from 1 September 2024

20 August 2024 In Finland, the general VAT rate will increase to 25.5% on 1 September.

We will update the VAT-inclusive prices of our non-recurring services accordingly. This means that our customer prices will rise by the rate of the VAT increase as of 1 September. Our other prices will remain unchanged.

See the up-to-date prices of our services on our website

Tax refund payment dates 

5 August 2024  In 2023, tax refunds will be paid on 3 July, 5 August, 3 September, 3 October, 4 November or 3 December. You can see the date of your tax refund on your tax decision.  

Tax refund paid to your account

The tax refunds are paid into your bank account if the Tax Administration knows your valid account number. If you can’t see the refund on your account, we recommend checking your account again later, as the payments are made on that day and it may take a while for them to come through. Your tax refund payment date may have also been postponed if you supplemented your tax declaration after the initial decision, for example. 

Read more on the vero.fi website.Opens new window

 Tax refund paid through a money order

If you haven’t provided your account number to the Tax Administration, you will receive a money order for your tax refund. Tax refunds paid through money orders also have different payment dates. Once you have received a notification of a money order, you can cash your tax refund using several alternative means. 

Read the instructions about cashing money orders and the fees for the various alternatives.  

New security limits for payments - how to ensure your important payments will go through

17 July 2024  We have introduced new security limits for payments made in Nordea Mobile and Netbank to enhance payment security. 

What this means for you is that you may need to call Nordea Customer Service in order for a payment to go through. In such a situation, you will be informed on the due date of the payment in Nordea Mobile or Netbank. 

This is why it's important that you always make any important payments when Nordea Customer Service is open and well in advance before it closes. If the payment is due later, please check the status of the payment in your Netbank or Nordea Mobile bank on its due date. By doing so, you will ensure that your payments are confirmed during the same day. 

Scams are becoming increasingly common. We are constantly developing our security solutions to help our customers protect themselves from attempted scams even more effectively.

Frequently asked questions 

When will a payment exceed the security limit?  

Some payments made in Nordea Mobile and Netbank may require a call to Nordea Customer Service. These payments include irregular payments picked up by our systems, for example. 

To which payments does the security limit apply?  

The security limits apply to payments made in Nordea Mobile and Netbank.  

Can I set the security limit for payments myself? 

No, customers can’t set the security limits for payments made in Nordea Mobile and Netbank.   

Nordea opens a new cash service branch in Pasila, Helsinki

14 May 2024  On 10 June, we opened a new branch in Pasila, Helsinki, which provides cash services without an appointment. The opening hours of the new branch will be Mon–Fri 10.00–16.30. The branch is located near Mall of Tripla and is easy to access by car and public transport. At the same time, we will close our Annankatu cash service branch on 7 June.

In the new branch in Pasila, our customers can withdraw and deposit cash and pay bills.

A new type of fraud detected, asking the recipients to make a call 

10.5.2024  We have been made aware of fraudulent text messages seemingly coming from different companies, asking the recipient to call a number included in the message. The messages are making claims about an overdue payment or collection proceedings, for example. These scam messages don’t include a link but a phone number which the recipient should call. The phone number doesn’t belong to the company that has seemingly sent the message. Instead, the call will be answered by criminals posing as the company’s employees. 

During the call, the criminals may claim that the caller must transfer their money to safety, that someone has applied for a loan in their name or that they must install anti-virus software on their device. The criminals are phishing for online banking codes or trying to get the caller to confirm payments or to download malicious software on their phone.

To ensure safe banking:

• If you are asked to contact a company, check the company’s contact details from its website.
• Never click on any links in messages and enter your online banking codes or card details.
• Remember that reliable companies will never ask for your online banking codes or card details over the phone or urge you to make payments.
• Only install apps from your device’s app store.
• If you want more information about the malicious software, visit the website of the National Cyber Security Centre Finland. 

The Tax Administration will send e-invoice proposals to some of our customers

30 April 2024  The Tax Administration will send an e-invoice proposal to some of our customers in Nordea Mobile and Netbank in June. The proposal will be sent to the customers who pay real estate tax and have given a Nordea account number to the Tax Administration for tax refunds but have not ordered an e-invoice yet.

You can see the e-invoice proposal in Nordea Mobile under ‘Payments and e-invoices’ and in Netbank under ‘E-invoices’. If you accept the proposal by clicking or tapping it, you will receive e-invoices for your real estate taxes as well as any prepayments and back taxes as well as inheritance and gift taxes directly in Nordea Mobile and Netbank. 

You have 30 days to accept the e-invoice proposal. After that, the proposal will be deleted automatically.

E-invoice is an easy way to pay your invoices – and you can receive e-invoices anywhere and anytime. You can also start using automatic payment which means that payments will be debited to your account automatically on the due date. 

Safe online, beware of phishing

19 April 2024  Never click on the links in SMS or email and enter your card details or login with your online access codes. Phishing emails may also contain an attachment with a link to a phishing page. Never let anyone download any additional applications on your device. Nordea or authorities never ask you to disclose your online access codes via phone, messages or social media. 

Nordea never contacts you to open a new “safe account” or transfer your money to a "safe account".  We will never request your personal banking details or ask you to follow a link to log in to Nordea Mobile or Netbank in our newsletters. 

Exhibition featuring works from the collection of Nordea Art Foundation Finland will open at the Didrichsen Art Museum in February 10, 2024

9.2.2024 Exhibition featuring works from the collection of Nordea Art Foundation Finland will open at the Didrichsen Art Museum in February 10, 2024

The Didrichsen Art Museum’s spring 2024 exhibition “Taide muuttuvassa maassa (Art in a Changing Land) – Works from the Collection of Nordea Art Foundation Finland” features works from the significant collection of the Nordea Art Foundation. The exhibition will include works from Ferdinand von Wright, Helene Schjerfbeck and Akseli Gallen-Kallela and also by Finnish modernists such as Rut Bryk, Ahti Lavonen and Paul Osipow.

As our customer, you will get a discount of 2 euros when you pay the exhibition entry fee at the museum with your Nordea card. Before paying the entry fee, please mention that you’ll use your Nordea card. We cannot refund the discount after the payment has been made.

The exhibition will run from 10 February to 26 May 2024.

Read more on Nordea.com.