Customer letters

We sent letters on the account terms and conditions to be amended to our personal customers in Netbank or by post during 29 October–23 November 2018. The amendments to the terms and conditions concern the special terms and conditions of PerkAccounts, CurrentAccountPlus accounts and PS accounts. The new special terms and conditions of these accounts will enter into force on 1 February 2019 and they will replace the existing special terms and conditions.

You can read the customer letters sent and the account terms and conditions by clicking the links below:

Customer letter and the terms and conditions of PerkAccounts and CurrentAccountPlus accounts (pdf, 250 KB)Opens new window

Customer letter and the terms and conditions of PS accounts (pdf, 271 KB)Opens new window

Why are you making amendments to my account terms and conditions?

We have amended your account terms and conditions since the same interest will be paid on all PerkAccounts, CurrentAccountPlus accounts and PS accounts as of 1 February 2019 according to the account type. The revisions of the interest require an update to the account terms and conditions.

Who will be concerned by the amendments to the account terms and conditions?

The amendments to the terms and conditions will concern you if you are using a CurrentAccountPlus account or a PS account or a PerkAccount opened before 1 October 2018. If you have opened a PerkAccount after 1 October 2018, the revised account terms and conditions are already in force.

How will my account terms and conditions be amended?

The new terms and conditions of PerkAccounts include a paragraph on deposit interest, which has been updated. In addition, the paragraph on the determination of the account’s deposit interest percentage has been deleted because the paragraph dealt with customer groups that no longer exist. The paragraphs on the bank’s Customer Programme and the sentences on the customer groups have been deleted from the terms and conditions of CurrentAccountPlus accounts and PS accounts. Moreover, the paragraph on the deposit interest and its margin has been updated.

The deposit interest paid on PerkAccounts will be fixed at 0.05%, so the same interest will be paid to all customers as of 1 February 2019. Previously, the interest on PerkAccounts was tied to the Nordea Prime rate with a special margin for each customer group.

The deposit interest on CurrentAccountPlus accounts and PS accounts will be determined on the basis of the account balance, but the tier-specific margin deducted from the reference rate will be the same for all customers. The new deposit interest will be Nordea DepositRate minus a margin of 1.25% for all customers when the account balance exceeds EUR 6,000.01, instead of the previous margin of 2.5%. Previously, the tier-specific margin was determined on the basis of the customer groups in the recently abolished Customer Programme.

What measures do the amendments require of me?

If you accept the amendments to the special terms and conditions of your account, you need not do anything.

Please call Nordea Customer Service or use the chat service if you wish to look into the saving and investment solutions that best suit your needs and goals as an alternative to your account. You can also start using our digital investment adviser Nora.

If you do not accept the amendments to your PerkAccount or CurrentAccountPlus account, you are entitled to terminate the account. You can terminate your account by calling Nordea Customers Service, tel 0200 70 000 (local network charge/mobile call charge), or by using the chat service. You can also easily call us or chat with us after you have identified yourself via mobile bank.

The PS account and the related PS agreement are provided for by law, so terminating the agreement is only possible on the grounds stated in the agreement terms and conditions. You have the right to terminate your PS agreement if you conclude a new savings agreement or an insurance contract of equal purpose and the savings accrued are transferred directly to the service provider or the insurer with which you conclude the agreement or contract. A PS agreement may be assigned to another service provider or insurer.