Customer Ombudsman

Nordea’s Customer Ombudsman assures that your feedback, ideas and opinions are considered, processed appropriately and in a timely manner. The Customer Ombudsman assesses whether your feedback/complaint has been addressed by Nordea in compliance with good banking practices. In other words, the Customer Ombudsman is at your service to help re-investigate a matter previously resolved by another Nordea unit.

The Customer Ombudsman office is closed 13-18.10.2018. Please contact Nordea customer service for assistance: Nordea Customer Service or Feedback form (personal customers) or Nordea Business Centre (corporate customers). 

Give us feedback

Based on your feedback, we can improve our services, develop our products and convey your thanks and suggestions for improvements to the right place.

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Contact a body independent of the bank

Customers are not always satisfied with the solutions offered by Nordea. In such a case, they can pursue the matter with an advisory body independent of the bank or with the authorities.

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Feedback form

This form is for giving feedback. If you want to handle daily banking matters or book a meeting, please contact our Customer Service.

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