- What is the difference between FlexiPayment and an instalment-free period?
FlexiPayment is a free-of-charge feature included in Nordea’s loans with which you can reduce the amount of your loan instalment or skip it entirely. For example, you can halve the instalment, in which case you will continue to repay your loan, or alternatively pay only interest and fees.
FlexiPayment is more flexible than an instalment-free period, which is a one-off change to your agreed loan repayment schedule. You will have to agree with us on the duration of an instalment-free period, during which you will only pay interest and fees. The amount of your loan will not be reduced during an instalment-free period.
In both cases, the instalments you leave unpaid now will be postponed until the future, usually by extending your loan period.
- I’m applying for FlexiPayment with my spouse. How can my spouse confirm the application?
The second applicant, i.e. your spouse, will receive a text message stating that a change of repayment schedule is awaiting their confirmation. They can confirm the application in the same place you applied for FlexiPayment, through the webpage www.nordea.fi/en/personal/our-services/loans/home-loans/housingloan. The second applicant should click on “Apply or confirm a change to your housing loan” and authenticate their identity in the service with the code app, code calculator or another bank’s online banking codes. The application can also be confirmed in the old Netbank, under the “Apply for a change” link. Once the application has been confirmed, it will be sent to Nordea for processing.
- I already have FlexiPayment. Can I increase its amount?
The amount of the FlexiPayment feature can, in some cases, be raised. If this is not possible, you will often be able to obtain an instalment-free period of six months by changing your repayment schedule.
- I already have FlexiPayment. Can I also obtain an instalment-free period?
If your loan has the FlexiPayment feature, then it is the primary and easiest way of obtaining flexibility for your loan repayments. If you still would like to apply for an instalment-free period (e.g. if you have used up the FlexiPayment feature), it is possible to do so and your application will be processed based on your specific case.
- How long can I have a repayment holiday with FlexiPayment?
You can use FlexiPayment at any time during your loan period. The amount of the FlexiPayment available, however, will decrease every time you skip instalments. You can check the amount of your FlexiPayment in your loan details in mobile bank and in the old Netbank. With FlexiPayment you can leave an entire loan instalment unpaid or pay only a part of it. FlexiPayment usually amounts to 5–10% of your total loan amount, so when used as a repayment holiday, it will last from one to two years.
- When will the instalment-free period I applied for become valid?
Your instalment-free period and FlexiPayment will become valid as of the next loan repayment. Please apply for the change well in advance of the due date on your next repayment to avoid potential delays in making the changes you have requested because of a temporary overload in our Customer Service.
If you have an existing FlexiPayment feature, please note that you must make the changes to your loan repayment before 23.00 on the day preceding the original due date. If the original due date of the repayment is on a Saturday and the debiting of the repayment is automatically postponed until Monday, you still need to make the change by 23.00 on Friday. If the original due date of the repayment is on a Sunday and it will be charged on Monday, you need to make the change by 23.00 on Saturday.
- What should I do if, on the day preceding the due date, my loan repayment appears that it will be charged despite the fact that I made my application before the repayment appeared on my payments falling due?
If it appears that your monthly repayment will be charged from your account on the due date and you absolutely want the changes to take effect before this repayment, please call our Customer Service at 0200 70 000 (local rates apply), and we will process your application at once.
However, we kindly ask you to submit your application well in advance so as to avoid long queues in our Customer Service.
- Will my instalment-free period take effect before the next loan repayment due date?
If your next loan repayment is not yet shown in your payments falling due, the changes will take effect before your next loan repayment. If your next repayment was already shown in your payments falling due at the time you submitted your application, the changes will take effect after your next repayment.
We are processing an unusually large number of applications due to great demand at the moment, so it may be possible that, after you have submitted your application, your next repayment will be shown as falling due in the same amount as it was before the changes. However, once we have processed your application, we will remove the instalment (i.e. repayment of loan capital) from this repayment.
The instalment-free period will move your instalments until a future date, so you only have to pay interest and fees.