Customer letters

This page contains important information on our latest customer letters.

Customer letter December 2020–January 2021

In December and January, we will send our customers a letter in which we tell them about upcoming changes to cards and PerkAccounts. The letter will be sent to our personal customers to Nordea Mobile and Netbank or as a printed letter by post.

Key matters in the customer letter:

  • The daily limit on Nordea Visa Debit cards will also include card purchases as of March. 
  • Amendment to card terms and conditions – customers will receive more information on the exchange rate for their card transactions.
  • Amendment to PerkAccount terms and conditions – the interest rate of PerkAccounts will change.

In the future, the daily limit for Nordea Visa Debit cards will apply to card transactions at stores and online as well as to bill payments at payment ATMs. Please check your daily limit and edit it if needed.

If you accept the amendments to the card and account terms and conditions to be brought into force on 1 April 2021, you will not need to do anything. If you do not accept the amendments, you can notify us of this by sending us a message in Netbank or mobile bank or by contacting Nordea Customer Service no later than on 31 March 2021.  

FAQ: Change to the daily limit on Nordea Visa Debit cards

What will change? 

Before, the daily limit on your Nordea Visa Debit card has only applied to payments charged at Nordea’s payment ATMs. In future, the daily limit on your Nordea Visa Debit card will include card purchases at store checkouts and online shops in addition to payments made at payment ATMs.

Why will the change be made? 

We are updating the features of this product. In addition, you will be asked to authenticate any purchases made with your Nordea Visa Debit card going forward. This change will allow you to set a more specific daily limit on your card.

Will this change also concern other Nordea cards?  

No, this change only applies to Nordea Visa Debit cards. 

Why doesn’t the change concern other cards besides Visa Debit? 

Nordea Visa Debit cards will replace our Visa Electron cards in future. We want to continue to offer our customers a card which allows them to set daily limits on their payments.  

How do I ensure that I can continue to pay my purchases with my card? 

Check your daily limit in Nordea Mobile or Netbank. It needs to cover all card purchases you make at stores. For example, if the limit is set at 50 euros, your card transactions cannot exceed 50 euros per day.  

How do I edit my card’s daily limit? 

If you have Nordea’s access codes, you can edit your card’s daily limit as follows:

  • In the new Netbank: go to Finances -> Cards. Select the card whose settings you wish to change and edit the settings under ‘Card details’.
  • In the old Netbank: go to Everyday finances -> Cards -> Security limits/Usage area and Internet. 
  • In Nordea Mobile: go to Overview -> select the card -> Settings.

How do I edit my card’s daily limit if I’m not using Nordea Mobile or Netbank?

If you don’t have Nordea’s access codes, please contact Nordea Customer Service.

Can I edit my card’s daily limit more than once?

Yes, you can edit it as often as you need to. Our self-service channels are available to you around the clock.

FAQ: Amendments to card terms and conditions

What information will I receive about card transactions made in the EEA and the exchange rates? 

If you have downloaded Nordea Wallet, you are already receiving instant notifications of your card transactions. These notifications state the merchant and the amount of the card transaction. As of April, these notifications will also show the difference between the exchange rates used at the time of the purchase or withdrawal and the European Central Bank’s reference rate for card transactions made in EEA currencies other than the euro. You will see the final rate and amount in euros in your account transactions, as usual.

How will I receive information about card transactions made in the EEA and the exchange rates?

You will receive notifications of your card transactions in the Nordea Wallet app. As of April, these notifications will also show the difference between the exchange rates used at the time of the purchase or withdrawal and the European Central Bank’s reference rate for card transactions made in EEA currencies other than the euro. In addition, our website has a convenient calculator for making the comparison. 

How can I start using Nordea Wallet?

You can download the free-of-charge Nordea Wallet app from your app store. To use it, you also need to have Nordea’s code app or an identification means provided by another bank.

What can I do if I don’t want to receive these notifications in my Nordea Wallet app?

You will be able to opt out of the service in the settings of your Nordea Wallet app in April.

How soon after I make a card transaction will I be provided with more information about it?

If you have downloaded Nordea Wallet, you are already receiving instant notifications of your card transactions after you have made payments at store checkouts. You will continue to receive them from April onwards, too.

What countries with foreign currencies does the additional information on card transactions apply to?

You will be provided with more information on card transactions made in EEA currencies other than the euro.

FAQ: PerkAccount

What other alternatives does Nordea offer for saving besides PerkAccounts? 

You can read more about our saving solutions at nordea.fi > Our services > Savings and investments.

Our savings specialists are happy to tell you about our saving and investment services. You can also easily make a plan for yourself with the help of our digital investment adviser Nora. You will find Nora also in Nordea Mobile by going to Services > Savings and investments > Nora – digital savings advice.

If you have any questions, please call Nordea Customer Service. 

Customer letter September-October 2020

Our customers will receive a letter regarding revisions to our tariff and amendments to our card terms and conditions in September–October 2020. The letters will be sent to our personal customers to Nordea Mobile and Netbank or as printed letters by post. The revisions to the tariff and the amendments to the card terms and conditions start to apply as of 1 January 2021.

Revisions to the tariff as of 1 January 2021 (pdf, 98 KB)Opens new window

Card terms and conditions as of 1 January 2021 (pdf, 598 KB)Opens new window

Why do you raise your service fees?

We review the pricing of our services at regular intervals. The prices of our payment services and automatic services were last raised in 2016.

Why are you making amendments to the card terms and conditions?

We will specify the card terms and conditions to better reflect the new applicable legislation, the current card features and the services provided by the card companies. We have also specified the text related to card use and simplified the descriptions and definitions of our card selection in the terms and conditions.

What should I do?

If you accept the price revisions and amendments to the terms and conditions, you will not need to do anything. If you do not accept the revisions or amendments, please contact Nordea Customer Service.

In future, will Nordea charge 3 euros a month also for the safe custody of a housing share deed placed as security for a loan?

The safe custody of housing share deeds placed as security for loans will remain free of charge. The price revision entering into force on 1 January 2021 will only apply to documents in our custody service. 

Contact Nordea Customer Service  

Mon-Fri 8.00 - 18.00

0200 70000 (lnc/mcc*)

* local network charge/mobile call charge