Start by checking which number your card starts with and choose the right instruction for your card below. Remember to enclose the requested documents. Without the necessary attachments, the complaint processing will be delayed.
Credit card transaction with a Mastercard which starts with the numbers 5225, 5228 or 5396
You are disputing a credit card transaction made with a Mastercard which starts with the numbers 5225, 5228 or 5396.
Fill in the claim formOpens new window on Nets’s website and enclose the requested documentation. Click on the link "Cardholder's claim other banks" to fill in the form online. Alternatively, you can fill in a printable version of the form and send it to the address stated on the website.
If we need any further information from you during the dispute process, we will contact you via email or by letter. Remember to check your email regularly, including the junk mail folder.
Debit card transaction and credit card transaction with a Mastercard which starts with the number 5430
You are disputing a debit card transaction made with a debit or combination card (credit/debit) or a credit card transaction made with a Mastercard which starts with the number 5430. You can fill in the dispute form in the Mobile Bank or by filling the PDF version.
Carefully fill in all the fields of the dispute form (pdf, 683 KB)Opens new window and enclose the requested documentation. Remember to sign the form. If you submit the form via Omaposti or the Help tab in Nordea Netbank, your signature is not needed. Submit the form via Omaposti or the Help tab in Nordea Netbank or send it to the address stated on the form. Take copies of the form and the enclosed documentation for yourself.
We will send you a message via Nordea Netbank or Nordea Mobile or Nordea’s Omaposti service once we have received your transaction dispute form. Remember to regularly check your messages in Nordea Netbank, Nordea Mobile or Omaposti. We may ask you for further information as the dispute process progresses.
You can dispute a card transaction digitally in your Mobile Bank.
- In Nordea Mobile you will find your Nordea cards and under the card actions you can start the dispute. Select the card on the Overview tab and go to PIN and Security -> Dispute a transaction.
- You will be guided through creating the dispute. Most of the information is presented and you are asked to provide some additional information. You might be asked for documentation related to the transaction to be disputed.
- After you have submitted the dispute to Nordea we will investigate it and get back to you.