Nordea Life Assurance

We are a solvent Finnish life assurance company and part of the strong European financial service provider, Nordea Group. We serve our personal and corporate customers at Nordea Bank branch offices, customer service points and netbank. We provide our customers with efficient and cost effective life insurance solutions responding to the customers’ needs. 

Whether your goal is to financially secure your retirement, to take care of your loved ones, to accumulate your wealth, or to prepare for the unfortunate surprises in life – We are making it possible. 

Our goal is to be the leading life insurance solution provider and recommended by our customers.

Company information

Nordea Life Assurance Finland Ltd.
Aleksis Kiven katu 9, 00020 Nordea. Domicile Helsinki. 

Business ID: 0927072-8
VAT number: FI09270728
Phone: 0200 3000
Fax: (09) 165 27650

Customer service

Personal customers 
Nordea Customer Service 0200 70 000 (local network charge/mobile call charge)
Service hours on banking days: 8.00-18.00

Corporate customers 
Nordea Business Centre 0200 26262 (local network charge/mobile call charge)
Service hours on banking days: 9.00-16.30 

Insurance policies and capital redemption plans are issued by Nordea Life Assurance Finland Ltd which is represented by Nordea Bank AB (publ), Finnish Branch. 

Insurance activities are supervised by Finnish Financial Supervisory Authority,  Snelmanninkatu 6, PL 103, 00101 Helsinki, phone 010 831 51, fax 010 831 5328. Ministry of Social Affairs and Health has authorised Nordea Life Assurance Finland Ltd on the 18th of March 1993. Our registration number in the register of Finnish insurance companies is 93. 

Use of personal data 

Nordea Life Assurance Finland Ltd (‘Nordea Life Assurance’) handles personal data in compliance with the legislation and principles governing data security and bank and insurance secrecy. Nordea Life Assurance is a subsidiary of Nordea Bank AB (publ) and is part of the Nordea Bank AB (publ) group. 

Customer data

Nordea Life Assurance acts as the registrar with respect to the customer data it holds in its possession. Nordea Life Assurance has a common description of customer data file with Nordea Bank AB (publ) and certain companies belonging to the Nordea Group. Personal data handled includes identification data along with contact and transaction information of the person. Customer data is handled in Nordea Life Assurance’s operations, in providing the services and in the management of the customer relationship. The data is also used in the development of business operations and products and in the targeting of marketing and services intended for the customers. 

We wish to protect our customers and the entire society. The ‘Know Your Customer’ information and other personal data collected from the customers create the foundation for a customer relationship based on trust and help us to detect abnormal use of our services and potential illegal activities. Knowing the customer also plays an important role in Nordea Life Assurance’s compliance with its statutory obligations. The ‘Know Your Customer’ information and other personal data collected from the customer may be used for preventing, investigating and uncovering money laundering and terrorist financing. In addition, the data may be disclosed to the authorities for raising an official investigation into money laundering, terrorist financing and crimes with which property or a criminal benefit related to money laundering or terrorist financing has been obtained.

Data is acquired from the customers themselves or their representatives, from public registers maintained by authorities or other reliable public sources. If a service or product requires it, the credit information may be checked from the credit information register. Nordea Life Assurance and Nordea Bank AB (publ) may record phone conversations and save e-mails in an effort to confirm their contents when necessitated by circumstances or the service situation.

Description of file concerning customer data (pdf, 13 KB)Opens new window 
The description of file is also available at the branches of Nordea Bank AB (publ), Finnish Branch.