Why do I need access codes?

Nordea access codes enable you to verify your identity to access secure online services and when contacting our Customer Service.

• You can use your Nordea access codes to log in to our banking services, including Nordea Mobile and Netbank.
• You can use your Nordea access codes to confirm online payments and card payments made online.
  
• If you have activated e-identification, you can also access public online services provided by Kela and the Tax Administration, for example, as well as various other services with your Nordea access codes.
  
• You will be asked to verify your identity with your Nordea access codes when you call our phone service.  

Access codes for minors

A minor can use Nordea access codes to view their account balance in Nordea Mobile and Netbank. 

You can get access codes for your underaged child with the consent of both guardians. If the minor is aged 15 or over, they can apply for access codes on their own if they have an account intended for their personal income. 

Fill in the form to get access codes for your underage child in our online service. 

What you need for your application

How to apply

Access codes and security

There has been a big rise in phishing attempts designed to steal banking details. You can avoid these scams by being careful and ensuring your device is properly protected. Your access codes are intended for your personal use only. Never share them with anyone. Banks, authorities or other trusted organisations will never ask you for your access codes on the phone, via SMS or via email.

Good to remember:

• Always log in to Nordea Netbank by typing “nordea.fi” in your browser address bar. We recommend that you use our mobile banking app to which you can log in securely in several different ways.
• Unless you’re attempting to log in to a service on your own initiative, you should always be very wary of requests to enter your access codes in a service.
• Don’t open any attachments or links in emails unless you know for sure that they can be trusted.
• We will never call you or send you a message to ask for your banking details.
• Don’t confirm any online or card payments you don’t recognise.
• Always use a firewall and anti-virus software on your computer.

Read more about secure banking

If you lose your access codes

If you have lost your access codes or you suspect they have fallen into the wrong hands, please call the blocking service, tel. 020 333Opens new window (local rates apply), without delay or call our Customer Service, tel. 0200 70 000Opens new window (local rates apply) Mon–Fri 8.00–18.00. The blocking service is available 24/7. The use of stolen access codes is a crime that must be reported to the police. If your access codes have been lost or stolen, report this immediately so that your access codes can be blocked.

Read more about secure banking

If you forget your user ID

Your user ID is stated in your online banking agreement.

If you have lost your online banking agreement, please contact us.

E-identification - strong electronic identification

E-identification is a service that enables you to access online services that require strong electronic identification. These can be public online services provided by Kela and the Tax Administration, for example, and other third-party services. 

To do this, you need to book an appointment in branch where we will verify your identity in person from a valid passport or ID card. Call us to book a meeting in your nearest branch.

Read more about activating e-identification for a minor

Login identifier

The login identifier is a 4-digit sequence that allows you to verify that the login request you get in your Nordea ID app is genuine. 

Our personal customers will see the login identifier when they use their Nordea ID app to access Nordea Netbank. Our corporate customers will see the login identifier when they log in to Nordea Business or Corporate Netbank. The login identifier is gradually being added to other services provided by third parties. 

You don’t need to enter the login identifier anywhere. You simply need to check that you see the same 4-character identifier on your Nordea ID app as the one shown on the login page of the online banking service or third-party service you are logging in to. 

If the login identifiers don’t match, don’t confirm the login request in your Nordea ID app. 

Etkö löytänyt vastausta kysymykseesi? Lue lisää usein kysyttyjä kysymyksiä pankkitunnuksista ja tunnistautumisvälineistä.  

Terms

General agreement termsOpens new window

Secure use of access codesOpens new window

Terms and conditions of biometric authentication in the code appOpens new window

Normal prices

Normal prices of banking codes

Product/Service	Price
Monthly fee for access codes	3,00 €
Replacement of previous Netbank agreement or code card, one-time payment	5,00 €
Mobile device gets lost, activation of a new code app, one-time payment	0,00 €
Mobile device breaks down, activation of a new code app, one-time payment	0,00 €
Code app in multiple mobile devices, activation of a new code app, one-time payment	0,00 €
Nordea ID device to replace a lost one, one-off fee	20,00 €
Nordea ID device to be used alongside the Nordea ID app, one-off fee	20,00 €
Code calculator to replace a lost one, one-off fee	10,00 €
The access codes consist of a user ID, one-time codes and confirmation codes. In addition to the service fee for access codes, additional service-specific fees may be charged as laid down in the tariff. The codes can be used through different channels; connection fees and call expenses for these are charged by the telephone operator.