Blocking a card online or in the card blocking service

If your card is lost or stolen, an ATM seizes it abroad or you notice transactions that you don’t recognise, block your card immediately.

How do I block my payment card?

  1. The easiest way to block a card is to do it in Nordea Mobile or Netbank. You can block the use of the card temporarily or permanently. If you suspect your card is being misused, block your card permanently. If you block your card permanently, you will be sent a new card automatically.

    In Nordea Mobile: select your card and tap Security.

    In Netbank: go to Finances and select Cards. Select your card and click Blocking.
  2. By calling the card blocking service: in Finland on 020 333Opens new window and from abroad on +358 20 333Opens new window (local rates apply) (24 hours a day).

After you have reported your card lost or stolen, it is important that you monitor the transactions in your bank and/or credit account. If you detect any debits that you have not made yourself, dispute them immediately by contacting us. You can only dispute transactions that have been debited to the card, not authorisation holds.

When should I make a card complaint?

Submit a claim to Nordea if:

  • you detect card purchases and/or cash withdrawals on your account statement that have been debited to your account and that you have not made yourself.
  • your card purchase has been debited twice.
  • you have not received the products or services you have ordered with the card.
  • the product you have received is defective.
  • the card transaction concerns an agreement that does not bind consumers in accordance with the consumer protection legislation.

See instructions on how to make a card complaint.

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