Plussa benefit with your card

Frequently asked questions

Can I add the Plussa feature to all Nordea cards?

You can add the Plussa feature to these Nordea cards:

• Nordea Gold
• Nordea Debit
• Nordea Credit
• Nordea Premium
• Nordea Platinum
• Nordea Black

How can I add the Plussa feature to my Nordea card?

You can add your Plussa number to your Nordea card in Nordea Mobile or Netbank.

In Nordea Mobile

Make sure you have the latest version of Nordea Mobile.

1. Log in to Nordea Mobile.
2. Choose the card to which you want to add the Plussa feature.
3. Go to Settings and select ‘Renew early’.
4. Fill in your personal Plussa number.
5. Read the general card terms and conditions and accept them. Finally, confirm that you want to renew your card.

In Nordea Netbank

1. Log in to Nordea Netbank.
2. Click Finances and select Cards.
3. Choose the card to which you want to add the Plussa feature.
4. You can add the Plussa number to your card in two places. Either click the ‘Renew card’ button or go to card details and click ‘Add’ next to K-Plussa.
5. Fill in your personal Plussa number and click ‘Continue’.
6. The next page will show you a summary. Read the general card terms and conditions and accept them. Finish by clicking ‘Confirm’.

Note:

• If you renew your card while it’s still valid, you will be charged a fee set in our tariff (with the exception of campaigns that run for a specific period during which you may be able to add the Plussa feature free of charge). See our tariff
• If you have multiple Plussa cards, they all have unique card numbers. All your personal Plussa cards still accrue points to the same Plussa account.

What does it cost to add the Plussa feature to my Nordea card?

If you add the Plussa feature to your existing card, your card will be renewed and you will receive a new card linked to your Plussa number. 

We will normally charge 10 euros if you renew a card before the validity of the card has expired. However, during limited-time offers you can add the Plussa feature to your card free of charge.

Adding the Plussa feature to a new card is always free of charge.

Can I add the Plussa feature to more than one Nordea card?

You can link your personal Plussa card number to one or more of your Nordea cards. For example, if you have a Nordea Debit and a Nordea Gold card, you can add the Plussa feature to both of these cards.

Please note that if you have multiple Plussa cards, they all have unique card numbers. All your personal Plussa cards still accrue points to the same Plussa account.

I’m already a Plussa member and share a Plussa household with my family. Can I add the Plussa feature to my Nordea card?

Yes, you can. Each Plussa membership is personal, but by linking them together, you can form a Plussa household. You can see your personal Plussa card number on your Plussa card. If you have multiple Plussa cards, you can use any of your personal Plussa card numbers when you add the Plussa feature to your Nordea card.

Note, however, that the Plussa cards linked to your Plussa membership must be active. If you have not used your Plussa cards for 24 months, your Plussa membership may have expired. You can see the details of your Plussa membership in the Plussa.fi service.

My Nordea card is about to expire. Will the Plussa feature also be included in the renewed card?

Yes, it will. Once you have added the Plussa feature to your card, your renewed cards will always include the feature as well.

I wasn’t able to link my Plussa card number to my Nordea card. Why is this?

The Plussa card you’re using must be included in your membership information in order for you to be able to add the Plussa feature to your Nordea card. Go to the Plussa.fi service and check that:

• your information matches your membership information
• your Plussa card is valid and
• the Plussa card you’re trying to link to your Nordea card is in your name.

If you have questions about your Plussa membership, please contact the K-Plussa customer service.

If you don’t use your Plussa card for 24 months, your Plussa membership will expire and you have to reapply for it.

Read more at plussa.fi

What should I do if the payment terminal doesn’t recognise the Plussa feature or if the payment doesn't go through?

Remove the card from your mobile wallet and then add it back. 

How to remove your card:

• Apple Wallet: Open the Wallet app and select the card you wish to remove. Tap on the three dots and select “Remove Card”. 
• Google Wallet: Go to the Google Wallet website. On the left, click “Payment methods”. Select the card you want to remove and then click on the three dots. Select “Delete from device”.

How to add your card: 

• Nordea Mobile: Open Nordea Mobile. Select “Accounts and cards” on the Overview tab. Tap on the card you want to add to your mobile wallet and select “Add to wallet”.