Mobile banking app - Nordea Mobile

How to log in to Nordea Mobile with the Nordea ID app

1. Open Nordea Mobile and enter your user ID.
2. Select “Log in with the Nordea ID app”.
3. Enter your PIN in the Nordea ID app.
4. You are now logged in to Nordea Mobile.

How to log in to Nordea Mobile with Touch ID

1. Open Nordea Mobile and enter your user ID.
2. Select “Change method”.
3. Select “Touch ID”.
4. Log in with your fingerprint.
5. You are now logged in to Nordea Mobile.

How to personalise the Overview tab in Nordea Mobile

1. Open Nordea Mobile and log in. 
   
2. Scroll down to the bottom of the Overview tab and select “Edit”.
   
3. You can change the order of the product categories on the Overview tab by dragging and dropping them. You can also choose which products you want to see on the Overview tab by tapping the arrow at the right edge of each product category – this will open a menu showing all products under the selected category.
   
4. Once you’ve applied the changes you want, tap “Save”. You’re all set!

How to pay invoices in Nordea Mobile

1. Log in to Nordea Mobile.
2. Tap “Scan invoice”.
3. Scan the bar code on the invoice.
4. Confirm the recipient.
5. Select the account to which the payment is debited.
6. Confirm the payment with the Nordea ID app.
7. Your invoice is now paid.

How to view your account transactions in Nordea Mobile

1. Open Nordea Mobile and log in. You will see a maximum of 3 accounts under “Accounts and cards”.
2. Select “Show all accounts and cards” at the bottom of this section to view the rest of your accounts.
   
3. Select any account to see the transactions in the account.

How to transfer money between your accounts in Nordea Mobile

1. Open Nordea Mobile and log in.
2. Tap “Transfer”.
3. Select the account you want to transfer money from.
4. Select the account you want to transfer money to.
5. Select the amount.
6. Confirm the transfer.

This is how you can change the settings on the Insights tab

1. Open Nordea Mobile and log in. 
   
2. Go to the Insights tab and tap on the cog icon in the top right corner to change the settings.
   
3. You can now edit the tracking period on the Insights tab and the tracked accounts and cards. 
   
4. Once you’ve applied the changes you want, tap “Save”. You’re all set!

How to recategorise your income and expenses on the Insights tab

1. Open Nordea Mobile and log in. 
   
2. Go to the Insights tab.
   
3. Here your income and expenses are divided into various categories, including “Shopping” and “Food and drinks”. Select a category to see its subcategories and the transactions classified under them.
   
4. Tap on an individual transaction to reclassify it by choosing a more suitable category.
   

Once you have applied the change of category, the transaction will be moved to the new category on the Insights tab. If the app suggests that you transfer other similar transactions to the same category, you can either ignore the suggestion or accept it.

How to view your card PIN in Nordea Mobile

1. Open Nordea Mobile and log in. 
2. Select the card under “Accounts and cards” and tap “PIN code”.

How to block your card temporarily or permanently in Nordea Mobile

1. Open Nordea Mobile and log in.
2. Select the card under “Accounts and cards”. Then select “Security”.
3. Here you can block your card temporarily or permanently. 
   

• If you block your card temporarily, you can unblock it yourself when you want to.
  
• If you block your card permanently, you will automatically be sent a new card. 

You can block your card permanently also by calling the card blocking service, which is available 24/7Opens new window.

How to adjust your card’s usage area and daily limits

1. Open Nordea Mobile and log in.
2. Select your card on the Overview tab.
3. Select “Settings”.
   
4. Here you can edit the usage area, set daily limits and save your changes.
5. Your card settings are now updated.

How to edit your credit card settings in Nordea Mobile

1. Open Nordea Mobile and select the card whose settings you wish to change on the Overview tab.
2. Tap “Edit credit”.
3. You can now change the instalment percentage, instalment-free months or the due date of your credit card. You can edit all three features at once or just one of them.
4. Once you have made the changes, tap “Confirm” and enter your PIN in the Nordea ID app.
5. The changes are now confirmed.

Please note that the instalment-free months cannot be consecutive months. The minimum instalment is 3% a month.

How to add your other banks to Nordea Mobile

1. Go to the Profile tab. Select “Connect to other banks and services”.
   
2. Read and accept the terms and conditions.
3. Give Nordea permission to process your data.
4. Select “Add banks and services”.
5. Your data is being downloaded from your other bank – Select “Open”.
6. You’re all set! Select “Continue”. You can now add other available service providers or continue with your banking.

You will find the banks and products you added under “Accounts and cards”.

How to create a budget

1. Go to the Insights tab in Nordea Mobile.
2. Tap “Create budget” under the Budgets section.
3. Name your budget, enter the maximum amount and select the expense categories it covers.
4. Tap “Create Budget” and fill in the details.
5. Track your budget under the Budgets section on the Insights tab.

How to recategorise your income and expenses on the Insights tab

1. Open Nordea Mobile and log in. 
   
2. Go to the Insights tab.
   
3. Here your income and expenses are divided into various categories, including “Shopping” and “Food and drinks”. Select a category to see its subcategories and the transactions classified under them.
   
4. Tap on an individual transaction to reclassify it by choosing a more suitable category.
   

Once you have applied the change of category, the transaction will be moved to the new category on the Insights tab. If the app suggests that you transfer other similar transactions to the same category, you can either ignore the suggestion or accept it.

Service requirements

If you are an Android user, you can download Nordea Mobile in Google play. The Android app is optimised to function with version 7.0 or later versions of the Android operating system.

If you are an iOS user, Nordea Mobile will be available in App Store. The app is optimised to function with version 12 or later versions of the iOS operating system.

Other service requirements:

• Netbank agreement  
• An agreement on services used with access codes (you must be at least 15 years old) 
• You can obtain the access codes by completing the Become a customer online form at nordea.fi/becomecustomer

Prices and terms

The use of Mobile Bank is included in the access codes fee. Ask your carrier about the data communication fees. Some of the services, such as card transaction browsing, are subject to a fee regardless of the device used. 

Normal fee of access codes  

Normal fees	Price
Monthly fee for access codes	3,00 €
Replacement of previous Netbank agreement or code card, one-time payment	5,00 €
The access codes consist of a user ID, one-time codes and confirmation codes. In addition to the service fee for access codes, additional service-specific fees may be charged as laid down in the tariff. The codes can be used through different channels; connection fees and call expenses for these are charged by the telephone operator.

General agreement terms governing services with access codes  (pdf, 301 KB)Opens new window

General agreement terms governing services with access codes from 15.11.2023 (pdf, 274 KB)Opens new window

Secure use of access codes (pdf, 266 KB)Opens new window