Frequently asked questions

Frequently asked questions

Which banking matters require booking an appointment?

You can handle most of your banking easily in Nordea Netbank and Nordea Mobile. However, if you need help, you can contact us by phone, via chat and on social media without an appointment. If your matter relates to a home loan or investment negotiation, one of our advisers will book an appointment for an online meeting for you if needed.

Find the quickest way to get service

How do I close my Current account?

To close your account, please contact us via chat or call our Customer Service 0200 70 000Opens new window (local rates apply). You can identify yourself in the chat also with other banks’ online banking codes.

How do I renew my card?

You can order a new card if your current card is damaged or if you wish to apply changes to it by adding the Plussa feature, for example. You can order a new card in Nordea Mobile by going to Settings under your card details and selecting Renew early. In Nordea Netbank, go to your card details and select Renew card. The card will be delivered within two weeks from the order date to your home address located in Finland that you have provided to Nordea.

If your card is about to expire, it will be renewed automatically and you will receive a new card by post at least two weeks before your old card expires.

My card isn’t working, what should I do?

There may be various reasons why your card isn’t working, but the problem can often be fixed quickly by editing your card settings. 

Read more on our page If your card is not working where we have compiled the most typical situations in which your card might not be working and instructions on how to fix it.

How do I cancel my card?

If you want to cancel your card, please contact Nordea Customer Service via chat or by phone. We recommend that all our customers have two cards. This way you are covered if one of them is damaged or lost. 

I can’t log in to Netbank. What should I do?

Open the Nordea ID app and make sure that it is available. If the Nordea ID app displays the error message “Several simultaneous identification/confirmation attempts”, close and reopen the Nordea ID app, then enter your PIN. The error should be resolved. Also check that you are using the latest version of the Nordea ID app.  Then empty the cache of your browser and clear your browsing history. Try to restart your device. Wait for a moment and try to log in again. We will inform our customers of any planned service breaks in advance in Nordea Mobile and Nordea Netbank, on our website and on social media.

How do I activate the Nordea ID app?

The easiest way to find the instructions for activating the Nordea ID app in various situations is by going to the Nordea ID app page. The instructions vary depending on whether you are installing the Nordea ID app for the first time ever or whether you are switching to a new device, in which case you have to activate the app again. It is easier to activate the Nordea ID app on a new device if you already have it installed and activated on another device. But if you don’t, no need to worry – you can reactivate the Nordea ID app with a new activation code.

Learn how to activate the Nordea ID app

What should I do if my Nordea ID app doesn’t work?

If the Nordea ID app displays an error message saying “The Nordea ID app has stopped” or “This service is not available, please try again later”, please do the following: 

1. Update the app to the latest version in your app store.
   
2. Restart your device.
   

You can now open the Nordea ID app again and use it for identification. 

If the Nordea ID app displays the error message “Several simultaneous identification/confirmation attempts”,

1. close and reopen the app.
2. Enter the correct PIN and the error should be resolved. 

How do I open a Current account?

The easiest way to open a Current account and order a card linked to it is to do it in Nordea Mobile or Netbank. To open an account, go to Services > Accounts and payments. 

Open a Current account
Opens new window

If you need to open an account for a minor, please use our online service for opening banking services for a child.

How do I check or add a phone number for verifications?

You can check or add your phone number in Nordea Mobile or Nordea Netbank. In Nordea Mobile, select “Profile” and edit your contact information. In Nordea Netbank, click on your name in the top right corner, select “Profile” and edit your contact information. We will have your phone number in our customer records once you have confirmed it with your Nordea ID app.