Secure use of cards

• Keep your card in a safe place – don’t leave it unattended anywhere, such as on a restaurant table or in your car, office or hotel room. Check regularly that you have not lost your card. 
• Start using mobile payments to avoid having to enter your PIN at payment terminals. Read more about mobile payments
  
• Keep your PIN to yourself and memorise it. If you forget your PIN code, you can check it in Nordea Mobile or Netbank. Read more about PIN
• Do not store your card and PIN in the same place. When entering your PIN, make sure that no one can see it.  
  
• Never reveal the card number or PIN to anyone via telephone or email or in any other way, even if inquirers present themselves as the bank’s employees or police officers. 
  
• Enhance your card’s security by setting daily security limits for cash withdrawals at ATMs and for bill payments in Nordea Mobile and Netbank. Read more about card security limits

You can decide whether you want to allow your card to be used to pay for online gambling. You can do this in Netbank in the card’s settings, under Online gambling.

If you want to use your card on gambling sites, you must allow the online usage of your card. You can do this in your card’s settings.

If you have a Nordea Mastercard or Visa card, you may receive a text message to your mobile phone, asking you to confirm a payment debited from your card. You will receive this kind of a text message if we suspect misuse of your card. You may receive such a message at any time of the day,

and it will come from a phone number beginning with +35845. Please choose either option A or B given in the message and reply by just one letter. The text message won’t include any links or phone numbers, and you are only requested to reply with A or B. 

You may also receive a reminder with the same content as in the original message. You can reply to the original message or the reminder within 24 hours after receiving the first message.

SMS confirmation for Nordea Mastercard numbers beginning with 5225 or 5228

SMS confirmations from Nets contain both a question and a link to a card dispute form. If you don’t want to open the link, you can raise the dispute on the Nets website.

Dispute an incorrect card transaction online

Nets will send these text messages to the phone number in its customer register. If your phone number has changed, please call the customer service line for Nordea cards, tel +358 9 6964 6011, Mon–Fri 8.00–20.00.

The service concerns Nordea Credit Mastercard and Nordea Gold Mastercard credit cards granted by Nordea Bank Abp.

SMS confirmations in credit transfers

You may get a text message from us to your phone, asking you to confirm an outgoing credit transfer. You will receive this kind of a text message if we suspect misuse of your account.

You may receive such a message at any time of the day, and it will come from a phone number beginning with +35845. The message will ask you to reply with just one letter, A or B.  You may also receive a reminder with the same content as in the original message.

The message will not contain any links or phone numbers. Please keep in mind: Never use your online banking credentials to log in to websites through a link in a message or share your user ID with anyone.

The SMS confirmation is used in SEPA Credit Transfers, which are euro payments sent to banks in Finland or elsewhere in Europe.