Nearly 900,000 of our customers are already using Nordea Mobile. It has received good feedback from the users. No wonder, since we are developing it together with our customers. You are also welcome to tell us about your ideas via the feedback link in Nordea Mobile.
If you have not yet activated Nordea Mobile, please do it as soon as possible. You will need a smartphone or a tablet and Nordea Codes app to log in to the app securely.
Flexibility for your housing loan
If FlexiPayment is already attached to your housing loan, the easiest way to use it is in Nordea Mobile. In Nordea Mobile, you can also apply for the following changes to your housing loan:
- add FlexiPayment
- apply for an instalment-free period
- change the due date of your housing loan
- change the management account (debit account) of your loan
- change the monthly repayment amount
- change the method of repayment
- change the reference rate
Here is how it works: If you want to check whether FlexiPayment has already been attached to your housing loan, log in to Nordea Mobile, select your housing loan on the Accounts tab and view the Loan details. If you apply for a change to your housing loan, select the housing loan on the Accounts tab for which you are applying for a change. When you tap “Apply for changes”, you will be authenticated and directed to the application.
Block card use, check PIN or change card settings
If your card gets lost, you can block its use swiftly in Nordea Mobile, and when it is found, you can also easily unblock it in Nordea Mobile. If your card is stolen, block the card in Nordea Mobile and order a new card. Blocking will prevent the use of the card altogether.
You can also easily check your card PIN or change the spending limit, online use settings or geographical restrictions of your card.
Here is how it works: On the Home screen or on the Overview page in Nordea Mobile, select the card you want to view or edit. You can do the changes listed above in the upper menu: PIN code, Card status, Settings
The bar code reader helps you to pay bills
When making payments in Nordea Mobile, you can scan the bar code at the bottom of the bill with your mobile phone’s camera and avoid entering the billing information manually.
Here is how it works: tap “Scan invoice” at the top of the Home screen in Nordea Mobile. The camera on your phone will open. Show the code to the camera and your phone will read the code automatically. Make sure that there are no shadows over the code and that the camera is focused on the code.
Pay the bills in your email with the virtual bar code.
Paper bills usually have a bar code readable by a camera, but the bills that arrive in your email usually contain a virtual bar code. Paying such bills with the virtual bar code in Nordea Mobile is fast and easy.
Here is how it works: Copy the long series of numbers constituting the virtual bar code from the bill arrived in your email. In Nordea Mobile, start a payment and go to the section where you enter the bill’s information. Tap the bar code icon at the top of the screen to activate the camera on your phone. Select again the icon with numbers at the top of the screen. Enter the virtual bar code. The easiest way to do this is to use the copy-paste functionality on your phone.
Start regular monthly saving
Regular saving gives you security in your finances, does not require high income or any initial capital and is suitable for people who wish to save a buffer for unexpected expenses. If you already have a fund savings agreement, you can start saving monthly or edit the amount, date and funds of your monthly savings in Nordea Mobile. If you do not yet have a fund savings agreement, you can easily conclude one in Nordea Mobile.
Here is how it works: Log in to Nordea Mobile and select “Create monthly savings” on the “Savings and investments” tab. If you are already saving in a fund monthly, you can edit your monthly savings amount and the subscription date by selecting the fund in question on the “Savings and investments” tab and making the changes.
You can do your banking efficiently via chat or by calling Nordea Customer Service. Please identify yourself with your personal online banking codes at the beginning of your call.
Nordea Mobile’s chat also serves you in your personal banking matters. In the chat service, you can do your banking quickly and conveniently without the people around you hearing your personal matters. You can also call our Customer Service from Nordea Mobile easily, as you have already been authenticated and will be put through to your adviser directly.
Here is how it works: Log in to Nordea Mobile and select Chat or Call on the “Contact” tab. You can also see the estimated queueing time.