Nordea’s Customer Ombudsman assures that your feedback, ideas and opinions are considered, processed appropriately and in a timely manner. The Customer Ombudsman assesses whether your feedback/complaint has been addressed by Nordea in compliance with good banking practices. In other words, the Customer Ombudsman is at your service to help re-investigate a matter previously resolved by another Nordea unit.
The Customer Ombudsman office is closed 13-18.10.2018. Please contact Nordea customer service for assistance: Nordea Customer Service or Feedback form (personal customers) or Nordea Business Centre (corporate customers).