Nordea Wallet

Frequently asked questions about the discontinuation of Nordea Wallet

I no longer have the Nordea Wallet app on my phone. Why did I get a termination letter?

If you have downloaded the Nordea Wallet app on your smart device at some point, you have agreed to the terms and conditions of the app. According to the terms and conditions, we have to inform you of the termination of your agreement two months before the app is discontinued.

Although you deleted the app, your agreement will continue to be valid until 12 June 2023. You don’t need to do anything.

When will Nordea Wallet be discontinued?

The Nordea Wallet app will be discontinued on 12 June 2023. This means that after 12 June 2023 you will no longer be able to use Nordea Wallet and it will not be available to download from app stores.

What will happen to the app installed on my device once Nordea Wallet is discontinued?

You will no longer be able to open the Nordea Wallet app on your device and you will see a message on your screen notifying you of the discontinuation of the app. 

You can delete the app. 

Why is Nordea Wallet being discontinued?

We want to offer our customers a wide range of banking services in one app. Our mobile banking app Nordea Mobile has the same services as Nordea Wallet.

How will I be able to track my card transactions?

Nordea’s personal customers 

1) Card transactions

Credit card transactions:

• Select your card on the front page of Nordea Mobile or Netbank. Here you’ll see a list of transactions made with your card’s credit facility.
• Transactions dating back to more than 1–3 months are available on your credit card invoice. Log in to Nordea Netbank and go to Payments > E-invoices > History. Your e-invoices will be stored in Netbank for 18 months.

Debit card transactions:

• Select the account linked to your card in Nordea Mobile or Netbank. For example, if your card is linked to your current account, you’ll see the transactions made with your debit card in your account transactions.

2) Track your spending

• On the Insights tab in Nordea Mobile, you get a comprehensive overview of both your card and account transactions. Read more about the Insights tab.

3) Transaction notifications

• In Nordea Mobile, you can also turn on notifications for new card payments. Go to the Profile tab and select Notifications.
• We recommend that you turn these notifications on so that you can immediately spot any suspicious purchases made with your card. If your card has fallen into the wrong hands, you can block your card temporarily or permanently in Nordea Mobile or Netbank.  

Customers with a Nordea corporate card  

If you are our corporate customer and have a First Card, Business Visa Debit or Nordea Business Mastercard, here are some further instructions for you.  

Customers of Nordea Finance 

If you are a Nordea Finance customer and have a Tuohi Mastercard, Stockmann Mastercard or Finnair Plus Mastercard, here are some further instructions for youOpens new window.

Which of the features in Nordea Wallet will be available in Nordea Mobile?

• Card transaction data 
• Card transactions divided into categories 
• Activation of mobile payments. In Nordea Mobile, you can easily add your Nordea card to Apple Pay or Google Pay. Read more about mobile payments and how to activate them.

Can I download my old card transaction data from Nordea Wallet before it’s discontinued?

Unfortunately it’s not possible to download card transaction data from Nordea Wallet. You can see your old card transactions in Nordea Netbank where you can download your credit card invoice, account statement or account transaction data:

• Credit card invoice: Transactions dating back to more than 1–3 months are available on your credit card invoice. In Nordea Netbank, go to Payments > E-invoices > History. Your e-invoices will be stored in Netbank for 18 months.
• Account statement: In Nordea Netbank, click on your name in the upper right corner > select Documents > Open the archive > click on your account statement to download it as a PDF.
• Account transaction data: In Nordea Netbank, go to Finances > Accounts & transactions > select an account. Here you can download your account transactions as a PDF or CSV file or print them.

How will I be able to make mobile payments with Apple Pay and Google Pay from now on?

If you have previously added your card to a mobile payment service through Nordea Wallet, you can continue to make mobile payments with your card as before. Nordea Wallet was only used for verifying your card when activating mobile payments. This means that the discontinuation of Nordea Wallet will have no effect on making mobile payments with your card.

If you have not yet added your card to a mobile payment service, here’s how it’s going to work after Nordea Wallet is discontinued:

Nordea’s personal customers

You can easily add your card to Apple Pay, Google Pay and other mobile payment services in our mobile banking app Nordea Mobile. Read more about mobile payments and how to activate them.

Customers with a Nordea corporate card

More information for customers with corporate cards

If you have a Tuohi Mastercard, Stockmann Mastercard or Finnair Plus Mastercard but you are not a Nordea customer

If you have a Tuohi Mastercard, Stockmann Mastercard or Finnair Plus Mastercard issued by Nordea Finance, please contact Nordea Finance Customer Service and we’ll help you add your card to Apple Wallet or Google Wallet.

You can send a message to Nordea Finance Customer Service through our Nordea OmapostiOpens new window mailbox service.