| I'm using Android, can I go to Google Play and find Nordea Mobile? | Yes, if you have Android 5.0 or higher versions, you will be able to find Nordea Mobile in Google Play store.
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| I'm using iOS, can I go to App Store and find Nordea Mobile? | Nordea Mobile will be launched for Android first. The Nordea Mobile app will be possible to download in Apple's App Store after a few weeks expected mid-April 2018, if you have iOS 10 or higher. |
| My friend has received an update with Nordea Mobile, when will I get it? | The release is a partial release, it means that a small portion of customers will receive the update every day during a 6-week period. First 4 weeks the update will be for Android 5.0 or higher. After that there will be a 2-week period for iOS 10 or higher. |
| I can't update my phone to iOS 10. Can't I get Nordea Mobile then? | No, Nordea Mobile is developed to be used for iOS 10 or above. For a short period you will be able to use your current version of the mobile bank. You can also use Private Netbank in your browser. |
| I can't update my Android phone to 5.0. Can't I get Nordea Mobile then? | No, Nordea Mobile is developed to be used for Android 5.0 or above. For a short period you will be able to use your current version of the mobile bank. You can also use Private Netbank in your browser. |
| I have a Windows phone. Can't I get Nordea Mobile? | No, Nordea Mobile is not developed for Windows. You can use Private Netbank in you browser. |
| I have updated the mobile bank app and now have Nordea Mobile installed. I will not accept the new terms & conditions in Nordea Mobile. Can I go back to the old version of the mobile bank? | No, it is not possible to go back to the old version of our mobile bank. We will determinate the old version of the mobile bank soon. |
| Why have you made a new mobile bank? | We are continously working to improve the customer experience. Helping our customers to do their daily banking in a more convient way is top priority. Therefore we have developed a new mobile bank based on customer feedback with better usability and new features. |
| Which improvements have you made? | All improvements are based on customer feedback and customer testing. We have improved usability, but also added new features. You can see more about the features on nordea.fi. |
| How do I start using Nordea Mobile? | You will receive an update to the current mobilebank app you have today. After updating the app, you will have access to the new mobile bank, Nordea Mobile. You should use the code app to log in. |
| For which devices is Nordea Mobile applicable? | Nordea Mobile can be used for all Android devices updated to operating system 5 and above and iOS devices updated to operating system 10 and above. |
| What do I need, to get Nordea Mobile? | In order to get the new mobile bank Nordea Mobile you need to have: Netbank agreement and Nordea Codes app. See more about the requirements on nordea.fi |
| What does it cost to get Nordea Mobile? | Terms and conditions are applicable, please see more under prices and terms on nordea.fi. |
| Which features can I use in Nordea mobile? | You can use all the features we have included in Nordea Mobile. See a highlight of the features on nordea.fi, here you can also see a comparison between the old moble bank and Nordea Mobile features. |
| Why don’t you have drag & drop? | In Nordea Mobile the user experiance is different from the old one. To start out we have not included drag & drop, but it's on the list of wished features.
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| What is new in Nordea Mobile? | Nordea Mobile includes new features for ex. - Possibility to book a meeting, join a pre-booked meeting, or even have an instant online meeting
- Get a quick overview of your finances
- Quick and easy payments
- Block and re-order your card
- All your savings and investments in one place
- Use the app to contact Nordea via chat, phone or mail
- Simple and convenient login with the code app
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| Why do you still have more than one app, and not just one for all countries? | Although we are a Nordic bank, there are still some local needs and local ways of doing banking both governmental, but also common ways of banking. For that we need to have a local app in each country. |
| Why does Nordea Mobile only work with the code app? | Nordea Codes is the first supported authentication method for Nordea Mobile. Later on other methods will be added. |
| Why do I need to install the code app to use Nordea Mobile? | Nordea must authenticate customers securely. Nordea Codes is the first supported authentication method for Nordea Mobile.
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| What is Siirto? | Siirto is a Finnish domestic multi-bank realtime payment service. Payer finds the receiver based on mobile phone numbers. Funds are immediately available for the receiver for spending. Siirto is used by both consumers and corporates. |
| What is a Siirto salary payment? | Siirto salary payment is a joint service provided by Nordea and Salaxy. Employer selects the employee based on a phone number. Salaxy will calculate the salary details. Salary payment is done in real-time, and funds are immediately available for the employee to use. |
| Where do I find the archiving number in the transaction details view? | At the moment it is not possible to see an archive number when making a payment. We advise you to take a screenshot of you phone and use that. |
| Is ‘shake’ to log out still there? | Yes, if you go to settings, you can activate the feature. |
| Why should I upgrade to Nordea Mobile? | Nordea Mobile is made based on customer feedback, it has better usability and new features that our customers have asked for. |
| Why is Nordea developing a new mobile bank instead of a new Netbank? | The tendency in the porpulation is Mobile first. We would like to be part of this evolution and therefor we see it as important that our mobile bank is updated. |
| How can I change the order of accounts? | Go to Accounts tab, select top right corner to edit and drag and drop to change the order of accounts. |
| Why can’t I use the old mobile bank anymore? | As we are developing a new mobile bank, the old will not be updated and will no longer be valid. |
| Why did you do this? It’s much worse and I would now change bank. | So sorry to hear that you do not like the new mobile bank. Nordea Mobile is developed based on customer feedback and customer testing. |
| Can I open an account in Nordea Mobile? | No, at the moment it’s not possible to open an account in Nordea Mobile, but it’s part of our development plan. |
| Does Nordea Mobile contain the features from the current mobile bank? | Most features from the old mobile bank are included in the new mobile bank. Some features are added, some left out as we could see these were not useful for our customers. |
| How does Nordea Mobile differ from Private Netbank? | You can do almost all your daily banking in Nordea Mobile. There are still a few features you need to have Private Netbank to use. |
| Do I need Netbank at all? | Yes, you still need to have Private Netbank to get access to Nordea Mobile. |
Can I the use code calculator with Nordea Mobile?
| Login with the code calculator is not supported currently. This login method can be added later. |
Do I need to buy a new phone?
| If you have an Android device and it can't update to 5.0 or am Apple phone that can't update to iOS 10.0 then you need a new phone to use Nordea Mobile. If you have a Windows phone you cannot use Nordea Mobile. For all three we recommend that you use Private Netbank in your browser, if you do not want to buy a new phone. |
| It is not possible to download Nordea Mobile to my current phone. | Nordea Mobile is developed to work for Android 5.0 and above + iOS (Apple) 10.0 and above. If you have older phones you might not be able to upgrade your operating system. Nordea Mobile is not developed for Windows phones. |
| I can't find Nordea Mobile in App Store/Google Play. | Nordea Mobile is developed to work for Android 5.0 and above + iOS (Apple) 10.0 and above. If you have older phones you might not be able to upgrade your operating system. Nordea Mobile is not developed for Windows phones. |
| I have downloaded Nordea Mobile, but I don’t like it. How can I go back to the old version? | It is not possible to go back to the old mobile bank. |
| Can I still use the old mobile bank after the new mobile bank has been launched? | No, it is not possible to go back to the old version of our mobile bank. We will determinate the old version of the mobile bank soon. |
| I still have my code card/ I use the code calculator, can I use the new mobile bank with that one? | Login with the code card is not supported in Nordea Mobile. Login with the code calculator is not currently supported, but can be added later. |
| Is there some kind of a time limit for using the app? Does the mobile bank log you out after xx minutes? | Yes, for your security Nordea Mobile automatically logs you out after 10 min of not using it. |
| Where is login with password? | You can no longer log in with password, you need to login with the code app. |
| Where is login with fingerprint/Touch ID? | The code app supports fingerprint/Touch ID but you cannot have more than one enrolled user in the code app. |
I cannot log in to the mobile bank app. What could be the issue? I entered my PIN code in the code app or tried to log in with fingerprint authentication/Touch ID, but when I returned to the mobile bank app it again showed me the login page. Next time I tried to log in, I received an error message stating that I had already logged in someplace else and I could not proceed. | This situation is caused because the operating system in some devices closes the mobile bank app when the code app is activated on top of it. It is possible that some power savings features have been activated in these devices and they actively close the apps in the background. The user should check their power saving settings and try to delete them. After this, the mobile bank app should open normally. |
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