Customer letters

This page contains important information on our latest customer letters.

Customer notice May–June 2021

In May–June, we will send our personal customers a notice about upcoming changes that will take effect in the autumn. The letter will be sent to our customers to Nordea Mobile and Netbank or as a printed letter by post.

Main topics in the customer notice:

  • Enjoy easier daily banking with Nordea Mobile and Netbank.
  • Mobile bank users receive our daily banking services for a discount.
  • In the future more and more customers can start using our comprehensive daily banking service packages.
  • There will be changes in the prices of some of our daily banking services as of 1 September 2021.

We recommend mobile banking to our customers

Today, we offer the most comprehensive daily banking service packages on the market to one million customers. In autumn 2021, more customers will be able to enjoy our affordable daily banking service packages.

Our Mobile Plus and Basic packages bundle the most important daily banking services into one affordable package, which includes accounts, cards and online banking codes for using digital services. Our customers will be able to influence the price of their daily banking services with their own selection of our services. Nordea Mobile users pay the lowest prices for their daily banking services. You are eligible for the Mobile Plus package if you have a current account, Nordea Mobile and one of the following cards: Nordea Gold, Nordea Credit, Nordea Debit or Nordea Electron. If you have a current account, a payment card and Nordea Netbank, you will be entitled to the Basic package automatically. If you don’t have the services required for the packages, you will be charged separately for the services you use in accordance with our tariff.

The changes will enter into force automatically

If you accept the changes that will take effect on 1 September 2021, you don’t need to do anything. If you don’t accept the changes, you can notify us that you want to terminate a service by sending us a message in Netbank or mobile bank, or through nordea.fi/omaposti using the online banking codes of any Finnish bank, or by calling Nordea Customer Service no later than on 31 August 2021.

Revisions to the tariff as of 1 September 2021 and 1 October 2021

Daily banking service packages

What are the benefits of Nordea Mobile compared to Nordea Netbank?

The Nordea Mobile app lets you do your banking easily and securely on your phone whenever and wherever it best suits you. Nordea Mobile is quick and easy to use and works seamlessly with the code app. You can call Nordea Customer Service directly from Nordea Mobile with just one tap. As you’re already securely logged in, we will be able to help you with your banking faster. With the app, you can do any urgent banking easily on the go if you don’t have access to a computer. It’s a convenient way to transfer money or block a lost card, for example. 

Nordea Mobile users will always be among the first to get our best banking services. They also receive our daily banking services for a discount. Nordea Mobile and Netbank are not mutually exclusive. Both services work with the code app and you can choose whichever best suits your needs at any given time.

How can I start using Nordea Mobile or Netbank?

Both services require a Netbank agreement with Nordea. If you want to make a Netbank agreement, please book an in-branch meeting by calling Nordea Customer Service, tel. 0200 70 000, Mon–Fri 8.00–18.00 (local rates apply). Once you have concluded the agreement, you will get your user ID. You can then download the Nordea Codes app on your phone or tablet from your app store. Once you have set up the code app, you can download Nordea Mobile from your app store and start mobile banking. You will find detailed instructions at nordea.fi/mobilebank.

If you prefer not to use Nordea Mobile and the code app, we will provide you with a code calculator. You can use the code calculator to authenticate yourself in both Netbank and other services, such as the web services of Kela and the Tax Administration, and when paying for online purchases. Moreover, when you authenticate your identity in Nordea Customer Service, we are able to help you with various matters related to your banking. If you need help with digital banking, please read our instructions at nordea.fi/digineuvonta.

Why are you raising the service fees?

We offer competitive pricing and may occasionally need to revise our fees. We strive to take different customer groups and needs into consideration in both our service selection and pricing and may therefore review our prices from time to time. Our customers can influence their service fees by selecting the most affordable ways to bank. We are happy to help you find the right banking services for you.

Will I continue to get benefits and discounts as a Premium Customer?

Our Premium Customers will enjoy benefits and discounts on their services in the future, too. Nordea Mobile users will still be entitled to free daily banking services, i.e. a Mobile Plus package free of charge, when they also have an account and card with us. 

For more information about our customer benefits, visit nordea.fi/premium.

Why did I receive the customer notice although I’m not a Nordea customer?

We have sent the customer notice to everyone who has a valid account with Nordea. Even if you haven’t used your account for a long time or your account balance is zero, we have a statutory obligation to also notify you of the upcoming changes.