Customer letters

This page contains important information on our latest customer letters.

Customer notice April–May 2022

During April and May, we will send our personal customers a notice, which contains information about topical matters and changes to our services. You will receive the notice via Nordea Netbank and Nordea Mobile or by post. We will send you a text message when the notice is available in Nordea Netbank and Nordea Mobile.

The most important things you will find in the notice:

  • You can read about easier expense tracking in Nordea Mobile or how to enjoy easy banking and secure the lowest price on daily banking services with Nordea access codes.
  • We are amending the terms and conditions of our investment service agreements. As per the amended terms and conditions, we will deliver your investment reports to Nordea Netbank and Nordea Mobile in the future if you have Nordea access codes.
  • We are updating our tariff and some of our service fees will therefore be revised.
  • Our card terms and conditions will be amended but the amendments won’t affect the use of your card.

You don’t need to do anything as the changes will enter into force automatically

Changes to our service fees as of 1 August 2022
(pdf, 96 KB)Opens new window

Card terms and conditions as of 1 August 2022 (pdf, 654 KB)Opens new window 

The changes will enter into force automatically

The changes apply to the services you have signed up for. If you accept the changes to the services and the amendments to the card terms and conditions that will take effect on 1 August 2022, you don’t need to do anything. If you don’t accept the changes and amendments, you can notify us that you want to terminate a service by sending us a message in Nordea Netbank or Nordea Mobile, or through Omaposti using the online banking codes of any Finnish bank, or by calling Nordea Customer Service no later than on 31 July 2022. 

Mobile bank users continue to get the lowest prices for daily banking services

Did you know that you can influence the price of your daily banking services? You get the lowest prices for daily banking services if you have a current account, Nordea Mobile and one of the following cards: Nordea Gold, Nordea Credit, Nordea Debit or Nordea Electron. Read more about the prices of daily banking services

Why are you raising the service fees?

We review our service fees from time to time and revise them where needed, while keeping the prices competitive for our customers.  We strive to take different customer groups and needs into consideration in both our service selection and pricing. You can influence your service fees by selecting the most affordable ways to bank. Read more about tips for convenient banking in various situations.  

I’m not a Nordea customer. Why did I receive the customer notice?

We have sent the customer notice to everyone who has a valid account, card or investment service agreement with Nordea. Even if you haven’t used your account for a long time or your account balance is zero, we have a statutory obligation to also notify you of the upcoming changes.

What do I need to know about the amendments to card terms and conditions?

The amendments won’t affect the use of your card, so you can continue to use it as before. 

  • If you have a personalised debit or credit card, you will need to notify us no later than 3 months before your card expires if you want to change or delete the image on your card. 
  • In the future, you will find information on the exchange rates of card transactions made in the EEA in Nordea Mobile.

When will my investment reports be available in Nordea Netbank and Nordea Mobile? 

Nordea’s investment reports, such as reports on investment funds and book-entry accounts, will gradually be converted into a digital format, one report at a time. We will let you know when this change is going to take effect. You can then tell us if you would prefer to continue to receive the reports by post.