Customer letters

Our customers will receive a letter regarding revisions to our tariff and amendments to our card terms and conditions in September–October 2020. The letters will be sent to our personal customers to Nordea Mobile and Netbank or as printed letters by post. The revisions to the tariff and the amendments to the card terms and conditions start to apply as of 1 January 2021.

Revisions to the tariff as of 1 January 2021 (pdf, 98 KB)Opens new window

Card terms and conditions as of 1 January 2021 (pdf, 598 KB)Opens new window

Why do you raise your service fees?

We review the pricing of our services at regular intervals. The prices of our payment services and automatic services were last raised in 2016.

Why are you making amendments to the card terms and conditions?

We will specify the card terms and conditions to better reflect the new applicable legislation, the current card features and the services provided by the card companies. We have also specified the text related to card use and simplified the descriptions and definitions of our card selection in the terms and conditions.

What should I do?

If you accept the price revisions and amendments to the terms and conditions, you will not need to do anything. If you do not accept the revisions or amendments, please contact Nordea Customer Service.