Security - Protect yourself from scams | Nordea

Follow these instructions if you suspect you have been scammed or if your personal data has fallen into the wrong hands.

Read the instructions

The best way to protect yourself from scams is to know how to spot them. Stay one step ahead of fraudsters by learning about the various types of scams that are out there.

Learn about common scams

Couple sitting in sofa looking at tablet

Follow our latest seven tips to ensure secure use of our banking services.

Our webinars about scams

Watch the recorded webinars and get a lot of useful information on how to protect yourself from scams. The webinars also contain instructions on what to do if you have been scammed.

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Report an attempted scam

If you have received a suspicious message in Nordea’s name, forward it to us at raportointi@nordea.com. If it’s an email, you can forward it to the address above, or if it’s a text message, you can email us a screenshot.

We will never ask you for your online banking credentials or send you links to log in to Nordea Mobile or Netbank in our newsletters.

You might also be interested in these:

Police: Information on cybercrime and how to avoid itOpens new window.
National Cyber Security Centre: Instructions and guides for private individuals and companiesOpens new window.
Consumers’ Union of Finland: Information and teaching material on various digital scamsOpens new window.

Safe use of cards

If your card is lost or stolen, you should block it immediately through the card blocking service.

Read more about lost cards

If you spot any card purchases or cash withdrawals you don’t recognise in your account transactions or on your credit card invoice, dispute the transaction.

Read more about disputing a card transaction