Why do I need access codes?

Nordea access codes are a means to verify your identity so you can securely access online services and call our Customer Service. You can use your access codes to:

  • log in to our banking services, including Nordea Mobile and Netbank
  • confirm card payments and other payments you make online
  • verify your identity when you call us
  • access other public online services when your access codes include strong electronic identification.

Strong electronic identification

If you would like to use your Nordea access codes to access public online services, such as the e-services of Kela and the Finnish Tax Administration, you should opt for strong electronic identification (e-identification). This feature needs to be included in your access codes separately.

Read more about strong electronic identification

Access codes and means of identification

Your Nordea access codes comprise your Nordea user ID and a means of identification.

Your Nordea user ID is a sequence of numbers that you first need to enter when you are logging in to Nordea Mobile or Netbank or calling our Customer Service. Your user ID consists of 6–8 digits. You will find it in your online banking agreement or by selecting “View your user ID” under your profile in Nordea Mobile or Netbank.

To verify your identity, you will also need a means of identification. The means of identification we offer include:

  1. Nordea ID app (recommended)
  2. Nordea ID device
  3. Code calculator and a talking code calculator for the visually impaired 
Käytetyin ja suosittelemamme tunnistautumisväline!

Nordea ID app

  • Nordea ID is an identification app you can use on your mobile device.
  • You can download the app on more than one device to make sure you always have it with you.
  • It enables you to log in to Nordea Mobile and Netbank, confirm online purchases and access other online services.
  • If you want to use the app to log in to other than Nordea’s services, you will also need to opt for e-identification.

Explore Nordea ID app

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Nordea ID device and code calculator

  • The Nordea ID device (black) is a means of identification for those of our customers who don’t have a mobile device on which they could install the Nordea ID app.
  • The code calculator (white) will be phased out from our service range. As of 30 March 2025, you will not be able to use the white code calculator to log in to Nordea Mobile. After 15 September 2025, you will not be able to use the white code calculator at all. If you have a smartphone or tablet, we recommend that you start using the Nordea ID app. If you don’t own a mobile device, you can use the Nordea ID device.
  • You can also choose a talking code calculator that has been designed for our visually impaired customers. To get a talking code calculator, please contact us to book an appointment in branch.
  • You can use these devices to log in to Nordea Netbank, confirm online purchases and access public online services.

Read more about these devices

NEW Nordea ID and Code calculator- small - Blue background

Usein kysyttyä pankkitunnuksista

Didn’t find what you were looking for?

See more frequently asked questions about Nordea access codes.

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