If you lose your access codes

Contact immediately

If you suspect that your user ID, code card or both have fallen into wrong hands, do this:

  • contact Nordea Customer Service immediately or
  • call our 24-hour blocking service at 020 333 (local network charge/mobile call charge), from abroad +358 20 333.

Report cases of abuse

Abuse done with stolen access codes is a crime that needs to be reported to the police. Report the abuse immediately also to your bank so that the codes can be shut down.