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We will update our Loyalty Programme effective from 1 May 2026
2 January 2026 As we want to offer you even better services and benefits, we are simplifying our Loyalty Programme and expanding the benefits we offer to our customers starting from 1 May 2026.
Between 12 January and 27 February, you will receive a letter from us, containing information about what the updated Loyalty Programme means for you. If you have Nordea access codes, the letter will be digital and you can read it in Nordea Mobile or Netbank (Help, Messages). We will also send you an SMS to let you know that the letter is available.
If you don’t have Nordea access codes, you will receive the letter on paper by post. Please note that we will be sending the letters during a period of seven weeks, so you and your family members may receive your letters on different days.
Our new Loyalty Programme will take effect automatically on 1 May 2026, and you don’t need to do anything.
Read more about our new Loyalty Programme
New collaboration protects customers from scam websites
11 December 2025 Banks, telecom companies and various authorities have introduced a common approach that enables online traffic to criminally operated websites to be blocked in less than an hour instead of days, as has been the case so far.
Under the new model, telecom companies prevent traffic to scam websites based on data provided by banks. The telecom companies currently involved are Elisa, Telia and DNA, while the participating banks include Nordea, OP Pohjola, S-Bank, Aktia and Savings Bank. In addition, F-Secure is using the collected data to enhance the effectiveness of its own security solutions.
The National Bureau of Investigation has been involved in developing the approach, which has also been approved by Traficom, the Finnish Transport and Communications Agency.
“Nordea has played an active role at the different stages of this project. Thanks to the strong spirit of collaboration between Finnish businesses and authorities, we’re able to develop initiatives like this, all with the common purpose of protecting people from fraud,” says anti-fraud expert Sara Helin from Nordea.
Stay one step ahead of fraudsters every day
14 November 2025 Thousands of different scams take place in Finland every single day. The prevention of fraud and all other financial crime is a key priority for Nordea. More than 3,000 Nordea employees work every day to prevent financial crime. We collaborate closely with authorities, other banks and telecom operators on this area.
During the International Fraud Awareness Week from 16 to 22 November 2025, companies and authorities highlight various fraud-related aspects to raise general awareness. Remember, however, that you need to be alert every day of the year to stay one step ahead of fraudsters.
Below we have gathered our latest tips that will help you spot different types of fraud better. We also recommend listening to our podcast Fraudcast where our anti-fraud experts discuss the topic with guests and share their tips on how to avoid getting scammed. The podcast is in Finnish.
Listen to the latest episode of Fraudcast: Our guest host Merja Mähkä and the ABC of fraud awareness
Read our survey findings and learn what Finns think about scams
Nordea Platinum – smooth travelling and new experiences
30 October 2025 Nordea Platinum is a first-class credit card by Mastercard that combines the best of travel and payment benefits. The card is now available to our personal customers for the first time.
- With cashback you can get back some of the money you spend by using your credit card.
- As a Nordea Platinum holder, you are entitled to 6 free visits a year to Priority Pass lounges at airports.
- The card includes comprehensive travel insurance that also covers trips in Finland.
Get Nordea Platinum now with no fee until 30 April 2026 – read more
Enhanced payment security with Verification of Payee
8 October 2025 Verification of Payee is a new feature in Nordea Mobile and Netbank that enhances the security of payments made from bank accounts.
When you’re creating a new payment, we will verify the recipient’s name and account number that you have entered. After the verification, you will be shown a message indicating whether the name of the recipient matches the account holder’s official name. This will help you ensure that your payment will go to the correct recipient before you confirm the payment. Additionally, you may be able to spot scam attempts where the scammer is using a false identity.
The Verification of Payee feature is based on the EU’s Instant Payments Regulation and is applied to euro-denominated payments within the eurozone.
Please note: Payments are transmitted based on the account number, just like before this new feature was introduced.
Read the more detailed description of the Verification of Payee feature
You can now activate the Nordea ID app with your ID card or passport
19 September 2025 Setting up the Nordea ID app on a new device is now easier than ever. If your phone breaks, you can activate the Nordea ID app on your new phone with your ID card or passport.
It is safe to activate the Nordea ID app with your identity document. The service scans your valid identity document and uses face recognition to verify your identity. The solution has been tested for data security according to international standards and the face recognition technology we use is similar to the one the border control authority uses in their self-service kiosks.
Read more about activating the Nordea ID app with identity document
Instant payments and other new payment features
19 September 2025 In Nordea Mobile and Netbank, you can now choose whether you want to make a standard credit transfer or an instant payment. Instant payment is a new payment method that allows you to make euro-denominated credit transfers practically in real time. You can make instant payments to a recipient within 10 seconds 24/7 every day of the year – weekends and bank holidays included.
Instant payments stem from the EU Instant Payments Regulation that also introduces new security improvements. In the future, banks must verify the name of the payee and the account number and inform the customer if they don’t match, for example. We will also introduce the Verification of Payee service in Nordea Mobile and Netbank in October. We will tell you more about this later when the new feature has been implemented.
Read more about how to make instant payments in Nordea Mobile and Netbank
What’s new: Verify your contact information in Nordea Mobile or Netbank
28.8.2025 We want to ensure safe banking and keep our customers' contact details up to date. We have developed a new feature in Nordea Mobile and Netbank allowing you to digitally verify your phone number and email address.
If you see the text “Unverified” in red in your contact details in Nordea Mobile or Netbank, you have not verified your details yet. When you want to verify your phone number and email address, we will send you a 6-digit code for verifying them.
- If you’re verifying your phone number, we will send the code as a text message to that phone number.
- If you’re verifying your email address, you will receive the code by email to that address.
After you have verified your contact details, we will send you a message about this to the phone number or email address you just verified.
Note:
- We will never send you emails or text messages where we ask for your contact details or that contain a link to log in to Nordea Netbank. You should always log in to Nordea Netbank through nordea.fi, or alternatively use the Nordea Mobile app. Only update your contact details in Nordea Mobile or Netbank – never via links.
- If you have trouble verifying your contact details, please try again later. Your banking services will work as usual even if you don’t verify your contact details right away.
Read our instructions on how to update and verify your contact details
We have updated our privacy policy
5.12.2024 Nordea’s privacy policy has been updated as part of our annual review process. The policy describes how we collect, use, store and share your personal data. It also describes the rights that you have under the General Data Protection Regulation (GDPR).
Our privacy policy has been updated to give you a better understanding of how we use your personal data.
The following updates have been made:
- The language has been clarified and thus made easier to read.
- We have updated the information about the personal data that is collected, the purposes of the collection and the lawful basis for collecting it.
FAQ
What is the privacy policy?
The privacy policy describes what kind of information about you that Nordea collects and uses, the purposes for doing so and on what lawful basis. The policy also describes who we share the information with and how long the information is retained. Also, the policy describes what rights you have in relation to your information and how to exercise your rights.Why has the privacy policy been updated?
An annual review of the policy is conducted to make sure that the content is relevant and up to date, so that we are transparent towards you about how your personal data is used.What has been updated?
Our privacy policy has been updated to give you a better understanding of how we use your personal data. In addition, we have made updates to present our practices in a way that is easy to read.
The updates include:
- More clarifying examples for transparency, on i.e. security, fraud prevention, sanctions, risk modeling processing.
- More clarification about collection data from third parties.
- More clarification about recordings by reference to Nordea external website on recordings of conversations.
- More clarification about disclosure of personal data.
- Reviewed and updated information about retention period.
