Block your card temporarily or permanently

Blocking a card

You can easily block or disable your card in our digital channels or by calling our card blocking service. When you report your card lost or stolen, it’s important that you keep an eye on the transactions in your bank or credit account.

If you notice any transactions that you don’t recognise, raise a dispute with us immediately. Please note that you can only dispute transactions that have been debited to your card.

See below for further instructions on how to block your card.

Dispute a transaction

How to dispute a card transaction

How to block your card in Nordea Mobile and Netbank

The easiest way to block your card is to do it in Nordea Mobile or Netbank. You can block the use of your card temporarily or permanently.

If you think your card will turn up later, you can temporarily disable your card. If you suspect your card is being misused, block your card permanently. You will automatically receive a new card in 1–2 weeks.

In Nordea Mobile: select your card and tap Security. Disable your card for a temporary block or block your card permanently.
In Netbank: go to Finances and select Cards. Select your card and click Blocking. Choose whether you’d like to block your card temporarily or permanently.

How to block your card by calling our card blocking service

We are available to help with blocking your card 24/7. Call our card blocking service on 020 333Opens new window (or on +358 20 333Opens new window from abroad). Local rates apply*.

*Local network charge/mobile call charge

What information do we need from you?

When you call our card blocking service, we will ask for your name and personal identity number. We will also ask some questions about losing your card. If the cardholder is unable to make the call themselves, their friend or family member or an authority may also call our card blocking service on the cardholder’s behalf.

We will never ask for your online banking credentials, your full card number or your card PIN – not even for the purpose of blocking your card.

Did you lose your phone or other smart device?

If you use a smart device, such as your phone, to make payments and your device gets lost or stolen, no one else will be able to see your card details. It’s not possible to pay with a phone or other smart device without using facial or fingerprint recognition or a PIN to verify your identity.

However, you can block the digital version of your card by calling Nordea Customer Service or our card blocking service. After this you can continue to use your physical card normally.

How to call us with your identity verified

Our card blocking service is available 24/7 on +358 20 333Opens new window (local rates apply).

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