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How to get started with your card

Your card is ready to use as soon as you receive it. When you are paying with your card for the first time, insert your card into the payment terminal and enter your PIN. This will activate your card’s contactless payment feature. You can also add your card to mobile payment apps, such as Apple Pay, Google Pay and Samsung Pay.

If your card is totally new:

  • You can check your PIN in Nordea Mobile and Netbank.
  • The default usage area for your new card is Europe. You can edit the usage area in Nordea Mobile or Netbank.

If your new card replaces an old one:

  • Your PIN remains the same as in your old card. You can check the PIN in Nordea Mobile or Netbank if you need to.
  • The renewed card has the same security settings as your old card.
  • Cut your old card in several pieces so that the chip and magnetic stripe can no longer be used.
What's new

Our cards will get a new design and material

Nordea’s cards will get a new look. The new design is vertical and all details are printed on the back of the card.

The new cards are made of 84% plant-based material.

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Pay with confidence

Pay as you like. Use your physical card or add your card to your phone’s mobile wallet.

Contactless payments

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You can pay any purchase contactless by holding your card close to the payment terminal. If your purchase exceeds 50 euros, confirm the contactless payment by entering your PIN into the terminal.

Contactless payments are quick and safe. If you enter your PIN, don’t let other people see it.

Read more about contactless payments

Mobile payments

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You can use Nordea’s cards also through your phone, watch and other wearables.

Just add your card to a payment app, such as Apple Pay, Google Pay or Samsung Pay.

Read more about mobile payments

Online payments

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You can pay securely with your card even online. Remember to allow online payments first by editing your card’s online usage settings in Nordea Mobile or Netbank. 

Did you know that Click to Pay is a secure payment option, as your card details are not saved when you make a payment?

Read more about online card payments

Read more about Click to Pay

Tip

Remember to install our mobile banking app

Install our mobile banking app Nordea Mobile on your phone and bank on the go. In Nordea Mobile you can:

  • browse your card transactions
  • check your PIN
  • edit your card settings
  • block your card temporarily or permanently.

Read more about Nordea Mobile

Is your new card a credit card?

Read more about the features and benefits of credit cards:

Using the credit facility

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You will get an average interest-free payment period of 30 days for purchases you make with your credit facility.

Managing the credit facility is easy in Nordea Mobile or Netbank. You can make repayments at any time and easily change the instalment percentage, instalment-free months and invoice due date.

Read more about credit cards

Maximise your protection

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By paying with your credit card, you get protection for your purchases under the Consumer Protection Act.

This will help you if you have problems with the merchant. For instance, if a product you have ordered never arrives, you can contact us to dispute the card transaction and apply for a refund.

Read more about consumer protection with credit cards

Card insurance

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Many Nordea credit cards contain useful insurance policies, which cover you when you pay for your purchases with the credit facility.

For example, Product Safety Insurance covers items you buy for your home and international travel insurance protects you if you fall ill or your luggage gets damaged.

Read more about credit card insurance

Benefits for holders of Nordea Platinum or Nordea Black

Nordea Platinum and Nordea Black come with a wide range of benefits, such as continuous travel insurance for trips abroad and in Finland. You also get to enjoy Priority Pass lounges.

Read more about Nordea Platinum and Nordea Black benefits

Remember security

  • Make sure you know where your card is at all times. Never let anyone else use your card. 
  • Never keep your PIN where your card is – always memorise the PIN. NOTE! Your bank or the authorities will never ask for your PIN.
  • Make contactless payments when you can. If you enter your PIN, don’t let other people see it.
  • Check the final amount before you accept a card payment. Track your card transactions in Nordea Mobile or Netbank.

Questions about card insurance

Tryg +358 800 935 55

Mon–Fri 8.00–16.00

Travel emergency assistance

Nordea Gold or Premium card holders can get travel emergency assistance in serious emergencies or if, for example, a medical evacuation needs to be approved by Tryg Alarm for you to be able to claim it on your insurance. 

Call Tryg Alarm, Falck Global Assistance, available 24/7 on +358 800 93556 

(service in Finnish, Swedish and English)

Need help?

Personal customers