Online and mobile services for private customers

Frequently asked questions – Nordea Mobile and Netbank

Frequently asked questions – Nordea ID

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We create and develop our services with you in mind

Did you know that these are some of the things you can easily do in Nordea Mobile or Netbank?

Lost your card? If your card is lost or has fallen into the wrong hands, you can block it temporarily or permanently.
Forgot your card PIN? If you forget your PIN at a shop checkout, check it for free with just a couple of taps.
Do you need to take an instalment-free month or reduce your loan instalment? Check Nordea Mobile or Netbank to see if your loan includes our FlexiPayment feature and adjust your monthly instalments instantly without asking us first!
Going abroad? Select where your card can be used and how much cash can be withdrawn with the card by adjusting your card settings.

Online and mobile banking

Do your daily banking digitally in Nordea Mobile and Netbank wherever and whenever it suits you.

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Nordea Mobile

Nordea Mobile is our mobile banking app you can download to your smartphone or tablet.

To use the app, you will also need a means of identification.

Nordea Netbank

Nordea Netbank enables you to do all your banking conveniently from wherever you are as long as you have an internet connection.

To use Netbank, you need an online banking agreement with us, Nordea access codes, a means of identification and an internet connection.

Digital identity verification

Nordea access codes consist of a user ID and a means of identification. When you have these, you can access Nordea’s online services, verify your identity when you call our Customer Service, sign agreements digitally as well as confirm online payments and actions in Nordea Mobile and Netbank. If you want to use your access codes to log in to other online services, you will also need to opt for e-identification, which is a form of strong electronic authentication.

We recommend

Nordea ID app

With the Nordea ID app, you can log in to and confirm actions in Nordea Mobile and Netbank and verify your identity when you call our Customer Service.

To log in to other online services, you will need to opt for e-identification, which is a form of strong electronic authentication.

Learn more about Nordea ID

Nordea ID device and code calculator

The Nordea ID device (black) is a means of identification for those of our customers who don’t have a mobile device on which they could install the Nordea ID app.
The code calculator (white) will be phased out from our service range. As of 30 March 2025, you will not be able to use the white code calculator to log in to Nordea Mobile. After 15 September 2025, you will not be able to use the white code calculator at all. If you have a smartphone or tablet, we recommend that you start using the Nordea ID app. If you don’t own a mobile device, you can use the Nordea ID device.
You can also choose a talking code calculator that has been designed for our visually impaired customers. To get a talking code calculator, please contact us to book an appointment in branch.
You can use these devices to log in to Nordea Netbank, confirm online purchases and access public online services.

Nordea access codes

Nordea access codes consist of a user ID and a means of identification. When you have these, you can access Nordea Mobile and Netbank, verify your identity when you call our Customer Service and sign agreements digitally.

If you want to use your access codes to log in to other online services, you will also need to opt for e-identification, which is a form of strong electronic authentication.

You can activate the e-identification service by verifying your identity in branch.

Mobile payments

Make easy and secure mobile payments with your smart device in-store, online and in apps or transfer money to someone using their phone number.

Add your Nordea card to your smartphone, smartwatch or other smart device and you can shop flexibly wherever you are.

Digital services for corporate customers

We have a wide range of digital services designed to make your daily business banking easier.

Read about our digital services for corporate customers

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Online and mobile services

We create and develop our services with you in mind

Best Consumer Mobile Banking App in Finland

Best Consumer Digital Bank in Finland

Best User Experience in Finland