I have a Windows phone. Does it support Nordea Mobile?

No. Nordea Mobile can’t be used on Windows phones. However, you can use personal customers’ Netbank with your device’s browser.

What do I need in order to be able to download Nordea Mobile?

You can download Nordea Mobile if you have a valid Netbank agreement. Read more.

Can I open a new account in Nordea Mobile?

No. It’s not possible to open an account in the new mobile bank at the moment. However, we’re planning on adding this feature to the app.

How can I change the order of my accounts?

Edit the Home page by clicking the ‘Edit’ button. Go to the ‘Overview’ tab and click ‘Edit’ in the upper right corner. You can change the order of the accounts by dragging and dropping them.

How much does Nordea Mobile cost?

Nordea’s general terms and conditions will be applied to the mobile bank. Read more about the terms and conditions and fees .

What’s the difference between Nordea Mobile and personal customers’ Netbank?

You can do nearly all your daily banking in the mobile bank. Nordea Mobile is missing only some features which can be found in personal customers’ Netbank.

I’m using a code card. Can I log in to the new mobile bank with it?

You can’t use a code card for logging into the mobile bank.

I can’t update my phone to Android 5.0. Can I still use Nordea Mobile?

No. Nordea Mobile has been developed for devices running Android 5.0 or higher. We recommend using personal customers’ Netbank with your device’s browser.

Why do I have to download the code app if I want to use the mobile bank?

Nordea needs to use a secure way of identifying its customers. The code app meets the latest security requirements.

Do I have to buy a new mobile phone?

If your device can’t be updated to Android 5.0 or higher or to iOS 10.0 or higher, you need a new phone for using Nordea Mobile. Nordea Mobile can’t be used on Windows phones either. If you don’t want to buy a new phone, we recommend using personal customers’ Netbank with you device’s browser.

What devices are compatible with Nordea Mobile?

Nordea Mobile works on all Android devices running version 5.0 or higher and on all iOS devices running version 10.0 or higher.

I can’t update my phone to iOS 10. Can I still use Nordea Mobile?

No. Nordea Mobile has been developed for devices running iOS 10.0 or higher. We recommend using personal customers’ Netbank with your device’s browser.

I can’t log in to the mobile bank app. What could be the issue?

This situation is caused because the operating system in some devices closes the mobile bank app when the code app is activated on top of it. It is possible that some power saving features have been activated in these devices and they actively close the apps in the background.

Is there a limit on how long a banking session can last? Will the app log me out after a certain period of time?

Yes. The mobile bank app automatically logs you out after 5 minutes of inactivity.

Can I use my fingerprint or Face ID for logging in to Nordea Mobile?

Yes, you can use your fingerprint or Face ID to log in. You can also use the code app or a code calculator.

Why can’t I find Nordea Mobile from the App Store or Google Play?

The Nordea Mobile app has been developed for devices running Android 5.0 or higher or iOS 10.0 or higher. If you have an old phone, it may not be possible to update its operating system. Nordea Mobile is not available for Windows phones.

Nordea Mobile - Easy banking with the mobile bank

Nordea Mobile makes your everyday banking easier

View transactions, pay bills and manage your investments. Apply for a housing loan and join online meetings. Log in securely with the Nordea Codes app or the code calculator.

Handy features

Make payments quickly and easily – scan an invoice or enter a virtual bar code.
Apply for a housing loan or use FlexiPayment to make changes to your loan repayments. In Nordea Mobile, you can also apply for changes to your housing loan.
Manage your cards – block your card with just one tap, check your PIN or enable online payments.

Useful tips

Always check carefully what the codeapp asks you to confirm.
Customise the home page to your liking.
Manage your savings and investments in Nordea Mobile.
Contact our Customer Service directly from the app. When you use Nordea Mobile, your identity has already been authenticated and you will be able to reach Customer Service quicker.
The demo version of our mobile bank gives you an opportunity to try it out before activating the mobile bank app. All you need to do is download Nordea Mobile from your app store and tap ‘Menu’ > ‘Explore app in demo mode’.

Download the code app

Par hjemme som smiler og spiser foran laptop.

Nordea Codes app

See instruction videos for Nordea Mobile

Watch our instruction videos for using Nordea Mobile (in Finnish).

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New features

We have received a lot of good feedback. And because of that we have made some changes to the app.

Payments can now be found in the top of the Home screen.
A new service tab has been added - see a glimpse of the services we can offer you. A guide after login will show you the changes.
Create a plan for monthly savings.
Loan management is now available through a link.
Manage e-invoices in the app. View, subscribe to, edit and unsubscribe from e-invoice proposals.

Block your card temporarily or permanently

The fastest way to block your card if you lose it is in Nordea Mobile. And if you find the card again, you can easily open it. If the card is stolen, then simply cancel the card, it will be completely blocked and a new card is re-ordered for you.

Pay a bill or make a transfer

You can easily pay a bill, by using the phone’s camera, or transfer money directly from the home screen, just use the shortcuts.

Have an online meeting

Connect to a booked meeting with your phone and chat with an agent directly from the app.

Service requirements

Technical service requirements:

If you are an Android user, you can download Nordea Mobile in Google play. The Android app is optimised to function with version 5.0 or later versions of the Android operating system.

If you are an iOS user, Nordea Mobile will be available in App Store. The app is optimised to function with version 11 or later versions of the iOS operating system.

Other service requirements:

Netbank agreement
An agreement on services used with access codes (you must be at least 15 years old)
You can obtain the access codes by completing the Become a customer online form at nordea.fi/becomecustomer

Prices and terms

The use of Mobile Bank is included in the access codes fee. Ask your carrier about the data communication fees. Some of the services, such as card transaction browsing, are subject to a fee regardless of the device used.

Normal fee of access codes
Normal fees	Price
Monthly fee for access codes	3,00 €
Replacement of previous Netbank agreement or code card, one-time payment	5,00 €
The access codes consist of a user ID, one-time codes and confirmation codes. In addition to the service fee for access codes, additional service-specific fees may be charged as laid down in the tariff. The codes can be used through different channels; connection fees and call expenses for these are charged by the telephone operator.

General agreement terms governing services with access codes (pdf, 301 KB)Opens new window

Secure use of access codes (pdf, 266 KB)Opens new window

Netbank's viewing right - terms and conditions (pdf, 316 KB)Opens new window

FAQ

Frequently asked questions about mobile bank - Nordea Mobile

What devices are compatible with Nordea Mobile?: Nordea Mobile works on all Android devices running version 5.0 or higher and on all iOS devices running version 10.0 or higher.
I can’t update my phone to iOS 10. Can I still use Nordea Mobile?: No. Nordea Mobile has been developed for devices running iOS 10.0 or higher. We recommend using personal customers’ Netbank with your device’s browser.
I can’t update my phone to Android 5.0. Can I still use Nordea Mobile?: No. Nordea Mobile has been developed for devices running Android 5.0 or higher. We recommend using personal customers’ Netbank with your device’s browser.
I have a Windows phone. Does it support Nordea Mobile?: No. Nordea Mobile can’t be used on Windows phones. However, you can use personal customers’ Netbank with your device’s browser.
What do I need in order to be able to download Nordea Mobile?: You can download Nordea Mobile if you have a valid Netbank agreement. Read more.
How much does Nordea Mobile cost?: Nordea’s general terms and conditions will be applied to the mobile bank. Read more about the terms and conditions and fees.
Can I use my fingerprint or Face ID for logging in to Nordea Mobile?: Yes, you can use your fingerprint or Face ID to log in. You can also use the code app or a code calculator.
Why do I have to download the code app if I want to use the mobile bank?: Nordea needs to use a secure way of identifying its customers. The code app meets the latest security requirements.
How can I change the order of my accounts?: Edit the Home page by clicking the ‘Edit’ button. Go to the ‘Overview’ tab and click ‘Edit’ in the upper right corner. You can change the order of the accounts by dragging and dropping them.
Can I open a new account in Nordea Mobile?: No. It’s not possible to open an account in the new mobile bank at the moment. However, we’re planning on adding this feature to the app.
What’s the difference between Nordea Mobile and personal customers’ Netbank?: You can do nearly all your daily banking in the mobile bank. Nordea Mobile is missing only some features which can be found in personal customers’ Netbank.
Do I have to buy a new mobile phone?: If your device can’t be updated to Android 5.0 or higher or to iOS 10.0 or higher, you need a new phone for using Nordea Mobile. Nordea Mobile can’t be used on Windows phones either. If you don’t want to buy a new phone, we recommend using personal customers’ Netbank with you device’s browser.
Why can’t I find Nordea Mobile from the App Store or Google Play?: The Nordea Mobile app has been developed for devices running Android 5.0 or higher or iOS 10.0 or higher. If you have an old phone, it may not be possible to update its operating system. Nordea Mobile is not available for Windows phones.
I’m using a code card. Can I log in to the new mobile bank with it?: You can’t use a code card for logging into the mobile bank.
Is there a limit on how long a banking session can last? Will the app log me out after a certain period of time?: Yes. The mobile bank app automatically logs you out after 5 minutes of inactivity.
I can’t log in to the mobile bank app. What could be the issue?: This situation is caused because the operating system in some devices closes the mobile bank app when the code app is activated on top of it. It is possible that some power saving features have been activated in these devices and they actively close the apps in the background.

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