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Top 5 most frequently asked questions
- When will the student loan be paid to my account?
If you need a new student loan or an increase on your current loan, you must apply for it through Nordea Mobile or Netbank. You will need a state guarantee decision for the student loan from Kela. You can choose to draw down your student loan for each academic year either in instalments or in one go. You need to apply for a student loan separately for each academic year.
We may sometimes be busier than usual and therefore it may take us longer than normal to process student loan applications.
Once you have received an approved loan decision and selected automatic drawdowns, the loan amount granted to you will be automatically paid to your account on the drawdown dates determined by Kela in the autumn and spring terms. If the first drawdown date determined by Kela has passed, your loan will usually be paid to your account on the same day, in the afternoon.
- How can I get banking services for my child?
You can set up banking services, such as a current account, debit card and online banking credentials, for your underage child by filling in our online application. Both of the child’s guardians must consent to opening the banking services. A single parent with sole custody can set up banking services for a minor without the other parent’s approval.
Set up banking services for your child online
It is possible to add e-identification, which is a form of strong electronic identification, to your child’s online banking credentials. This allows your child to log in to various services provided by third parties, such as the HSL ticket app or Kela’s e-service. E-identification can be added to a child’s online banking credentials separately by booking an appointment at a Nordea branch. As a general rule, the child must be at least 10 years old.
Read more about strong electronic identification for children
Tip: Did you know that you can apply for Kela’s school transport subsidy, either for yourself or for your underage child, through the OmaKela e-service? You can find the instructions for applying for this subsidy on Kela’s website.Opens new window
- Why haven't I received my tax refund in my account?
Tax refunds will be paid on 3 July, 4 August, 3 September, 3 October, 3 November or 3 December. You can see the date of your tax refund on your tax decision.
The tax refunds are paid into your bank account if the Tax Administration knows your valid account number. If you can’t see the refund on your account, we recommend checking your account again later, as the payments are made on that day and it may take a while for them to come through. Your tax refund payment date may have also been postponed if you supplemented your tax declaration after the initial decision, for example.
Read more about tax refunds on the vero.fi websiteOpens new window
If you haven’t provided your account number to the Tax Administration, you will receive a money order for your tax refund. Tax refunds paid through money orders also have different payment dates. Once you have received a notification of a money order, you can cash your tax refund using several alternative means.
Read the instructions about cashing money orders and the fees for the various alternatives
- The use of the white code calculator is ending on 15 September – what do I do?
The white code calculator will be retired on 15 September 2025. From then on, you will need either the Nordea ID app or the black Nordea ID device. After 30 March 2025, you will not be able to log in to Nordea Mobile with the white code calculator.
The Nordea ID app is an app that you install on your mobile phone or tablet. With this app, you can log in to Nordea Mobile and Netbank, confirm online payments and access other public online services, such as MyTax and MyKanta. Read more about the Nordea ID app
The Nordea ID device is for you if you are unable to use the Nordea ID app on a mobile device. With this device, you can log in to Nordea Netbank, confirm online payments and access other public online services. You can see on the screen of the device where you are logging in to and what you’re asked to confirm. Read more about the Nordea ID device
You can order a Nordea ID device by calling us.
You can bring your white code calculator to a designated collection point for waste electrical and electronic equipment free of charge.
- How do I activate the Nordea ID app?
After you have installed the Nordea ID app on your mobile device, you can activate it directly in the app.
- Open the Nordea ID app.
- Name your profile and select your country, language and customer type.
- Select the relevant activation method and verify your identity.
- Order the 10-digit activation code as a text message and enter the code into the app.
- The last thing you need to do is choose a 4 to 8 digit PIN, which you will use to log in to the Nordea ID app.
Your Nordea ID app is now ready to use!
Read more about the different options to activate the Nordea ID app
