Skip menuLog in to Nordea NetbankLog in to Nordea Business

Nordea Customer Ombudsman

Customer Ombudsman acts as Nordea's internal appeals body. If you are not satisfied with the decision of our Customer Service, Customer Ombudsman will subsequently investigate your case. The Ombudsman evaluates whether the complaint was handled correctly by the bank and in accordance with good banking practice. You can contact Nordea's Customer Ombudsman using the form below or by mail to Ombudsman, Satamaradankatu 5, 00020 Nordea. Please specify the issue for which you seek the Customer Ombudsman's position and explain your dissatisfaction with the previous resolution.

The feedback form is secured with the SSL technology, i.e. the connection to the bank is secure.

As a data controller, Nordea Bank Abp processes your contact information to deliver the products and services that are agreed between the parties and for other purposes, such as to help you with your request or comply with laws and other regulations. For detailed information on Nordea Bank’s processing of personal data, please review Nordea’s privacy policy or contact Customer Service via the contact information on our Nordea.com webpage. The privacy policy contains information about your rights in connection with the processing of your personal data, such as the access to information, rectification, data portability, etc.​

Find out how we use your personal data

You might also be interested in

Tell us what you think about our services

Based on your feedback, we can improve our services, develop our products and convey your thanks and suggestions for improvements to the right place.

Read more about feedback

Leave feedback

This form is for giving feedback only. Feedback helps us improve our services and products. If you want to do your daily banking, please contact our Customer Service.

Open the feedback form

Make a complaint

This form is for making a complaint. Your feedback is processed by our Customer Service immediately or forwarded for resolving. We will reply to you as soon as possible but no later than within 14 days.

Open the complaint form

Need help?

Personal customers