Frequently asked questions

Top 5 most frequently asked questions

Why do I see a payment due on 15 June in Nordea Mobile?

If you have a student loan with us and the payment recipient is “Nordea Lainat / Lån”, the payment you see could be an interest payment on your student loan.

You will start repaying your student loan about one year after you stop receiving student financial aid. Initially you only pay interest on your loan, which is invoiced every six months, on 15 June and 15 December.

Each interest payment will appear in your upcoming payments in Nordea Mobile and Netbank about two weeks before the due date. The payment will include the student loan interest for six months.

Read more about the repayment of student loans.

What are Blue, Gold and Platinum packages?

Blue, Gold and Platinum packages are our service packages that make your daily banking more affordable. All our packages include a current account, online banking credentials and up to 2 payment cards.

Your daily banking package depends on which cards you have.

Explore our service packages and the benefits they offer

My payment was rejected. What should I do?

A rejected payment will disappear automatically after 14 to 28 days. 

Common reasons for a rejected payment

• There isn’t enough money in your account.
• The payment wasn’t approved or confirmed in time.
• The recipient’s account number is incorrect or doesn’t exist.
• The recipient’s account has a restriction preventing them from receiving the money.
• The receiving bank doesn’t support instant payments.
• There was a technical delay at the receiving bank.

You may also be able to delete it yourself by following these steps:

In Nordea Mobile:

1. Select Payments and e-invoices on the Overview tab. Then select Rejected.
2. Open the rejected payment.
3. Delete the payment.

In Nordea Netbank:

1. Go to the Overview page.
2. Select Rejected under Payment status.
3. Click on the three dots at the end of the payment row and select Delete payment.

Sometimes a rejected payment can’t be deleted. In that case, you simply need to wait for it to disappear automatically after the set period (14–28 days). If your payment was rejected for security reasons, please contact us.

Confirming a rejected payment

If you want to confirm a payment that has already been rejected, you need to edit the payment and confirm it again. If editing the payment isn’t possible, you can copy the payment details and make a new payment with the same details.

What is Cashback and how do I activate it?

Cashback means that you will get a cash reward for the purchases you pay with your credit card. You can use cashback right away when you have Nordea Platinum or Nordea Black – no separate activation is necessary.

With Nordea cards that offer cashback, the standard reward rate is 0.5%. We may also offer increased rewards for a limited time. For example you’ll enjoy an increased cashback rate of 1% at restaurants, cafés, concerts, festivals, sporting events, museums, exhibitions and amusement parks.

Read more about cashback and test the cashback calculator

What is a payment limit and how do I change it?

A payment limit is a new feature in Nordea Mobile and Netbank that lets you set a daily limit for payments from your accounts. It’s designed to make payments more secure and give you greater control over your money. We introduced a payment limit for all our customers on March 2, 2026.

Here's how to change your payment limit:

In Nordea Mobile:

1. Log in to Nordea Mobile.
2. On the Overview tab, select Payments and e-invoices and then Payment limit.
3. Here you can see your payment limit and how much you have spent for the day.
4. If you change your payment limit, remember to confirm the change with your Nordea ID app.
5. The payment limit feature is available from app version 4.32 onwards.

In Nordea Netbank:

1. Log in to Nordea Netbank.
2. Select Payments and then Payment limit.
3. Here you can see your payment limit and how much you have spent for the day.
4. If you change your payment limit, remember to confirm the change with your Nordea ID app or device.

Read more about payment limit